- Disliked: Staff & service, amenities, property conditions & facilities
My partner and I decided to stay here for 2 nights. The hotel is an hour from the airport and there are no restaurants around. The room was big and had a comfortable bed. The whole building is under construction so someone helped us with our bags, as it is a bit of a maze. The second day the plumbing in our room stopped, it took more than an hour for anything to be done, eventually we changed rooms. The pool and gym are okay, could definitely use a clean. Throughout our stay, the wifi was horrendous. They informed us once that it would be down for a short time. However the rest of the time it hardly worked, turning on and off or losing connection. We asked for assistance several times and they would come to our room and unplug it and plug it back in- that clearly was not the solution. The laundry service at the hotel had extortionate prices, we had to find one ourselves. Everything was very dated and needed a proper cleaning, the hotel and our room. When it was time for us to go, I called the front desk to ask for help with our bags an hour before. No one showed up. When I asked what happened they said they are under staffed, but no one informed us. I explained all of my frustrations with the manager and suggested they organize our airport transfer. She gave us a time when it would pick us up and ensured us it would only take a half an hour to the airport. The shuttle was late and it took an hour, we could have missed our flight. This hotel has horrible management.