When I arrived at the hotel at around 5pm after being on a boat for 5 hours from another island, upon checking in, the hotel reservations manager tells me they called Expedia to cancel my reservation. The hotel did not notify me of this cancellation. I get back to the United States, check my Expedia account, called Expedia, and they have no record history that the reservation was ever cancelled. Seda Ayala confirms with Expedia that my stay was completed but wonders why no payment amount was taken. The bottom line is, Seda Ayala lied and I will never stay at this hotel ever again!. Very poorly managed. Bad service all the way around!