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Reviews of Allure Hotel & Suites

3 out of 5
Allure Hotel & Suites
Bakilid, A.S. Fortuna St., Mandaue, Cebu

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 128 reviews" "
Rating 8 - Good. 58 out of 128 reviews" "
Rating 6 - Okay. 31 out of 128 reviews" "
Rating 4 - Poor. 7 out of 128 reviews" "
Rating 2 - Terrible. 2 out of 128 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are in Mandaue City Cebu and dont want to spend a lot then this is the place for you. Very clean location. Clean rooms and quite location. They boost a great buffet style free breakfast. I will defiantly be staying again. Best kept secret in Cebu.
Stayed 1 night in Mar 2024
Response from Gigi on Mar 8, 2024
Dear Mr Wayne,Good day!Thank you for the positive comments. We are glad that you are happy and satisfied with your stay with us. Looking forward for your next stay.

6/10 Okay

Taciana

Stayed 1 night in Oct 2023

10/10 Excellent

Cory S

Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
It’s was an okay stay, great service
Overall I was okay with this place . Amazing costumer service , but the room was very outdated. Some damage to the room, and no microwave. Internet wifi wasn’t so good all the time. Bed was very comfortable. Location was okay, and many food options around. If you want to earn quick points and just need a night or 2, this is good spot.
Stayed 3 nights in Jan 2023

8/10 Good

martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Touch Ups
Had a extra twin bed in my room but mattress was not covered with a sheet so the stains were visible. If there were a few needed up keep to the room I had , it could have been an easy 10. The Space on the right side of the receptionist desk is too dark, doesn't give you a nice welcome and tables and chairs pushed together feels like you are looking at a storage room in the lobby Staff was very friendly and greeted you entering or leaving. Despite the rust , happy to have a mini fridge in the room. Tv has only one "snowy" working channel, skybox attached but not working.
Visible rusting lamp shade
Stained extra mattress not covered
Rusted mini fridge
Stayed 2 nights in May 2021
Response from rez on Sep 7, 2022
Thank you for your comments, we appreciate it.We are now in the process of improving/renovating all our hotel rooms. Hope you will stay with us again.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2021
Response from rez on Sep 7, 2022
Thank you for staying with us.Hope to see you again.

8/10 Good

Soc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from rez on Sep 7, 2022
Thank you for staying with us.Hope to see you again

10/10 Excellent

Arnulfo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Perfect
Stayed 2 nights in Feb 2020
Response from rez on Sep 7, 2022
Thank you for the perfect review.

10/10 Excellent

Arnulfo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 1 night in Mar 2020
Response from rez on Sep 7, 2022
Thank you for staying with us.We will be glad to welcome you again soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from rez on Sep 7, 2022
Thank you for staying with us.Hope to see you again soon.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Over rated old hotel
Over rated old hotel with noisy AC, old and used furniture...
Stayed 3 nights in Jun 2019
Response from rez on Sep 7, 2022
Thank you for your comments. We appreciate it.We are in the process of improving/renovating our hotel.Hope to welcome you again in the future with our new guest rooms.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m 100% satisfied with the hotel. Staff was on top of the job. They made you feel important. They wanting you to enjoy the Philippine experience.
Stayed 8 nights in Apr 2019
Response from rez on Sep 7, 2022
Thank you for the nice comments, we really appreciate it.Hope to see you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is near the airport. Courteous n hepful stafff. Aircondition is so noisy...needs maintenance
Stayed 1 night in Apr 2019
Response from rez on Sep 7, 2022
Thank you for the comments.We are in the process of improving our hotel rooms.Hope you can stay again.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
No money changer on site free breakfeast was ok lillte more seclction in breakfast
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Bedding sheets were torned.
Stayed 1 night in Feb 2019

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Beware the cash deposit and noisy air conditioner
OK hotel, served its purpose. Beware that they will ask for a cash deposit on arrival. I never carry cash so had a bit of an issue, as we were staying 1 night they let us get away with it. Probably wouldn't for a longer stay. Air conditioner in the room was incredibly noisy but apart from that rooms were comfortable.
Stayed 1 night in Feb 2019

4/10 Poor

Stephen, Pleasanton,ca.USA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our shower/tub flooded the bathroom, notified staff. It never got fixed and we weren't given a new room. Was there for 8 nights.
Stayed 8 nights in Feb 2019

8/10 Good

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good room
clean room, nice bathroom
Stayed 6 nights in Dec 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sarisfied
Nice hotel and good customer service
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Steve, Dallas, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but traffic is bad so allow extra time when you want to go somewhere
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Good but air con issues
Stayed 1 night in Aug 2018

10/10 Excellent

Jw, Camiguin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport travel hotel
Good personnel and close to airport and immigration Dept is short walk away. Restaurant by in lobby and j mall close by too.
Stayed 1 night in Jun 2018
Response from rbt on Jul 13, 2018
Thank you for the nice review. Hope to see you again on your next visit.

10/10 Excellent

SJ, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff is so great in accommodating all your needs, stayed here for 40 days on bussiness trip and had 0 bad experiences. Wherever you look smiley face is going to look back!!!
Stayed 12 nights in May 2018
Response from Gigi on Jun 26, 2018
Thank you very much for your good comments. Hope to see again on your next trip

4/10 Poor

Yasmin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Facilities not working
Not good because we had to switch rooms three times for various reasons -- water heater not working, AC (thermostat) not working. The reception staff were also rude. Considering the inconvenience we already went through, the least they could have done was be apologetic or at least appear to be so. Instead, they seemed to be running out of patience and made it sound like we were complaining too much.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Affordable and fair
Ok everything. Clean but walls cracked. Location was ok, not really in the centre of the city but fair number of restaunts around and shopping centre around.
Stayed 3 nights in Mar 2018

10/10 Excellent

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It's was nice stay..room was good..staffs are soo helpful and they helped me for all my trips and thank you soo much..
Stayed 5 nights in Jul 2017
Response from gigi on Aug 5, 2017
Thank you for the nice comments. Hope to see you again on your next trip.

6/10 Okay

Zol

Liked: Cleanliness, property conditions & facilities, room comfort
Reality
Counter service was slow, but that happened all thru Philippines

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Steve, S.E.Ohio

Liked: Staff & service
Disliked: Property conditions & facilities
Functional but...
Booked for location and cost. It filled that need. The staff were great.

8/10 Good

Brandon

Liked: Cleanliness, property conditions & facilities, room comfort
This is a decent hotel at a decent price. There are good restaurants you can walk to, nice massage places etc. Down the street there are nightclubs etc. The area is safe (for Cebu) and well lit. I have stayed here 2 other times and had the same experience. For a few days it is a great place.

8/10 Good

Bob, Dumagete Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was ok close to the J Mall
It was nice food was really good breakfast was excellent. Staff were friendly and polite. Choose this Hotel cause it was near the J Mall had to go to imagration. Only thing is the bed pillow were way too small other ten that itvwas ok.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

10/10 Excellent

Jamie, Bakersfield California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for the price need to work on the in Wi Fi
good for the price need to fix Wi Fi Good Breakfeast

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Out of my expectation
Not very good superior deluxe is very small in size that i need to change room to suite... telephone is not working i need to go down to the main lobby if i need something they fix the room on my last day which is no use... wi-fi is very bad not able to connect in my 3 nights stay. Staffs are polite and accomodating somehow. Hotel location is far from the ayala mall.

6/10 Okay

mlbar

Liked: Cleanliness, staff & service
Just OK
Functional. Not great but not bad either. Food is good though. Don't know how to feel about blankets with holes in em.

8/10 Good

jerry, Las Vegas Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel,Nice Breakfast
This Hotel was pretty new and is very nice,For me the only problem was there was not any smoking area in the Hotel and I needed to go outside to smoke,Nice buffet breakfast and great for the price,I did book thru Expedia and when I cam in to the Hotel they were not aware of my reservation and had to find it,This has happened before when I book with Expedia so I'm not sure it is the fault of the Hotel as it is Expedias fault. I would go back again.

8/10 Good

Michael, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good hotel
large clean and comfortable room, good breakfast with omlets or eggs made to order included

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

rene, toronto

Liked: Cleanliness, staff & service, room comfort
Look up otherwise you won't find the hotel.
We are a couple with a 1 year old child. As usual,the staff were very courteous and professional. Our accomodation was a single queen with a twin bed and included buffet breakfast. The lobby, cafe and the room were the only ones a/c. AS Fortuna, the street where the hotel was, was undergoing construction,so be prepared for extra traffic congestion during peak hours. The room was clean and spacious for the price. Buffet breakfast selection was excellent and changes everyday we were there. The only thing though they need to rid of "roach", i saw one running from the bread plate onto the table. The hotel is right beside royal grand Spa. The service was excellent and you get a discount as a hotel guest. My overall is 3.5 out of 5.

6/10 Okay

Z, QC

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Good food convenient location
The buffet breakfast was really good. The room was clean, but towels have seen better days. The towels are really old and have a dirty white color. The room lacks written instructions for using the safe. There are no instructions for numbers to dial next to the phone. Electrical outlets are hidden behind the ref and it took us a while to find them. Hotel is conveniently located near a mall and restaurants. Price is reasonable since the rate already includes buffet breakfast. Dishes like siomai, adobo and even the scrambled eggs were really yummy.
Response from Gigi on Aug 12, 2015
Thank you very much for the nice comment rest assured that we will try our best to improve even more.

4/10 Poor

Hossein, Madrid,Spain

Disliked: Room comfort
I will go to this hotel any more.
There was not wifi in hotel,first day they said there is problem only one day but it was no connection at all. Bed was uncomfortable. Location was bad, difficult to get taxi.

6/10 Okay

Frequent Traveler, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
can be better for the money
Staff great as the norm in Philippines. If you want to stay in the room and look out, there's really nothing to look at. Pillows too soft so need 2 to out head on. Room is OK otherwise except had to deal with a flying cockroach on 3dd night...not sure how that got inside. Free buffet breakfast doesn't have much at all. Food is expensive compared to other hotels. If you just want to spend the night and go out on tours, I guess this is OK. But there are others which may give a better quality and bang for the price...such as Mandarin Plaza Hotel.

6/10 Okay

antony, canada

we felt being prejudice .they should treat their guest equally no matter what their nationality. Worst experience we have in their dining area . Maybe because I am also a Filipino . As I am observing them they don't treat the same way for foreigners . Clen

8/10 Good

Ramon, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, well priced with excellent service
Never thought the hotel is that nice. Internet breakfast and services are the factors why we choose this hotel. The location was a bonus. We'll come back soon.
Response from Gigi on Aug 12, 2015
Thank you for the complement. We will be glad to be of service to you again.

6/10 Okay

GM, Melbourne

Liked: Staff & service
Neat and Clean Business Hotel
Pretty basic but Neat and Clean Hotel for business travellers.
Response from gigi on Aug 12, 2015
Thank you for the complement. Hope to see you again here in our hotel

8/10 Good

Jean Roes, Eugene, Oregon USA

Liked: Cleanliness, staff & service
Service is great and Staff are friendly
We stayed there 1 night after we arrived at the airport at 12AM. Service were good. Staff are friendly and nice. I like to stay this hotel again. The price is reasonable and breakfast buffet are great.
Response from gigi on Oct 17, 2015
Thank you for the nice comment. We will be glad to welcome you again in our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort