Disappointing Stay With Sumilon Bluewater Resort!!
Posted Jun 2, 2016 on Wotif
The Sumilon Island is beautiful and it's great for snorkelling, which my family enjoyed the experience very much. However, the hotel room (Bluewater) was disappointing. The room, food and drinks were overpriced, lack of quality service in comparison to the same star rating hotels we stayed in Cebu.
As part of our accommodation we were provided with breakfast and dinner. One night we got served with fish but it was off and couldn't eat it and the rest of the food in the menu were not much better. We complained about the quality of food but no feedback was received. Breakfast time some, foods were left uncovered and flies were buzzing around them.
The room was roomy, however, the toilet constantly get blocked, which we felt bad for the guy who has to come around to unblocked it, as I don't think he gets paid very well to do such a job. The bathroom exhaust fan doesn't work, bathroom floor was dusty, molds growing in the bathroom wall and basin, shower only dribbles water, again we complained but no one came around to fix it during our five day stay.
The staff were friendly and courteous, however, they are unable to assist, deal with customers need, requirement and complaint as I feel, no resources being returned into the facility to ensure quality service is being provided to customers.
From this experience, I certainly would not return to Sumilon Bluewater Resort nor stay with other Bluewater Resorts elsewhere and def. would not recommend this hotel to anyone.