Ratings based on 644 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Canada

Nice Hotel close to malls; ok for business trips

Posted Mar 24, 2017
Pros: Clean, has easy access to transportation, quite, safe
Cons: none
Location: shopping, eat out
We are extremely satisfied with the service and the cleanliness of the place.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spokane Valley, WA

Nice hotel

Posted Mar 22, 2017
Everything was awesome except the shower head could use replacement as most of the nozzles were clogged and the flooring had some stains. Other than those things, top notch.
Comment from Hotel Management
Mar 26, 2017 by parklane, Hotel Management
Dear Michael, Greetings from Cebu Parklane International Hotel. Thank you for choosing to stay with us recently. We apologize for the incovenience it has caused you. Nonetheless, it was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

There were no problems

Posted Mar 6, 2017
Pros: >Location is excellent
Cons: Noise level
Location: Ayala mall McDonalds
Little noisy from the street but you soon get used to it
Comment from Hotel Management
Mar 10, 2017 by parklane, Hotel Management
Dear Jeff, Greetings from Cebu Parklane International Hotel. Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We sincerely apologize for the inconvenience the noise has caused you. Please be assured that on your next stay, we will try our best to book you in a room with less noise so as not to disturb your peace and quiet. Daghang Salamat!
4 out of 5
Recommended
for Everyone
by A verified traveler from St Louis, Missouri

very nice hotel, walking distance to Ayala mall

Posted Mar 6, 2017
It was an enjoyable stay, I love shopping so that made it easier for us to go to the Ayala mall which is a walking distance. This hotel also have a gym, was able to exercise, a place to relax & listen to a live band.
Comment from Hotel Management
Mar 10, 2017 by parklane, Hotel Management
Dear Tess, Greetings from Cebu Parklane International Hotel. Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
The staff were wonderful and nice location! One block from a very big mall. The buffet was good but off menu was great!
Comment from Hotel Management
Mar 9, 2017 by parklane, Hotel Management
Dear Valued Guest, Greetings from Cebu Parklane International Hotel. Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
4 out of 5
Recommended
for Everyone
by A verified traveler from california

close to ayala mall

Posted Mar 2, 2017
Pros: close to ayala mall
Cons: crossing the street by the hotel to get to the mall ..
Location: ayala mall is 5 min walk
stayed here for 2 nights .. staff is nice and courteous .. rooms are clean and spacious for 2 bathroom was clean
Comment from Hotel Management
Mar 9, 2017 by parklane, Hotel Management
Dear Tom, Greetings from Cebu Parklane International Hotel. Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Pleasent stay

Posted Feb 27, 2017
Pros: The room , the hotel , the area and the staff, lovely hotel
Cons: Nothing
Location: Good location for all purposes
Great hotel, great facilities, just loved the room and the area , near the mall( Ayala center), Defiantly is recomanded
Comment from Hotel Management
Mar 9, 2017 by parklane, Hotel Management
Dear Yaakov, Greetings from Cebu Parklane International Hotel. Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
3 out of 5
by A verified traveler

Defintiley not a 4 star hotel

Posted Feb 16, 2017
This hotel might have been Nice Back in the day but it does not deserve its 4 stars today. Furniture is worn, bathtub was old and dirty and the buffet was basically empty.
3 out of 5
by A verified traveler

It's ok!

Posted Feb 6, 2017
During my stay at this hotel(Parklane)the best part is I'm closer to the Quest hotel where's my babies party at..what i've noticed.the door of my room is couldn't close well due of the maintenance problem.which i have to call a person from the hotel to fix it.that they should have check the room b4 they rent it.but so far..all the staffs at the FD are nice,approachable,kind,and helpful.one more thing...the food is not that good and the price is too much for the food.Have a great 1 everyone!!
Comment from Hotel Management
Mar 7, 2017 by parklane, Hotel Management
Dear Valued Guest! Thank you for giving us 3 stars and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. In as much as we want to offer impeccable service to our valued guests like you, minor lapses and errors on operational issues are unavoidable. Please be assured that this matter was brought to the knowledge of the concerned department to be rectified. Again, please accept our apology and we look forward to your return stay soon. Daghang Salamat!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Cebu Parklane in comparison to other Cebu Hotels

Posted Feb 5, 2017
Pros: Hot water. Comfortable. Nice gym and pool. Good breakfast buffet. Decent Service.
Cons: Keep your commitments with reservations. Be a little more friendly at the front desk - the guy that checked us in was initially rude.
Location: The mall is a short walk away. The pool and gym are great. If you're adventurous, you can take a Jeepney or Tricycle anywhere in the city for pennies.
I stayed at 4 different hotels in Cebu, so I have some perspective now since my initially negative assessment of the Parklane. So the first impression I had was not good - both myself and my sister were not given the rooms we reserved. Both of us had reserved king size beds and she had upgraded her room (booked months in advance). They put us both in standard queen size rooms and didn't apologize, refund, or try to make up for it in any way. However, the Parklane was very clean, comfortable, had a delicious breakfast buffet, and most importantly, it had hot water. We westerners think that hot water is standard at every hotel, but it's not! We stayed at St Mark and the Crown Regency, and both only provided lukewarm water, which REALLY annoyed me. While both of the other hotels were very nice, I would have given up all of the benefits of those hotels for hot water. One final positive note - My sister left hundreds of dollars worth of electronics and clothing in her hotel room closet and safe. While it was a little difficult working with the staff on it, they retrieved the goods and returned them 2 days later. We thought they would have been stolen. By the end of our trip, while the city is unsanitary and chaotic, we found that most of the Filipino people are good and honorable and we would go back.
Comment from Hotel Management
Mar 7, 2017 by parklane, Hotel Management
Dear Justin, Greetings from Cebu Parklane International Hotel. Thank you for choosing to stay with us last month. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!