Ratings based on 651 Verified Reviews

4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Quebec, Canada

Posted May 19, 2017
Pros: Free shuttle to airport. The bathroom and the balcony.
I went there for my honeymoon. Very quiet and relaxing place. Very good buffet breakfast but a bit expensive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted May 10, 2017
Second time over there. Peaceful. Feeling as at home because the staff is wonderful
Comment from Hotel Management
May 11, 2017 by EPB, Hotel Management
Dear Norm, It's nice to know that you enjoyed your second visit to our resort. Our staff appreciate your kind sentiments about our service, and are looking forward to welcoming you back to your home in Cebu! Sincerely, Efren P. Belarmino General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey, USA

Amazing, Relaxing resort on the water.

Posted Apr 24, 2017
Pros: The staff was all polite and respectful.
Cons: Not a hotel manager. Might add more restaurant selections. Need to know all costs up front. Taxes included.
Location: Well, I now have family near by. Stayed close to home.
The people make this place. Have to mention Maxine in the front desk and Lily in The Kilimanjaro restaurant. Might not be the fanciest, but very comfortable. Great food and a beautiful location. Fun water sports, excellent transportation department. Nothing that we didn't use, almost. The staff and management make this place. It's a family place but controlled. So good, my son asked a local young lady to marry him. Wedding here next year. Can't wait to come back.
Comment from Hotel Management
Apr 26, 2017 by EPB, Hotel Management
Dear Jeff, Thank you for the heartwarming review. We appreciate your high praise for the quality of our staff and service. Our staff are one of our biggest assets, and we're glad that they made your stay more comfortable and memorable. Lily and Maxine especially appreciate your compliments. Please extend our congratulations to your son and his fiancée for their engagement. We wish them all the best, and look forward to welcoming everyone back to Plantation Bay next year! Sincerely, Efren P. Belarmino General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Staff are friendly, helpful, efficient and courteous! Our room is big, with 1 full bath and half bath. Both bathrooms are big. Room is clean. Great furnishings in the room and the lobby. We love the hard wood chairs. We received a welcome tray! They were also cleaning the lagoon in front of our room and in return they offered us free unlimited kayak for the inconvenience! There's pools and lagoons anywhere you go in the resort! Free hotel shuttle to and from airport. Good food. But I suggested to management that maybe they can offer specials for the day for those who dine in their Kilimanjaro restaurant daily. My 8 year old son described this place as "paradise!"
Comment from Hotel Management
Apr 26, 2017 by EPB, Hotel Management
Dear Guest, Please thank your son for us for his high praise on Plantation Bay’s ambience. We’re happy that you liked your spacious room and our various swimming facilities. Almost all our furniture and fixtures are custom-ordered, designed, and made for Plantation Bay, and we're pleased that you found them impressive. Thank you. And a big Thank you! for complimenting our staff and service. We appreciate your suggestion and will do our best to improve for your next visit. Sincerely, Efren P. Belarmino General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Alaska,AK

Nice place to relax and unwind

Posted Apr 17, 2017
We had a good time even though we only stay one day before my flight back to the states. The room is spacious and clean their costumer service is excellent. Their wifi is everywhere in the resort, I will definitely book a room when me and my hubby back for a vacation. Their policy is no tipping I left a tip in one of their restaurant the waiter run after me to give back the money. The shakes we order are yummy!!
Comment from Hotel Management
Apr 21, 2017 by EPB, Hotel Management
Dear Ewy, Thank you for sharing your photos and for specifically mentioning that you enjoyed your stay so much that you plan to come back. We're glad that you liked your room and found our Internet connection reliable. Our staff too will be happy to receive your excellent rating on the quality of our service. We look forward to your next visit! Sincerely, Efren P. Belarmino General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Atmosphere and Scene

Posted Apr 8, 2017
Stayed in two different Hotels during our holiday in Cebu and first Hotel staff was definitely more genuine vs this one. Atmosphere of this Hotel better than previous Hotel for couples but definitely this Hotel is not as good as for families.
Comment from Hotel Management
Apr 13, 2017 by EPB, Hotel Management
Dear Guest, Thank you for highlighting our scenic views and great ambience in your review. Plantation Bay is popular with families precisely because of our child-friendly facilities. We have an indoor children's center, an outdoor children's playground and boot camp, and a game room. Supervised scheduled activities like swimming lessons, fishing, botanical tour, bird watching, crab hunting, crab races, and arts-and-crafts lessons are also available. Next time you come back, please ask our Recreation staff for some new ideas on our family-friendly activities. Thanks for sharing your views. Sincerely, Efren P. Belarmino General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

GENUINELY AMIABLE, WELL-TRAINED STAFF. EXCELLENT.

Posted Apr 7, 2017
Pros: The facilities, the staff especially
Cons: The food, and please take better care of the gardens.
Location: We did not go out of the resort for anything as we stayed briefly.
The facilities, though not so new, were delightful, to my kids, especially. We particularly enjoyed the kayaking. My kids had a blast at the gameroom and biking around the resort. Most of all, we remember the truly wonderful staff. They genuinely engaged my kids in conversations and activities and were quick to offer little treats that truly made us feel welcome. We will be back, next time with the entire family! Thank you Plantation Bay Resorts and Spa.
Comment from Hotel Management
Apr 13, 2017 by EPB, Hotel Management
Dear Guest, Thank you for taking the time to write about your memorable holiday at Plantation Bay! We're pleased that you enjoyed your stay, your children had a great time, and our friendly and well-trained staff made your stay most comfortable. We will definitely share your comments with everyone to inspire them to do even better at upholding our standards. We appreciate your suggestions and will do our best to improve for your next visit. Sincerely, Efren P. Belarmino General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Posted Feb 23, 2017
Loved the amenities on this hotel. Our lagoon suite is wonderful, one thing that I didn't like is they will not bend on the rule about only up to 4 people in the room . I have a 7 year old nephew that I have to send away coz they will not let him stay for the night even after I paid for extra money for my extra guess.
Comment from Hotel Management
Feb 27, 2017 by EPB, Hotel Management
Dear Leslie, Thank you for your review. We're glad that you loved our amenities and found our saltwater lagoons impressive. Our room occupancy is more generous than that of other hotels. A regular room is good for two adults and two children 17 years old and below, whereas other hotels charge extra for children over 12 years old. And for our guests' comfort and convenience, these rooms are strictly for a maximum of 4 persons. To our readers, our suites are ideal for five persons, and if you have friends and visitors, please tell us in advance so that we can best assist you in your reservations. Sincerely, Efren P. Belarmino General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice stay

Posted Feb 13, 2017
Pros: All the facilities
Cons: More shady lounging chairs
I liked the cleanliness, very nice staff, my room was nice and spacious, the food was delicious. I also appreciated the quietness during the day and night.
Comment from Hotel Management
Feb 16, 2017 by EPB, Hotel Management
Dear Maura, Thank you for sharing that you appreciated all our facilities. We're happy that you enjoyed your stay and found your rooms clean and spacious. We have shared your review with our staff and everyone, especially our chefs, was pleased to note your kind sentiments about our service and food. Sincerely, Efren P. Belarmino General Manager
5 out of 5
by A verified traveler

Posted Feb 2, 2017 on Hotels
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for the five-star rating! We look forward to welcoming you back! Sincerely, Efren P. Belarmino General Manager