Ratings based on 2,066 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a pleasure staying here.

Posted Jul 17, 2017
Employee's are always pleasant, room service is great, and I would certainly recommend staying here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

Excellent location

Posted Jul 11, 2017
Across Ayala Center with lots of shops and restaurants. Hotel and staff are great.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Wonderful staff and Clean Hotel

Posted Jul 6, 2017
Pros: It's proximity to Ayala Mall and great restaurants.
Cons: I called the front desk but no one picked up.
Location: Great location. Near malls and restaurants.
This is the hotel I would recommend my friends to stay when in Cebu. The staff are wonderful--they are always willing to help. I am very impressed that the doorman hailed the taxi for me and got all the info (taxi plate number and driver's name, etc.) to ensure my safety. The hotel is clean and comfortable, not to mention it is a walking distance to Ayala Mall.
Comment from Hotel Management
Jul 10, 2017 by Brent Nadela, Hotel Management
Dear Sir Jade, Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service. My team and I are thrilled to read such a wonderful review. Especially the convenience of our location and accessibility to great restaurants. Your excellent comments about our services and facilities inspired us to continually look for ways to further delight all our guests. Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future. Sincerely, Quest Hotel Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotels position

Posted Jun 26, 2017
Cons: Sound conditioning
Ideal for Ayala shopping complex with in walking distance, good variety of facilities at the hotel for couples and families, Can be a little noise at week ends with music from local area on until the early hours of the morning, but overall a good hotel would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything perfect

Posted Jun 25, 2017
Location: 5 minutes walk away is Ayala mall, full of dining and shopping options. The location is great. There are always taxis waiting outside.
I was very pleased with my stay here. I attempted to check in a few hours early (about 11 AM) and while a room wasn't available they put me in the queue and 30 minutes later I got a SMS letting me know I could go to my room. After arriving in my room it was apparent that it was poorly located (next to some large noisy air conditioning vents) so I asked for room transfer and quickly got one. The room was very tastefully decorated, clean and well maintained. The air conditioning unit was quiet and strong. The bed was huge and very comfortable. The wifi was very very fast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, Ca

A very short walk to the Ayala mall

Posted Jun 23, 2017
At check-in, I didn't get the room that I paid for but they were able to move me the next day. The new rooms' USB port wasn't working but somebody came in fixed it right away. Breakfast buffet is okay. Overall this place is comfortable and very accessible to everything!
Comment from Hotel Management
Jun 26, 2017 by Brent Nadela, Hotel Management
Dear Ms. Anabell, Thank you for taking the time to tell us about your recent experience while staying at our hotel. I am sorry if your stay fell short of your expectations from the defective USB port and your concern with the room category on your first night. Rest assured that I have noted your comments and took necessary actions to ensure that similar incidents will not happen in the future. Once again, thank you for your feedback and we hope to welcome you again to our hotel in the near future. Sincerely, Quest Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from AB, Canada

Wonderful hotel in Cebu!

Posted Jun 21, 2017
Pros: The location, staff & the overall ambiance of the hotel from the moment you step inside the lobby all the way to the dining area
Cons: Serve refreshments in the lobby Offer breakfast coupon and dinner deals to customers staying more than 3 days
Location: You can shop, dine in different places from fast food to fine dining, watch movies at the theater or simply relax in coffee shops
I booked two bedrooms with 2 single beds in each room. The rooms were as pictured on the website and as what my daughter had mentioned since she had previously checked in the hotel during her last trip to Cebu. The staff in the hotel is wonderful. They were very accommodating and diligent with their jobs. This being said, I recommended this hotel to a relative of mine who is also visiting Cebu and she mentions to me that she will definitely recommend this hotel to her family back in US.
Comment from Hotel Management
Jun 26, 2017 by Brent Nadela, Hotel Management
Dear Ms. Gen, Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service. I delighted to hear that you will be endorsing us to your friends and relatives and you find the property conveniently located to your needs. Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future. Sincerely, Quest Hotel Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent Hotel close to restaurants, malls

Posted Jun 20, 2017
Pros: The proximity to stores and the mall
I stayed at the Quest Hotel in Cebu for 16 nights. I was very pleased with all the departments. The hotel has an outstanding Security Department. The lobby personnel always courteous and helpful. There was a nurse on duty 24 hours. I developed a "head cold", was treated by a physician on site for a minimal charge. The hotel has two pools, outdoor and indoor. Also, a gym which I used frequently. The breakfast buffet was one of the best, serving both Filipino and foreign tastes. Eggs "made your way" was unique, usually not available at most hotel restaurants. MP, the restaurant Captain and his staff were very courteous and professional. The hotel is located just 5 minutes by foot to a 7/11 store and 7 minutes by foot to Ayala Shopping Mall. The hotel is totally smoke free which means always a clean smell. There is a smoking area outside the hotel however. There is both city view and mountain view. I could view the city as well as the mountain landscape from my window. I would highly recommend the Quest Hotel for your "home away from home" .
Comment from Hotel Management
Jun 20, 2017 by Brent Nadela, Hotel Management
Dear Sir or Madame, Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service. My team and I are thrilled to read such a wonderful review. Your excellent comments about our services and facilities inspired us to continually look for ways to further delight all our guests. Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future. Sincerely, Quest Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado, USA

Good location, good price, good facilities

Posted Jun 13, 2017
Pros: The courtesy of the staff.
Cons: Floor mats in the shower, they have slick tile floor which we slipped numerous times.
Location: Located near Ayala mall which provides restaurants, shopping and up to date movies in their theater.
Upon arriving to the hotel they upgraded our room since we had an extended stay and booked through expedia. The room was very nice and clean, although it was a little small. The hotel is located a block away from the Ayala mall so it is easy to go see movies which is what I like to do with my wife in spare time. The hotel has a transportation desk where you can coordinate trips to different parts of Cebu which was great we used it many times. The pool is nice although small and usually packed so I didn't use it at all, the gym is good for about 3 people but there was hardly anyone who uses it so I spent a few mornings there. The breakfast buffet was mostly good, I wasn't able to enjoy lunch or dinner buffets often because I spent time out at other places sightseeing. The food delivery to the room was average time, but the food is really good. For trips if you want to go sightseeing I suggest going to Bantayan Island for two days if you want the nice white sand beaches.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is very conveniently located to everything .

Posted Jun 8, 2017
Pros: Near the mall,restaurants,and you can always get a taxi right away.
Cons: Nothing.
Location: Shopping area is just a walk away.
I enjoyed staying at Quest,quiet room.I was well rested in my stay there.The staff were very courteous .
Comment from Hotel Management
Jun 20, 2017 by Brent Nadela, Hotel Management
Dear Sir or Madame, Thank you for taking the time to tell us about your recent experience while staying at Quest Hotel & Conference Center-Cebu. We sincerely value your comments in our continuous effort to provide friendly and efficient service. My team and I are thrilled to read such a wonderful review. Your excellent comments about our services and facilities inspired us to continually look for ways to further delight all our guests. Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future. Sincerely, Quest Hotel Management Team