Exterior

Reviews of OYO 187 The Maxwell Hotel

2 out of 5
OYO 187 The Maxwell Hotel
N. Escario Street, Barangay Camputhaw, Cebu, Cebu

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 142 reviews" "
Rating 8 - Good. 52 out of 142 reviews" "
Rating 6 - Okay. 36 out of 142 reviews" "
Rating 4 - Poor. 19 out of 142 reviews" "
Rating 2 - Terrible. 8 out of 142 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ammy on Feb 25, 2024
Hi, Paul! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
For the price, many positives
For a not very expensive hotel this has a great location, good view, large rooms with desk, chair and proper storage, an elevator, really nice staff, and a parking lot out back for a vehicle or scooter. Area for improvement - connecting to the wifi was not as smooth as other hotels where you connect once and then it always connects automatically. Here you've got to go through a webpage each time and there are multiple similarly named connections that make it confusing. A few times I just gave up and hotspotted my phone.
Stayed 3 nights in Dec 2023
Response from Ammy on Jan 23, 2024
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Ava on May 24, 2023
Hi, David! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

8/10 Good

Tung Haphi, Centennial

Liked: Cleanliness, staff & service
Need improvement.
Stayed 12 nights in Sep 2022
Response from Lisa on Nov 2, 2022
Hi Tung Haphi! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Lisa

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cebu’s little gem.
I’ve stayed at Maxwell back in 2011 my experience back then made me go back again this. The staff are very friendly and the location just add icing to the cake. It’s close to everything. Plus the rates is very reasonable , I will come back again.
Stayed 2 nights in Jul 2022
Response from Ammy on Jul 24, 2022
Hi, Jose! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

2/10 Terrible

DALISAY

Stayed 5 nights in Jul 2022
Response from jane on Aug 23, 2022
Hi, Dalisay! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Simon on Jun 11, 2022
Hi, Chris! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Simon

6/10 Okay

HERMES JR

my overall impression is good.
Stayed 1 night in Jun 2022
Response from Simon on Jun 11, 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Maricris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful.
Stayed 1 night in Apr 2022
Response from Christina on Jun 23, 2022
Hi, Maricris! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Christina!

4/10 Poor

Nasim

Disliked: Cleanliness, property conditions & facilities, room comfort
No wifi - not friendly stuff- not honest
Stayed 2 nights in Apr 2022
Response from Jane on Apr 28, 2022
Sorry for the hassle you faced, Nasim! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Stay is Good.
Stayed 2 nights in Mar 2022
Response from Cheshta on Apr 1, 2022
Hi, Michael! We are glad to see that you liked our services. Regards, Ivy

4/10 Poor

Tudor

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Hotel room without a TV and for wifi to need to go to the lobby.
Stayed 7 nights in Feb 2022
Response from Jake on Feb 17, 2022
Hi Tudor, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jake

8/10 Good

Rose Oolive

Liked: Cleanliness
torn
The employees were friendly and professional. Perhaps they could include free tea/coffee for their guests as well as toothbrushes and toothpastes or could have informed their guests upon arrival that they do not have those. Also, not to provide torn towels to their guests.
Stayed 2 nights in Oct 2021
Response from Ammy on Nov 3, 2021
Hi, thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Amelia.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Jackson on May 27, 2021
Thank you so much for the charming rating. Your review made our day. Have a great day ahead. Regards, Jackson

6/10 Okay

czarlotte

Liked: Staff & service
Disliked: Room comfort
pillows could have been more comfortable and tv since its small could have been near the bed
Stayed 1 night in Jan 2021
Response from David on Jan 27, 2021
Hi, Czarlotte! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, David!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, except...
Everything was great except for outdated bathrooms and erratic wifi service in the room. Beds were clean and comfortable and staff was friendly. Free luggage storage, too.
Stayed 2 nights in Feb 2020
Response from Ammy on Jul 18, 2020
That is great to hear. Thank you for joining our family and we will always aim to live up to your standards. Regards, James.

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. Reasonable price and great staff.
Stayed 6 nights in Mar 2020
Response from Daniel on Mar 18, 2020
Hey, Dave! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Daniel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
I was very pleased with my stay. The staff were the friendliest and most accommodating. The location was convenient to food, laundry, money changer, some shopping for essentials but also is walkable to a mall. I would only recommend bathroom upgrades. They are dated and hot water in both rooms I stayed did not seem to mix hot and cold water (well). I have to switch off the hot water heater a few times as water gets scalding hot. Nevertheless, I was able to take this inconvenience given the price of the hotel. Other than that, it would have been perfect.
Stayed 2 nights in Feb 2020
Response from OYO on Mar 5, 2020
Thanks for the love, Your review made our day. We hope to amaze you consistently with our services. Regards, Olivia!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, great location
Stayed 1 night in Feb 2020
Response from Daniel on Mar 2, 2020
Hey, Maria, Thanks for making our day by your charming words. Glad you liked our services. Regards, Daniel

6/10 Okay

Janet

Business traveler
Disliked: Property conditions & facilities, room comfort
Travelling solo
The aircon was noisy. It suddenly creates a loud vibrating sound
Stayed 1 night in Feb 2020
Response from Zara on Feb 5, 2020
Hi, Janet! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Zara

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Don’t have basic necessities such as hot and cold shower // small personal fridge// hot water kettle
Stayed 3 nights in Jan 2020
Response from Zara on Jan 28, 2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in the care of future guests more resolutely. Regards, Zara

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Zara on Jan 26, 2020
Thanks a ton for the amazing rating Calvin! We are glad that we succeeded in matching your experience with your expectations. Regards, Zara

10/10 Excellent

SARAH, BOHOL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place
Stayed 1 night in Jan 2020
Response from Zara , on Jan 26, 2020
Thanks for such a lovely review, We will strive to keep up with your expectations always. Regards, Zara

6/10 Okay

jonalin

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Elena on Jan 23, 2020
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Elena!

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from Zara on Jan 18, 2020
Thank you so much for the charming rating, Your review made our day. Have a great day ahead. Regards, Zara

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Nov 2019
Response from OYO on Nov 11, 2019
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Kevin

8/10 Good

Frans

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and comfortable
Good place and easy location. Reasonably clean and comfortable. Just don't agree with leaving deposit when already prepaying the room.
Stayed 1 night in Apr 2019
Response from Kevin on Sep 4, 2019
Charmed to see you loved our services, Frans! Have a pleasant day ahead :) Regards, Kevin

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Kevin on Aug 1, 2019
Thank you so much for the charming rating Albert ! Your review made our day. Have a great day ahead. Regards, Kevin

8/10 Good

Bryan Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maxwell hotel
Good hotel affordable rate Clean and convinient
Stayed 1 night in Jul 2019
Response from Kevin on Jul 16, 2019
Thanks for such a lovely review, Bryan! We’ll strive to keep up with your expectations always. Regards, Kevin

2/10 Terrible

orazio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jack on Jul 8, 2019
Sorry for the discommode, Orazio! We understand that we were not able to live up to your expectations. Do not worry, we’re continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Jack

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room arrangement wasn't good enough.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good good
The location is a plus since there are several food hubs nearby. I had a comfortable stay though it really needs to be cleaned. I may say the accomodation rate is just right to the experience. No need to expect much, i’m still lucky that they have wifi in rooms.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location
Easy access to transportation, malls and restaurant. :)
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean, nice bed , overall is great from staff to amenities.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was just alright
Stayed 1 night in Oct 2018

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice low priced hotel
Good service. The hotel is simple but clean and in a safe neighborhood. Close to Mcdonalds
Stayed 4 nights in Sep 2018

8/10 Good

Ramil

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018

8/10 Good

Ramil

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018

6/10 Okay

Lynn

Disliked: Property conditions & facilities, room comfort
terrible toilet ,shower broken, bath towels look dirty old and noisy air condition they only good in this hotel the staff are friendly and the location
Stayed 3 nights in Jul 2018

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2018

4/10 Poor

joe, cagayan de oro city, philippines

Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel ever.
The aircon is at the level of the bed, so the cold air blows directly into your body. As the night wore on, the aircon stopped blowing cold air as it iced because of dirty filters. Cockroaches crept around the room. There is not even a coffeeshop. Breakfast was offered at PhP175.00 but it came in a little cardboard box with plastic spoon and fork and NO WATER, as the food obviously was from bought outside.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff but need to improve wifi accessibility in the rooms other than that im happy with my stay.
Stayed 7 nights in May 2018

8/10 Good

JT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop
I like the place and stayed on two different occasions. Comfortable bed, and after a few months traveling I enjoyed watching a movie on HBO from there. Perhaps more importantly, there is a Vegan restaurant practically attached called Lun Haw and another vegetarian place across the street behind the Starbucks. There is a Coffee Bean as well, so your set for morning. On a Sunday I got to the airport in about 45min.
Stayed 2 nights in Mar 2018

8/10 Good

yuuka, Tokyo Japan

Liked: Cleanliness, staff & service, room comfort
Good quality, good location
Over all, you can get good services than you actually paid. There is High speed Wi-Fi, close to Ayala mall and many restaurants. Clean towel and bed making everyday makes us feel comfortable. No hair dryer. Room shower needs more power improvements... These staffs are so helpful, and friendly! Thanks:)!
Stayed 3 nights in Mar 2018

4/10 Poor

Zenaida

Disliked: Cleanliness, room comfort
Poor
There are cockroaches in the room. The wifi are not supporting for apple i phone.
Stayed 4 nights in Feb 2018

6/10 Okay

Irvin, Davao

Liked: Cleanliness, staff & service, room comfort
Nice hotela and close to anywhere
The location is good. Close to a mall, restaurants, banks, public transport
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Mikael

Stayed 4 nights in Jan 2018