Interior

Reviews of Brian Head Lodge

2.5 out of 5
Brian Head Lodge
314 Hunter Ridge Rd, Brian Head, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1005 reviews" "
Rating 8 - Good. 265 out of 1005 reviews" "
Rating 6 - Okay. 91 out of 1005 reviews" "
Rating 4 - Poor. 53 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Srikanth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Extremely rude check-in lady. Unsafe to carry luggage around the propery, snow and ice all over. No way to reach customer service person on phone. All u get is voicemail. Texts are not answered in time as well.
Stayed 1 night in Mar 2024
Response from Emily on Mar 26, 2024
Hi! Thank you for your feedback. Again, we do apologize for not being able to accommodate a late checkout request. Take care!

10/10 Excellent

Winston

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything we need is already there
Stayed 1 night in Mar 2024
Response from Emily on Mar 26, 2024
Thank you for staying with us! We hope to see you again soon

8/10 Good

Rachelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was very nice. The pool area and hot tub were enjoyable. Complementary tea and coffee in the lobby were convenient. The allow dogs which is great. We will be back.
Stayed 1 night in Mar 2024
Response from Emily on Mar 8, 2024
Hi! Thank you for staying with us! We hope to see you again soon.

6/10 Okay

Blendi

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
They added fees upon check-in. There’s no shower gel in the room. We called the front desk but they never bothered to bring some
Stayed 1 night in Feb 2024
Response from Emily on Mar 5, 2024
Hi!Shower gel is in the shower dispenser. Thank you for the feedback.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emily on Mar 8, 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Elise

Liked: Staff & service, property conditions & facilities
Pretty surroundings and close to lifts. Could have cleaned a little better, had toothpaste splatter on sink and faucet. Beds not comfortable. Hotel is pretty and kept up well.
Stayed 3 nights in Feb 2024
Response from Emily on Feb 25, 2024
Hi Elise! We are so sorry that was left in your sink. We will be doing some refresher training with our staff. Thank you for staying with us and we hope to see you again soon!

4/10 Poor

Sean

Traveled with family
Liked: Cleanliness, property conditions & facilities
Horrible build quality. Could hear every footstep above me, every luggage carrier rolling below me and in the hall way. I could hear every conversation on every side of me. Do not stay here if you're a mild or light sleeper and that's if you can get to sleep as you will be sleeping in the most uncomfortable bed ever. Oh the food in the restaurant is edible and parking is convenient.
Stayed 3 nights in Feb 2024
Response from Emily on Feb 23, 2024
Hi Sean! Thank you for staying with us. We are sorry we didn't meet your expectations.

10/10 Excellent

Chunxiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emily on Feb 23, 2024
Thank you for staying with us! We hope you stay again soon.

6/10 Okay

Lori

Traveled with family
Disliked: Staff & service
This place is overrated and overpriced. Customer service wasn't the greatest. Two lights in our room weren't working. The girl at the front desk said she'd take care of it and never did. The fan in the room is really loud. The pool area is enclosed so chlorine vapor was very strong. The food in the restaurant on-site was horrible. Very poor quality and overpriced. Pizzanos up the street is much better! On the positive side, the wood paneling in the room was nice, parking was easy, and the bathroom was clean.
Stayed 2 nights in Feb 2024
Response from Emily on Feb 21, 2024
Hi Lori!Thank you for the feedback. Our pool is salt water based so I'm not sure about the chlorine. We are sorry that you were disappointed. Hopefully, another place will better suit your needs.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Emily on Feb 23, 2024
Thank you for staying with us! We hope you stay again soon.

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easily accessible from the street. Parking was a non-issue. The staff were all super friendly! The restaurant was actually very good, but they definitely need to hire more wait staff. We left one night because we were sat down and no one came to even get our drink order for over 30 minutes. It was one waiter for about 10 tables ... I felt bad for her. Otherwise they stay was absolutely amazing!!
Stayed 3 nights in Feb 2024
Response from Emily on Feb 14, 2024
Hi Michael! We do apologize for the low staff. There were several call-offs that night because the staff had this awful cold going around. We gave her high praise for holding down the fort. We are glad you enjoyed your stay! Come back and see us soon.

8/10 Good

Andrew

Stayed 1 night in Feb 2024
Response from Emily on Mar 26, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

I ketut

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay during winter for snowboarding . Me and my wife loved this place, we will back soon !
Stayed 1 night in Feb 2024
Response from Emily on Feb 7, 2024
Thank you for the review and for staying with us! We look forward to seeing you soon.

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Outdated and Greb!!! Could use a better cleaning crew! Meh!!! Linens were clean. Bathrooms were not so clean.
Stayed 1 night in Jan 2024
Response from Emily on Feb 7, 2024
Hi Michael! Thanks for the meh feedback. I will forward this to the cleaning crew so they can consider your words. Have a great rest of your winter season!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient access to the slopes. Very congenial and helpful.
Stayed 3 nights in Jan 2024
Response from Emily on Feb 7, 2024
Hi Debra! Thank you for the review and for staying with us!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they can control the parking lot when we get heavy snow. I felt like our parking lot was the most dangerous area to drive around.
Stayed 2 nights in Jan 2024
Response from Emily on Jan 30, 2024
Hi John! Thank you for the feedback. We are working towards better snow removal methods. Thank you for staying with us!

10/10 Excellent

erik

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a great experience!!
Stayed 3 nights in Jan 2024
Response from Emily on Jan 27, 2024
Hi Erik! Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for families with kids, clean hotel, very good for the price.
Stayed 2 nights in Jan 2024
Response from Emily on Jan 27, 2024
Hi Alexandra! Thank you for the review and for staying with us! We hope you and your family will be back soon.

4/10 Poor

Lauryn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

4/10 Poor

Amanda

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

4/10 Poor

Christopher

Liked: Cleanliness
When I checked in the 2 women didnt even bother to say hello while I stood there for 10 minutes. All I got was a monotone what can I do for you. No hello, welcome how are you today. I stayed many times in the past but this will be my last stay
Stayed 1 night in Jan 2024
Response from Emily on Jan 16, 2024
Hi Christopher!We do apologize for the way you were greeted. That is never the case. I did speak to my staff, and they feel terrible. They were in the middle of shift change and were trying to get things in order at 3 PM that day. This is why we strongly advise guests to come in at the requested check-in time of 4 PM so that we are ready for them.Thank you for staying with us!

6/10 Okay

Bradley, Las Vegas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Getting a bit run down. It was much better when Best Western was running it. Front desk staff was not very helpful and I tried using the text option for contact and never got any response.
Stayed 1 night in Jan 2024
Response from Emily on Jan 16, 2024
Hi Bradley! Thank you for staying with us. The same company has owned this hotel even while it was labeled Best Western. We were just affiliated with the brand. We are sorry that we didn't meet your expectations.

8/10 Good

Steve

Stayed 2 nights in Jan 2024
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here in the past and it was great, however this time not so much. The shower had hair in it. The microwave was filthy. There was no toilet paper. No washcloth. Very disappointed.
Stayed 1 night in Jan 2024
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

2/10 Terrible

Steven

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is poorly staffed with horrible customer service - would not recommend a stay here for the price they are charging.
Stayed 3 nights in Jan 2024
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

6/10 Okay

Ruth

Stayed 4 nights in Dec 2023
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Hector, Las Vegas

Stayed 2 nights in Dec 2023
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

michelle

Stayed 2 nights in Dec 2023
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

4/10 Poor

Said

Disliked: Staff & service, property conditions & facilities, room comfort
Broken TV and heater.
TV did not work for 3 nights that we were there and they did not fix it. The final night the heater broke and they had to move us to a new room finally. Asked to upgrade the room (of course I would pay for it) when we arrived and they said it cant be done (strange). Breakfast and food can get much better. Location and fire place is the best thing about the hotel.
Stayed 3 nights in Dec 2023
Response from Emily on Dec 25, 2023
Hi! Thank you for your feedback and for staying with us! We were able to upgrade you on your final night. I do believe the TV worked just fine in that room. We are sorry for any issues that you had during your stay. Happy Holidays!

6/10 Okay

Christie

Traveled with partner
It was too bad, if the boiler room didn’t go out it would’ve been nice to take a hot shower.
Stayed 2 nights in Dec 2023
Response from Emily on Dec 23, 2023
Hi Christie! Thank you for staying with us! We really feel awful about the hot water going out. I wish there was more that we could have done. Thank you for the feedback. Happy Holidays!

6/10 Okay

Nina

Traveled with family
Stayed 2 nights in Dec 2023
Response from Emily on Dec 23, 2023
Hi Nina! Thank you for staying with us! Happy Holidays!

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Xuefu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well that is very nice that is a comfortable it’s convenient to ski, I will come back
Stayed 2 nights in Dec 2023
Response from Emily on Dec 23, 2023
We love that you will be back! See you again soon!

6/10 Okay

Stacye, san diego

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, nice stafff, but rooms, no sound proofing. I could hear the neighbors beside, up above and in the hallways. Sound level was an irritating 10.
Stayed 2 nights in Dec 2023
Response from Emily on Dec 23, 2023
Hi! Thank you for your feedback and for staying with us!

10/10 Excellent

Miranda

Stayed 1 night in Dec 2023
Response from Emily on Jan 30, 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a quick stay but the accommodations was nice!
Stayed 1 night in Dec 2023
Response from Emily on Dec 23, 2023
Hi Michael! Thank you for staying with us! Happy Holidays!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Family Lodge
Beautiful place, good ambiance, rooms were spacious and clean, the lodge was located close to ski lifts. Food was delicious and priced reasonable ($13 for Spanish omelette). My only complaint was the pillows....too soft for my comfort. I would definitely stay there again.
Stayed 1 night in Nov 2023
Response from Emily on Dec 4, 2023
Hi Robert! Thank you for staying with us. We are glad you had a good experience. We hope to see you again soon

8/10 Good

Keiko

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I wish front staff is more friendly.
Stayed 2 nights in Nov 2023
Response from Emily on Dec 4, 2023
Hi! Thank you for staying with us. We hope to see you again!

2/10 Terrible

Cambria, Salt Lake City

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The paper thin walls and unsecured doors allowed sound to propagate without much filtering. We could see light under the door to the gust suite adjacent us. And we could hear people speaking, as if they were near us when we were outside in the snow and they were speaking in their rooms. We slept a total of 3 hours because of other guests running around, babies crying through the night, and guests TVs blaring. Noise ordinances must be enforced when the facilities are so poorly insulated. And, the bathroom was dirty with hairs in the shower and on the tile floor. Carpet stains were visible as well. Lastly, the mattress was incredibly uncomfortable. We will not choose to stay here again. This was a significantly disappointing wedding anniversary for my husband and I.
Stayed 1 night in Nov 2023
Response from Emily on Dec 4, 2023
Hi! We do apologize for your experience. Thank you for staying with us.

10/10 Excellent

Jamie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Nov 2023
Response from Emily on Nov 14, 2023
Thank you for staying with us! We hope to see you again soon.

2/10 Terrible

David

Business traveler
Disliked: Staff & service
Avoid booking 3rd party
The real problem was I pre booked with hotels.com paid in full. Then the hotel charge my CC for the night stay as well. They refused to refund upon my request. They send email and told me I would have to have Expedia refund my booking in which is impossible to communicate with them. Plus I was the only ones in the restaurant the bartender/waiter was very rude and annoyed when asked a question.
Stayed 1 night in Nov 2023
Response from Emily on Nov 10, 2023
Hi David,I show a refund processed to your card on 11/8. I do apologize that the charge happened, we did correct the day that you requested it so there is no need to contact Expedia. I attached the receipt to our message box. Thank you for staying with us and we wish you all the best.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Emily on Nov 14, 2023
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok.
Stayed 2 nights in Oct 2023
Response from Emily on Nov 1, 2023
Thank you for staying with us!

8/10 Good

Jesse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Brianhead
Excellent front desk employees. Need breakfast offerings, then everything would be excellent.
Stayed 1 night in Oct 2023
Response from Emily on Oct 27, 2023
Hi Jesse! Thank you for staying with us! Starting Nov. 3rd we will be serving breakfast every day through our peak season. We hope to see you again soon!

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emily on Nov 1, 2023
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barely slept. Beds were very hard. Rest of the hotel was amazing
Stayed 3 nights in Oct 2023
Response from Emily on Nov 1, 2023
Hi Glen!We are sorry to hear that the beds did not meet your expectations. We do have mattress toppers, please let us know next time.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, room comfort
Rocky Mountain high
Was a beautiful location in a high mountain ski resort town (9700 ' elevation). Had a great lift bar restaurant with amazing food. Also near by is a wonderful pizza place .
Stayed 2 nights in Oct 2023
Response from Emily on Oct 23, 2023
Love the picture! Thank you for staying with us! We are so happy you had a great time.

10/10 Excellent

Loretta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, we really liked the rustic look of the building, our rooms were very nice & clean. Really no complaints. The staff was very helpful & friendly also. Thanks for the relaxing time.
Stayed 1 night in Oct 2023
Response from Emily on Oct 23, 2023
Hi Loretta! Thank you for staying with us! We are happy to hear that you had a relaxing and good time during your stay. We hope to see you again soon