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Reviews of Stratford Court Hotel

3 out of 5
Stratford Court Hotel
18 S Main St, Cedar City, UT

Reviews

7.2

Good

Rating 10 - Excellent. 190 out of 883 reviews" "
Rating 8 - Good. 325 out of 883 reviews" "
Rating 6 - Okay. 206 out of 883 reviews" "
Rating 4 - Poor. 115 out of 883 reviews" "
Rating 2 - Terrible. 47 out of 883 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Bebehu, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is closed and we were relocated to the hotel next door. Clean, friendly staff, nice stay
Stayed 2 nights in Jul 2020

8/10 Good

Julie

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Who ever cleaned missed the door handle. Something very sticky on the handke
Stayed 1 night in Jul 2020

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place really good value for money. I would definitely stay there again.
Stayed 1 night in Jul 2020

6/10 Okay

modestas

Traveled with family
Disliked: Property conditions & facilities
It was ok to stay for one night. My room had old smoke smell, specifically in bathroom
Stayed 1 night in Jul 2020

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise when I arrived
Little bit strange. When I got to the Stratford hotel it had been turned into apartments and it directed me to the Nextdoor hotel for a room. Very strange, hotel charged a rate of $39 a night for the room but I paid 59 to hotels.com. Hell of a markup. But the stay was comfortable and the room was clean
Stayed 1 night in Jul 2020

8/10 Good

sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
Beds were very comfortable!
Stayed 1 night in Jun 2020
Response from Aaron - General Manager on Jul 1, 2020
Sam, thank you so much for your review but more importantly thank you so much for choosing to stay with us!! We would agree, we love our beds and it's something all of our guests really love. We hope to see you again real soon.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Aaron - General Manager on Jun 29, 2020
Jessica, thank you so much for your wonderful review and more importantly thank you so much for choosing to stay with us! We hope to see you again real soon. Stay safe and healthy!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Not exactly the cleanest place, but that’s kind of typical for these kinds of
Stayed 1 night in Jun 2020
Response from Aaron - GM on Jun 17, 2020
Thank you so much for choosing to stay with us. Thank you for your feedback as well, we hope to provide a cleaner and well maintained stay for you next time. We hope to see you again real soon.

8/10 Good

Matthew

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2020
Response from Aaron - general manager on Jun 15, 2020
Thank you so much for your review and more importantly thank you for choosing to stay with us! We love and appreciate all our guests and we hope to see you again real soon.

10/10 Excellent

DanceMom, Salt Lake City, UT

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Stratford but the sign on the door says to check in next door at El Rey which is where you stay. It was really clean and well kept. It's definitely somewhere we would stay again.
Stayed 1 night in Jun 2020

6/10 Okay

Larry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst beds ever
Stayed 1 night in Jun 2020
Response from Aaron- General Manager on Jun 8, 2020
Larry, thank you for choosing to stay with us, we greatly appreciate it. We're so sorry about your experience with our beds. We have tried to maintain and provide great pillow top beds for our guests and have always received great reviews for our beds and so that makes me curious to what was the issues you had with your bed. We hope you will try staying with us again and hopefully we can provide a better experience for you. Thank you for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from Aaron - General Manager on Jun 3, 2020
Thank you so much for your wonderful review and more importantly thank you so much for choosing to stay with us! We love our guests and providing an enjoyable experience. We hope to see you again real soon.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2020
Response from Aaron - General Manager on May 20, 2020
Thank you so much for staying with us and thank you for your great review. We hope you had a great stay and hope to see you again real soon. Stay safe!

6/10 Okay

Casey j.

Stayed 4 nights in Apr 2020
Response from Aaron - General Manager on May 20, 2020
Thank you for your review and more importantly, thank you for choosing to stay with us. Hopefully next time you stay with us we can meet all your needs and expectations better than we did this time around. Stay safe.

10/10 Excellent

Tisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Rey Inn & Suites was great!
This review is actually for the El Rey Inn & Suites next door. When I got to the Stratford, there was a note on the door saying they were open, but to check in next door at their sister property, El Rey Inn & suites. The front desk clerk was very nice. She stated we were the only ones that had booked a reservation at the Stratford and if it was ok we stayed at El Rey Inn instead (same price). My concern was I had already paid online. She said it wasn't a problem, and the reservation was swicthed over with no additional cost. The room was quite nice and the pillow top beds were very comfortable! I will definitely stay there again my next trip to Cedar City!
Stayed 4 nights in Apr 2020
Response from Aaron - General Manager on Apr 27, 2020
Tisha, thank you so much for your awesome review and more importantly thank you for choosing to stay with us! We are so happy that your stay with us was comfortable and enjoyable and we appreciate you being so understanding and patient with us as we moved your reservation to the El Rey. We hope to see you again soon!

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
I was so glad to see them opened but was disappointed that they moved us over to the sister hotel the El Rey next door. The continental breakfast was not great but at least they had one at this point And it was more nutritious than the average. I was disappointed because we would have paid $13 less before taxes if we had booked directly with the El Rey instead of the Stafford but we got a good price considering the crazy current events. I can see why they have an average of 3.6. They are smarter than the average bear in dealing with political changes! My applause for that!!!
Stayed 1 night in Apr 2020
Response from Aaron - General Manager on Apr 27, 2020
Thank you for your review and more importantly thank you for choosing to stay with us and being so open and patient with the changes in your accommodations. It's tough times for all but we are glad your chose to stay with us and hope to see you again soon.

8/10 Good

Verified traveler

Stayed 1 night in Apr 2020
Response from Aaron - General Manager on Apr 27, 2020
Thank you for your review and more importantly thank you for choosing to stay with us! We love and appreciate all of our guests and hope to provide a great stay every time you come. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Actually stayed next door.
We didn't actually stay at Stratford court because it was closed but the motel next door was owned by the same person. I loved the 1970s floor length windows. The bed was huge service was great!
Stayed 1 night in Apr 2020
Response from Aaron - General Manager on Apr 20, 2020
Richard, thank you so much for your review and more importantly, thank you for staying with us. These have been trying times for everyone but we truly appreciate your patronage and hope to see again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Aaron - General Manager on Apr 20, 2020
Thank you for your review and more importantly thank you for staying with us! Hope to see you again soon!

8/10 Good

Bob, Maple Falls WA

Liked: Cleanliness, property conditions & facilities
Clean quiet comfortable rooms for very reasonable price.
Stayed 1 night in Mar 2020
Response from Aaron, General Manager on Mar 24, 2020
Bob, thank you so much for your review and for staying with us! We appreciate your comments and feedback and hope to see you again really soon. Thanks again for choosing to stay with us and for being so understanding about our accommodations.

2/10 Terrible

Jared

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Stratford Court Hotel
Hotel was closed...and they still selling rooms on website. Luckily El Rey Inn and Suites was next door and took my accommodations late in the evening. Hotel was good, beds are comfy. Will be booking at El Rey from now on.
Stayed 1 night in Mar 2020
Response from Susan T on Mar 19, 2020
We apologize for the inconvenience. We continue to take reservations, on line because the El Rey Inn is a sister property of ours. Circumstances, beyond our control called for us to close the Stratford. We continue take reservations from the web site, knowing we can put our guests in upgraded rooms at the El Rey Inn. We hope you will understand. Again, we apologize for the inconvenience and you dont hold too much animosity towards us. Our staff wants our guests to have a great experience. Thank you for your comments.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Susan T on Mar 15, 2020
Thank you for staying with us. We appreciate the rating. We hope you will visit us again.

8/10 Good

Paul, Az

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were friendly. The road to the entrace of yhe hotel had a dip that nearly took our front bumber guard off..
Stayed 1 night in Mar 2020
Response from Susan T on Mar 9, 2020
Thank you for choosing us for your lodging needs. We sincerely apologize for the dip to our property. Unfortunately, the city uses this for water run off. We are not allowed to adjust it. We hope your car is okay.

4/10 Poor

Charles, San Diego

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The beds in our room weren't made up. Moreover, the hotel is owned by the El Rey next door, which is where breakfast is. Beds weren't made up there either in the first replacement room we were offered. Fine once that was sorted: we had a comfortable night in El Rey.
Stayed 1 night in Feb 2020
Response from Susan T on Feb 25, 2020
We apologize that your rooms were not made up. We had some confusion with our staff as to what rooms were ready and what weren't. Sometimes it is difficult to train new people. They struggle with procedures. We are glad you had a comfortable night, once it was resolved. We are sorry that the comfortable night didn't help us get a better rating. Our goal is to provide a good experience. You were caught in a bad one and for that we are sincerely sorry.

8/10 Good

Phil

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
El Ray was good - Stratford unknown
Couldn't check in at the Stratford - had a sign it was closed. We were given a room next door at the El Ray. The room was large, clean and looked to be recently renovated.
Stayed 3 nights in Feb 2020
Response from Susan T on Feb 23, 2020
We apologize for the inconvenience. We didnt have enough guests or staff to open the Stratford. Fortunately, the El Rey is an upgrade. So we are happy to hear your stay was a good one. Thank you for your comments and rating.

10/10 Excellent

Carrie, St george

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. We end up getting put at their sister property which is not a problem at all. Their rooms are really big the staff is super friendly.. The only suggestion i think i would make is it would be nice to.see them switch up the breakfast a little more. At least do.something other then biscuits and gravy more often for the hot item. We will stay here again..
Stayed 7 nights in Jan 2020
Response from Susan T on Jan 16, 2020
Thank you for your kind comments and great rating. We are very happy that your stay was a good one. We love that you have returned to visit us. We will talk to the powers that be to add to our menu for breakfast. Since it's just a continental breakfast, we felt that the biscuits and gravy and Belgium waffles was a nice touch. We will consider your suggestion very seriously. Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast spread, clean and large room, friendly staff.
Stayed 1 night in Dec 2019
Response from Susan T on Dec 30, 2019
Thank you for choosing us for your lodging needs. We appreciate the great comments and rating. We look forward to your return trip.

8/10 Good

Adrienne M S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night to break up our long trip for Christmas. It was a great place to grab a few hours sleep and a shower. We didn’t get there until almost 5am but the staff was great at check in and even sweetly offered us a later check out since we were rolling up so late. The room was fine, bed was comfortable, but the tub had a couple hairs in it. It seemed clean otherwise though. As I said before, it’s a fine place to pass through for a few hours of sleep and a hot shower.
Stayed 1 night in Dec 2019
Response from Susan T on Dec 29, 2019
Thank you for staying with us. We are very pleased that your stay was a good one. We apologize for the hairs and will talk with our staff to resolve the issue. We appreciate the kind comments and great rating. We hope to see you again!!

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Susan T on Dec 13, 2019
Thank you for staying with us! We appreciate the great rating. We hope to see you again!

8/10 Good

Jen, Idaho

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia directed us to Stratford Court. When we got there, it was closed and there was a sign on the door directing us to the property next door, which had a different name. We went over there. There was a nice lobby with a 2 sided gas fireplace and, the next morning, a stunning view of the mountains across the street. The clerk found our reservation and moved our room assigment to the new site. It only took a few minutes. The room was basic but fine. The pool was outdoors so we weren't able to swim. There was a good breakfast provided including waffles, mini waffles, biscuits & sawmill gravy. The coffee was good.
Stayed 1 night in Nov 2019
Response from Susan T on Nov 28, 2019
Thank you for your comments. We hope the move wasnt too big of an inconvenience. The El Rey Inn is an upgrade from the Stratford Court. Both hotels are owned by the same people so the breakfasts are exactly the same. The Stratford does not have a pool. During the winter the El Rey Inn's outdoor pool is closed. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Susan T on Nov 22, 2019
Thank you for the wonderful rating! We are very pleased that you had a great experience. We hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was dirty and needed to be cleaned. The staff was friendly and helpful. It would be nice to have more for the breakfast but having actual fruit was nice.
Stayed 2 nights in Nov 2019
Response from Susan T on Nov 18, 2019
Thank you for staying with us. Thank you for your comments. We apologize for the disappointments you experienced. Our pool is closed for the season. We try to provide a wide variety of foods for our breakfast, even though it's a continental breakfast. We hope you will visit us again.

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Susan T on Nov 14, 2019
Thank you for choosing us for your stay. We are happy that your stay was a good one. We appreciate your great rating!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2019
Response from Susan T on Nov 11, 2019
Thank you for staying with us. We appreciate the rating.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice desk people. The hotel was low on bookings so they suggested we stay at their property next door (El Rey) and upgraded us to a very nice suite. The continental breakfast was nicer than most places.
Stayed 1 night in Nov 2019
Response from Susan T on Nov 9, 2019
Thank you for your great rating and comments. We are so pleased the accommodations worked out for you. We hope you will come back and visit us!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Susan T on Nov 9, 2019
Thank you for staying with us. We appreciate the good rating.

10/10 Excellent

Gary T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were moved to the El Rey across the parking lot. It was excellent.
Stayed 1 night in Nov 2019
Response from Susan T on Nov 6, 2019
Thank you for your wonderful comments and rating. We are very happy that your stay was a great one. Please come back and see us.

8/10 Good

Gayle, Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, it was easy to get to. The girl at the desk was very friendly and helpful, we were allowed a late check out as my husband had to return to Sandy for an emergency early the next morning. We didn't like that the waste baskets hadn't been emptied (they were full) and it didn't appear that the carpet had been vacuumed.
Stayed 1 night in Oct 2019
Response from Susan T on Nov 2, 2019
Thank you for your comments. We are so sorry that your room was not cleaned as well as it should be. We hope you notified the front desk so we could rectify the situation. Your comfort is very important to us. We were happy we could accommodate your requests.

8/10 Good

Sheryth

Stayed 1 night in Oct 2019

8/10 Good

Francisco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fair for the price it's a nice hotel just a little old
Stayed 1 night in Oct 2019
Response from Susan T on Oct 31, 2019
Thank you for staying with us. Thank you for your comments and rating. We hope your stay was a good one.

6/10 Okay

taeyoung

Stayed 2 nights in Oct 2019

10/10 Excellent

Jesse

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attend the sheep parade every year and this is the only place where we stay, good location, clean rooms and friendly staff. We love it here.
Stayed 1 night in Oct 2019
Response from Susan T on Oct 28, 2019
Jesse, thank you for your great comments and rating! Isnt that sheep parade the best. Our location is perfect for it, too. Thank you for staying with us!

8/10 Good

Geoff

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall a decent hotel.
The coffee in the breakfast room was good and full flavored. The coffee maker in the room was not cleaned, had missing parts, and made poor quality coffee after I cleaned and used it. The toilet ran every 30 seconds but was not too noisy when the bathroom door was closed. I mentioned it to the clerk during check out so hopefully it is now fixed. (room 207). Lots of pillows and the beds were comfortable and clean. Staff was friendly. I would stay here again but might not be my first choice.
Stayed 3 nights in Oct 2019
Response from Susan T on Oct 22, 2019
Thank you for your comments and rating. We appreciate you letting us know of your issues. Without it, we can't improve. We try catch things so our guests don't need to tell us. We did get it fixed. We hope that these things don't keep you from choosing us first. We would love to take care of you!

6/10 Okay

JAMIE

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from Susan T on Oct 4, 2019
Thank you for your rating. We appreciate that you chose to stay with us.

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Susan T on Sep 30, 2019
Thank you for staying with us. Thank you for the positve rating!!

10/10 Excellent

Mike, Iowa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was recently updated and the room looked very nice
Stayed 1 night in Sep 2019
Response from Susan T on Sep 26, 2019
Thank you for staying with us. We appreciate the positive comments and rating. We hope to see you again!

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019
Response from Susan T on Sep 23, 2019
Thank you for your rating. We appreciate your staying with us!

10/10 Excellent

peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Susan T on Sep 20, 2019
Thank you for the fantastic rating!! We are glad you had a great stay! We hope to see you again!

8/10 Good

Gwen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Susan T on Sep 18, 2019
Thank you for the great rating. We appreciate that your stay was a positive one. We hope to see you again!