Ratings based on 218 Verified Reviews

3.1 out of 5
48% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2017
Cons: Breakfast was very disappointing. Also did not receive my wake up call.
Quick trip. Check in on time. Breakfast was poor. Also did not get wake up call.
Comment from Hotel Management
Oct 23, 2017 by Neil, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn University Plaza. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the breakfast and wake up call. It will be passed along to their supervisors to improve our service in those areas. Again, thank you for your time and valuable feedback. Kind regards, Neil Soppe General Manager Clarion University Plaza
3 out of 5
Recommended
for Everyone
by A verified traveler

Hidden beauty

Posted Aug 23, 2017
Me & my family pulled up to the hotel, afraid of the outside appearance it looked run down. But surprised by the inside. It was good experience but pool was very cold & upon first inspection of room we found an open wine bottle in the refrigerator
Comment from Hotel Management
Aug 25, 2017 by Neil, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel very close to food and shopping.

Posted Aug 23, 2017
Hotel staff was friendly ,room was clean, comfortable and location was great. Access to the strip mall and restaurants along the streets was very easy to maneuver. I would highly recommend this hotel to anyone..
Comment from Hotel Management
Aug 27, 2017 by Neil, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
2 out of 5
by A verified traveler

Posted Aug 15, 2017 on Hotels
It wa adequate. Staff was very friendly and helpful. Hotel is rundown.
Comment from Hotel Management
Aug 23, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
4 out of 5
by Samuel

None

Posted Aug 14, 2017 on Hotels
Good
Comment from Hotel Management
Aug 23, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for price range

Posted Aug 9, 2017
Pros: Comfy beds and pillows and hearty breakfast.
Cons: No jacuzzi and unheated pool.
Location: Close to a variety of restaurants and shops.
Comfy beds, decent hot breakfast with a good variety, and convenient location near several restaurants and shopping centers.
Comment from Hotel Management
Aug 13, 2017 by Neil, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
1 out of 5
by A verified traveler

Old and dirty

Posted Aug 8, 2017
requested refund. Did not stay at this dump! The staff was ok and agreed to giving a refund. The rooms were dirty and smelled.
Comment from Hotel Management
Aug 11, 2017 by Neil, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn University Plaza. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition with our staff to ensure we handle these types of situations differently in the future.
4 out of 5
by Julianna

Posted Aug 7, 2017 on Hotels
The bed was very comfortable. Good supply of towels and pillows. Not many choices for breakfast.
Comment from Hotel Management
Aug 11, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3 out of 5
by Susan

Posted Jun 25, 2017 on Hotels
The bed was nice, but walls, carpet, furniture, and paint need attention. Toilet was dirty.
Comment from Hotel Management
Jun 30, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn University Plaza. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition with our housekeeping staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Cedar Falls. Kind regards, Neil Soppe General Manager Clarion University Plaza
4 out of 5
by A verified traveler

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn University Plaza. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition with our housekeeping staff to ensure we handle these types of situations differently in the future. This is not our standard and will be dealt with. Again, thank you for your time and valuable feedback. We sincerely appreciate it. Kind regards, Neil Soppe General Manager Clarion University