Ratings based on 306 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Our room was clean and checking in was quick. Being able to text the front desk for questions was super convenient. I think that was my favorite part. And the breakfast was great!
Comment from Hotel Management
Sep 16, 2017 by Vera, Hotel Management
Thank you for taking the time to let us know that you enjoyed your stay. We appreciate your kind words.
3 out of 5
by A verified traveler

Posted Sep 10, 2017
Room/bathroom was dirty. Toilet base had urine on it...my daughter found that. Room couch and bed had stains. Ewww
Comment from Hotel Management
Sep 16, 2017 by Vera, Hotel Management
We are so sorry about your experience. These kinds of things should have never been an issue. We will speak to housekeeping to ensure that these issues are taken care of.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Posted Sep 3, 2017
The staff was friendly as well as professional. Very clean and nice, especially for a pet friendly hotel. Close to a plethora of restaurants, stores and a movie theater. Our room had a long crack in the ceiling but it was fine. I would definitely stay here again and recommend anyone traveling with a pet to do as well.
Comment from Hotel Management
Sep 9, 2017 by Vera, Hotel Management
Thank you so much, we really appreciate your kind words. See you soon.
2 out of 5
by A verified traveler from Houston

Dissapointing

Posted Aug 24, 2017
We had high expectations given the current rating of this hotel. The staff was friendly and the drink vouchers a nice perk. The room, however, was a huge disappointment. A bit shabby. Very small room, the lamp didn't work, the fridge wasn't working properly, the A/C unit thundered on and off and there was no hot water one morning. Will not be back.
Comment from Hotel Management
Aug 26, 2017 by Vera, Hotel Management
Thank you for taking the time to let us know about your experience. While our intentions are that every guest has a great experience, it seems like we dropped the ball meeting your expectations. I am truly sorry that your stay was not enjoyable. We will address the issues with maintenance and ensure that this doesn't happen again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

LQ

Posted Jul 25, 2017
Pros: Everything
Cons: Nothing I saw was broke, so, nothing needs fixing.
Location: Location was close to restaurants & shopping. Didn't do much running around as we had family functions.
Better than expected. The entire place was cleaner than expected. Staff was over the top friendly and willing to go the extra steps to please. Eating of 1-10.......A RESOUNDING TEN!!!
Comment from Hotel Management
Jul 29, 2017 by Vera, Hotel Management
Thank you so much for your kind words. I will share with our staff.
4 out of 5
by James

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jul 22, 2017 by Justin, Hotel Management
Thank you. We hope to see you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Telephone hold

Posted Jun 2, 2017
I called to confirm my time of late arrival and was on hold for 20 minutes. More staff?
5 out of 5
by Heidi

Great except for late served breakfast

Posted May 28, 2017 on Hotels
Everything was great, except one morning the breakfast was 45 minutes late being served. We had to head out on the road without getting to eat first.
4 out of 5
by A verified traveler

Bring your own trash bags

Posted May 23, 2017 on Hotels
I didn't like that we didn't have any trash bag a in our room we got some ourselves and still didn't refill the trash bag I told the front desk and said I needed to come get them and when I did no one was in the front. I waited for 30min and nobody was there.
5 out of 5
by Jordan

Posted May 15, 2017 on Hotels
I am very pleased with this Hotel and the location that it was in. This hotel is probably one of my favorite hotels now because of the service and how nice this hotel was. The staff was awesome and super friendly, they were always greeting us with a smile. I have spent money on super expensive hotels and this surpassed many of those hotels. I will be coming back to this hotel and I am looking forward to exploring more of the area.