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Reviews of Holiday Inn Express & Suites - Interstate 380 at 33rd Avenue, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites - Interstate 380 at 33rd Avenue, an IHG Hotel
3320 Southgate Court SW, Cedar Rapids, IA

Reviews

8.2

Very Good

Rating 10 - Excellent. 284 out of 681 reviews" "
Rating 8 - Good. 257 out of 681 reviews" "
Rating 6 - Okay. 64 out of 681 reviews" "
Rating 4 - Poor. 48 out of 681 reviews" "
Rating 2 - Terrible. 28 out of 681 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Helpful staff. Good breakfast options.
Stayed 1 night in Apr 2024
Response from Cheyenne on Apr 19, 2024
We are very glad you enjoyed your stay.

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheyenne on Apr 5, 2024
We are so sorry we did not meet all of your expectations. We Would love to make it right for you.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Person at the front desk helped us locate the place we wanted to eat at which was helpful
Stayed 1 night in Mar 2024
Response from Cheyenne on Apr 2, 2024
We are very glad you enjoyed the stay with us.

4/10 Poor

Craig, LOVES PARK

Disliked: Cleanliness, property conditions & facilities
The bed had a human hairs on there and the sheets had makeup or lipstick on them. The room itself was not clean there was discarded food in the elevator on the floor. This property is disgusting I would never stay there again
Stayed 1 night in Mar 2024
Response from Cheyenne on Mar 21, 2024
We are very sorry to hear we did not meet your expectations. We hope we have the chance to make it right for you.

10/10 Excellent

Julie

Traveled with partner
Nice clean, quiet place to stay !
Stayed 1 night in Jan 2024
Response from Cheyenne on Jan 30, 2024
We are very happy to hear you enjoyed your stay!

4/10 Poor

Bryan

Traveled with family and small children
Disliked: Staff & service
Slow check-in. No pool towels. Was charged for incidentals that were not mine. Still awaiting on email in the corrected bill statement.
Stayed 1 night in Jan 2024
Response from Cheyenne on Jan 30, 2024
We are very sorry to hear you did not enjoy your stay and am still waiting on a bill from us.

8/10 Good

Michelle

Response from Cheyenne on Jan 27, 2024
We are very glad to hear you enjoyed your stay.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Chatles Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handle all requests with professionalism and promptness.
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Diana K

Traveled with family
Disliked: Staff & service, property conditions & facilities
Toilets don’t flush. My parents’ and aunt’s rooms had the same problem. Asked for a cot on first night, was told they’d bring one right up and they didn’t. No one came to restock towels or toilet paper after the first day. Asked for a receipt to prove no additional expenses as was told that if I book through Expedia, I don’t get one.
Stayed 3 nights in Oct 2023
Response from Cheyenne on Oct 21, 2023
I am so sorry it wasn't a good stay We would love to make it right!

8/10 Good

Kiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean.
Stayed 1 night in Oct 2023
Response from Cheyenne on Oct 15, 2023
Very glad you enjoyed the stay.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cheyenne on Oct 14, 2023
We are very glad you enjoyed your stay!

10/10 Excellent

Danneka

Stayed 2 nights in Oct 2023

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extra curtain to keep room dark at night! Train in the background was a noisy distraction!
Stayed 1 night in Oct 2023
Response from Cheyenne on Oct 15, 2023
We are so sorry about the noise..

8/10 Good

Linda and John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cheyenne on Oct 15, 2023
We are glad you enjoyed your stay!

2/10 Terrible

Michael

Traveled with family
After a long exhausting day we finally arrived at this hotel only to be told they did not have a room to fulfill our reservation. The clerk at the desk said there was nothing he could do, there were no available rooms in the area and he could not be bothered to offer us any further assistance. We ended up driving almost two hours to the west to finally get a room at 2am. Have never encountered a hotel that sold a room that was already paid for…. The service we encountered was poor and indifferent.
Stayed 1 night in Sep 2023
Response from Cheyenne on Oct 2, 2023
We are very sorry to hear we did not meet your expectations. If there is anything we can do please let us know.

6/10 Okay

Rose

Liked: Cleanliness, staff & service
Rooms smell funny
Everyone was nice - I just think the rooms smell like a pet also lives there
Stayed 2 nights in Sep 2023
Response from Cheyenne on Sep 26, 2023
We are so sorry to hear the room smelled of pets. We will do our best to make it better.Sincerely,Cheyenne

6/10 Okay

JENNY

Traveled with family
I did not stay here and am awaiting credit info. Reservation was made in haste while tired and traveling- thought Cedar Rapids was much closer. We stayed in Altoona and booked thru Expedia
Stayed 1 night in Sep 2023
Response from Cheyenne on Sep 26, 2023
We are sorry to hear things didn't quite work out. We apologize deeply for any inconveniences caused.Sincerely,Cheyenne

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Arrived at hotel after 5 hours of driving only to find out they had overbooked and no double Queen rooms were available. Ended up with a Queen “executive” suite which had one bed and an uncomfortable sofa bed. Of course we had to make up the bed too when we were exhausted. Very disappointing considering I made the reservation in June.
Stayed 1 night in Sep 2023

8/10 Good

JOYCE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The staff was nice and professional! The hotel was beautiful and mostly in good condition. It doesn't need some minor updates like the elevator, and some rusty doors. The room was absolutely clean and comfortable!!!
Stayed 1 night in Sep 2023
Response from Cheyenne on Sep 26, 2023
We are very happy to hear you liked your stay with us! We hope to see you back at Holiday I-380@33rd Ave.Sincerely, Cheyenne

6/10 Okay

Kendall

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check-in was a nightmare. Computer sysyem was down, thus we couldn't get room keys for 45 minutes. Fruit and eggs missing from breakfast buffet. TV didnt work. Told to wiggle cable. It worked but proper coaxial cable should have been installed.
Stayed 3 nights in Sep 2023
Response from Cheyenne on Sep 26, 2023
We are very sorry to hear it wasn't a good stay. We have since added protocols to make that wait not happen.Sincerely,Cheyenne

8/10 Good

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cheyenne on Sep 26, 2023
We are very glad to hear your stay was good!Sincerely,Cheyenne

6/10 Okay

David Lloyd

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I checked in and there was an odd Odor in the room. Nothing horrible, but a musty smell. I didn’t report it: the receptionist wasn’t very professional in several ways. Not rude, just blah. The second day after I returned to the room, it had not been serviced as was protocol. I spoke to the same receptionist, and she said she would make sure that it got done on day three, ( which it did ). But she should have at least apologized. I said it wasn’t a big deal, as I was alone, but an apology was in order, IMHO. The continental breakfast was good.
Stayed 3 nights in Aug 2023
Response from Cheyenne on Sep 26, 2023
We are very sorry to hear it wasn't that good of a stay for you. We are glad to hear the breakfast was good.Sincerely,Cheyenne

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Cheyenne on Sep 3, 2023
We are very happy to hear you had a good stay!

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Cheyenne on Sep 26, 2023
We are so glad you enjoyed your stay with us!Sincerely,Cheyenne

10/10 Excellent

BRIAN, Woodland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was nice and clean, nice rooms and pool. Breakfast had quite a few options and was good. Will be our new go to when in Crdat Rapids area.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great as we checked in, morning breakfast crew were fantastic. And as we walked to our room the housekeeping gals were nice and greeted us. The room was clean and relaxing. My only complaint was the humidity in the room made our bedding feel damp. But it has been terribly hot and humid in Iowa. My husband is in a band and they gave us a room at the end of the hall near the side exit. Made it so easy to come in late night and not bother anyone. Will come back for sure!
Stayed 1 night in Aug 2023

10/10 Excellent

Marian

Stayed 1 night in Aug 2023

4/10 Poor

Wendy

Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and it is situated right off the highway with entrance and exits 1 block from the property. Easy access. Also its proximity to multiple restaurants within 1 block was very good as well as a gas station one half block away was super.
Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Staff was friendly and helpful. Accessible to eating places and gas stations. very clean place.
Stayed 2 nights in Aug 2023

4/10 Poor

Connor

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived for check in, the front desk decided to focus on an employee rather than checking us in. I waited at the front desk for around 20 minutes before we could even get checked in. When we got to our room, the window was open and the AC was off. It was so hot in the room. My partner also thought someone had used the bathroom prior to us getting in the room because it didn't seem super clean. The shower also has a stain in it. There was a dead bug in the room, and it just felt dirty. Throughout the nights people would run up and down the halls, scream down the halls, slam doors, and argue in the hall. When it came time to check out the front desk worker was nowhere in sight. And again I had to wait around 15 minutes for them to show up. They gave no clear indication if I had checked out upon handing the keys over, and asked why I was still waiting around. Rude staff and not a very clean facility. I won't be staying at a Holiday inn ever again.
Stayed 2 nights in Aug 2023

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Tina checked us in effortlessly and fast. She was very helpful getting extra towels. Daniela was very accommodating as well. Only complaint was that our room smelled of cigarettes. They offered to move our room, but we just ended up getting some Lysol since we really liked our room. Verbal great property. Third time staying when visiting CR from Los Angeles- won’t be the last.
Stayed 3 nights in Aug 2023

10/10 Excellent

Brett, Carroll

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean...from check-in to the room.
Stayed 1 night in Aug 2023

10/10 Excellent

John D.

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous and professional. Check in was great.
Stayed 1 night in Aug 2023

10/10 Excellent

Desiree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very bare bones, we had 4 people in our room and were provided no bedding for the pullout couch until we called. Even then they only brought one one extra pillow and blanket. We had to call for a second extra pillow. Our kids got cold in the middle of the night and there were no extra blankets in the room. There were also no sir straws for the in room coffee or a pen to use to write with.
Stayed 1 night in Jul 2023

4/10 Poor

Tierra

Traveled with partner
Disliked: Cleanliness
This property was very dirty!
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! Friendly staff!
After a horrible experience at a different hotel (which was not a Holiday Inn) down the road, the HIExpress staff made me and my son feel very welcomed. The housekeepers were super friendly, as was all of the front desk staff. The room was clean, the lobby was nice, and I love that they have Dove products in the bathroom. I slept on the hideabed and my son slept on the bed. He said it was super comfortable. I on the other hand sacrificed the discomfort since my son had to play baseball for the next three days. They were out of the double queen rooms, but I was perfectly fine with what we had considering how our trip first started.
Stayed 1 night in Jul 2023

2/10 Terrible

Traci

Traveled with family
Disliked: Staff & service
NO Room, overlooked
Stayed 1 night in Jul 2023

8/10 Good

Sharyn

Stayed 2 nights in May 2023
Response from Cheyenne on Aug 16, 2023
Dear Sharyn,Thank you for choosing Holiday Inn Express -I-380@33RD Ave Cedar Rapids and for taking the time to share your experience! We are very glad you enjoyed your stay. We aim to delight every guest that stays with us, and we're glad you enjoyed your stay with is. We hope to see you back at Holiday Inn Express -I-380@33Rd Ave Cedar Rapids in the future.Sincerely,Cheyenne CantuHotel Experience Champion319-399-5025guestservices@mycedarrapidshotel.com

10/10 Excellent

Janet A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were larger than a typical hotel room. This was a nice feature. The hotel seemed cleaner than others we stayed at.
Stayed 1 night in Jul 2023
Response from Cheyenne on Aug 16, 2023
Dear JanetA,Thank you for choosing Holiday Inn Express -I-380@33RD Ave Cedar Rapids and for taking the time to tell us about your experience! We are very glad you enjoyed the cleanliness of our hotel. Our aim is to delight every guest that stays with us, and we're glad you enjoyed staying with us. We hope to see you back at Holiday Inn Express -I-380@33RD Ave Cedar Rapids in the future.Sincerely,Cheyenne CantuHotel Experience Champion319-399-5025guestservices@mycedarrapidshotel.com

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great location.
Stayed 1 night in Jul 2023
Response from Cheyenne on Aug 16, 2023
Dear Tracy,Thank you for choosing Holiday Inn Express -I-380@33RD Ave and for taking the time to share your experience! We are very glad you enjoyed your stay. Our aim is to delight every guest that stays with us, and we're glad you enjoyed your stay. We hope to see you back at Holiday Inn Express -I-380@33RD Ave in the future.Sincerely,Cheyenne CantuHotel Experience Champion319-399-5025guestservices@mycedarrapidshotel.com

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
It was acceptable
Stayed 1 night in Jul 2023
Response from susan on Jul 4, 2023
Thank you for taking time to provide feedback on your recent stay. Feedback such as yours is valuable to us as our team strives to make each guest stay an enjoyable and comfortable one!Sincerely,Susan

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Not too bad
Stayed 1 night in Jul 2023
Response from susaj on Jul 4, 2023
Thank you for taking the time to let us know about your recent stay. Our team is committed to providing a comfortable and enjoyable stay for our guests. Thank you for staying with us.Sincerely,Susan

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2023
Response from susan on Jul 4, 2023
Thank you for your time in providing feedback on your recent stay. We are thrilled that you enjoyed your stay!Sincerely,Susan

2/10 Terrible

Debra

I ended up hospitalized and had to cancel our reservation but they made that very easy
Stayed 1 night in Jul 2023
Response from Susan on Jul 4, 2023
We are certainly sorry to hear about your hospitalization and hope that you are well. Sincerely,Susan