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关于克拉尔维尔温德姆阿美瑞辛酒店的点评

2.5 out of 5
克拉尔维尔温德姆阿美瑞辛酒店
2597 Holiday Road, Coralville, IA

点评

6.6
10 分 - 超赞。212 条好评，共有 1000 条点评" "
8 分 - 还可以。284 条好评，共有 1000 条点评" "
6 分 - 一般。212 条好评，共有 1000 条点评" "
4 分 - 很差。147 条好评，共有 1000 条点评" "
2 分 - 糟糕。145 条好评，共有 1000 条点评" "

6.8/10

清洁度

7.4/10

员工和服务

6.2/10

服务设施

6.4/10

住宿条件和设施

6.2/10

环保

点评

6/10 一般

Mariya

与家人出行
满意：住宿条件和设施
Customer service could have better attitudes how ever the stay was good we went there to use the pool my 8 year old son enjoyed it. Breakfast was good as well over all it was a comfortable stay.
2024 年 4 月入住 1 晚
AmericInn 于 2024 年 4 月 15 日 的回复
Dear Mariya,Thank you for staying with us. We hope to have you come back in future. Thank you

10/10 超赞

Tausha

与家人出行
满意：服务设施，清洁度
Great service, friendly and very affordable
2024 年 4 月入住 1 晚
AmericInn 于 2024 年 4 月 15 日 的回复
Dear Tausha,Thank you for staying with us. We hope to have you come back in future. Thank you

2/10 糟糕

Carrie

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was dirty. Mold in the bathroom. Bed and pillows were hard. There was water dripping from the ceiling into the bathtub all night long. Breakfast was terrible. The pool was ice cold and no working hot tub.
2024 年 4 月入住 1 晚
AmericInn 于 2024 年 4 月 12 日 的回复
Dear Carrie,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

10/10 超赞

Tara

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
Just needed a place to sleep and it fit the bill
2024 年 4 月入住 1 晚
AmericInn 于 2024 年 4 月 10 日 的回复
Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

10/10 超赞

Kelly

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Elevator is a little sketchy
2024 年 4 月入住 1 晚
AmericInn 于 2024 年 4 月 8 日 的回复
Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

4/10 很差

Krystal，Mt. Pleasant

与家人及幼儿出行, 与家人出行
满意：员工和服务
不满意：住宿条件和设施
Ants in the rooms.
2024 年 3 月入住 2 晚
AmericInn 于 2024 年 4 月 1 日 的回复
Dear Krystal, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

2/10 糟糕

Chelsi

2024 年 3 月入住 1 晚
AmericInn 于 2024 年 4 月 20 日 的回复
Dear Chelsi, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

10/10 超赞

Robin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
AmericInn 于 2024 年 3 月 31 日 的回复
Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

10/10 超赞

Mandy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly & welcoming staff hotel was clean and quiet. Thanks for the stay! 😁
AmericInn 于 2024 年 3 月 25 日 的回复
Dear Mandy, Thank you for staying with us. We hope to have you come back in future. Thank you

10/10 超赞

Lawrence

2024 年 3 月入住 1 晚
AmericInn 于 2024 年 4 月 13 日 的回复
Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

10/10 超赞

Rebecca

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super friendly, helpful, and kind. Property page noted a hot tub but it wasn't operable. I'd recommend a quick phone call to the property if you're hoping to utilize the pool room offerings. Upon checkin we were asked permission to take a photocopy of identification and staff noted they needed a card for a damage deposit. None of this was noted in the booking app. The amount has not been refunded to my account yet and I don't know the process for removing the hold amount. Overall a very nice outing to this property. I would visit again.
2024 年 3 月入住 1 晚
AmericInn 于 2024 年 3 月 19 日 的回复
Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

6/10 一般

Natasha

满意：员工和服务
不满意：住宿条件和设施，清洁度
So hun. When I came in this place it was fun and pretty rare you know. But the pool is dirty and I seen a long piece of hair with something attached to it and someone left there door open and no one closed it. Pretty scary. You can come here if u want but I don’t recommend. They also lied about having a hot tub
2024 年 3 月入住 1 晚
AmericInn 于 2024 年 3 月 9 日 的回复
Dear Natasha,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

4/10 很差

Marcie

满意：员工和服务
不满意：清洁度
2024 年 3 月入住 1 晚
AmericInn 于 2024 年 3 月 7 日 的回复
Dear Guest, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again.Thank You

4/10 很差

Tori

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Okay place to stay.. walls, floors, lamps etc were dirty. Lots of unpainted patches on the wall. Looks like they’re in the middle of remodeling. Breakfast foods were very limited, not much of a variety at all. Staff were friendly. Pool room was very very breezy, felt like the air was on and water was cold.
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 26 日 的回复
Dear Tori,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

4/10 很差

Kori

与家人及幼儿出行, 与家人出行
不满意：住宿条件和设施，员工和服务
Room was not clean. Hot tub was not open. Tv did not work.
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 25 日 的回复
Dear Guest, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

2/10 糟糕

Layton

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The two girls who were left to their own devices were clearly not trained to the extent that they needed to be left alone to run a hotel on their own. One said it was her first day and her boss left her to do things on her own. They said my reservation was canceled. Which it wasn’t. I booked a king room, they gave me a double queen. I signed my paper work that had one room number on it, then she proceeded to hand me a room key with a totally different room on it. Which I did not stress about. All minor inconveniences until we were in the room for about 10 minutes and another guest proceeds to put his key in our door and WALK INTO OUR ROOM!!! We discussed it with them and got some things worked out. Oh and there were cockroaches in the bathtub. This was not the fault of the poor girl who was left alone on her first day, but managements/owners for allowing that it to happen.
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Dear Layton We apologize for any inconvenience. We hope to do better ourselves and hope that you choose to stay with us again. Thank You

2/10 糟糕

Mike

与家人及幼儿出行, 与家人出行
不满意：清洁度、服务设施、住宿条件和设施
I booked a room for a night to get the family out of the house and let the kids play in the pool. When we checked in, we noticed that the floors are filthy all throughout the hotel, our key cards barely work. You have to swipe it about 20 times before you can access your room. Once in the room we noticed the bed sheets haven’t been cleaned. The hotel pictures show a hot tub which I’d no longer in service. The pool was out of towels, And the front desk had none, they were all in laundry still, this was at 4pm. The restroom in the pool area is disgusting. It’s a good location, we were hoping for better quality.
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Dear Mike, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

6/10 一般

Amillia

与配偶出行
不满意：清洁度
You get what you pay for. Usually Americinn is nice and clean, this one however was not
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Thankyou for sharing your experience. it's disappointing to hear that this particular americinn did not meet the usual standards you expect. your feedback is valuable, and i hope your concerns are addressed for improvement in the furture.

2/10 糟糕

Ashley

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
If you want to stay with cockroach’s and other type of insects then this is the place for you. It was very dirty and nasty
2024 年 2 月入住 4 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Dear Ashely, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

8/10 还可以

Donna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place and convenient to get here. No coffee in the room even though there was a coffee maker.
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Dear Donna, Thank you for staying with us. We hope to have you come back in future. Thank you

6/10 一般

Sindy

2024 年 2 月入住 1 晚
AmericInn 于 2024 年 3 月 21 日 的回复
Dear Sindy,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

4/10 很差

Christi

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Bathtub was dirty bed sheets were dirty floor in room wasn’t vacuumed
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Dear Christi, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

2/10 糟糕

Robert

不满意：住宿条件和设施，清洁度
Cockroaches are a deal breaker
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Dear Robert We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

10/10 超赞

Wanda J

团体旅客
满意：住宿条件和设施，清洁度
Great breakfast- rooms were clean TV was rather grainy in reception
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Thank you for contacting Americinn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Americinn for your lodging needs, and we hope to welcome you again in the future.

10/10 超赞

Joan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. It is quiet and staff was very friendly. I enjoyed doing laps in the pool
2024 年 2 月入住 1 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Dear guest, Thankyou very much for your positive review. we look forward to welcoming you and your family for your next stay.

8/10 还可以

Theone

不满意：住宿条件和设施
My toilet was loose...Everytime I sat down I thought it would break...& NO COFFEE 😞
2024 年 2 月入住 2 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Dear Theone We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

4/10 很差

Brian

与配偶出行
不满意：住宿条件和设施，员工和服务
Non working hot tub, false advertising, pool not open past 10 pm as stated for adults from 10-midnight. Pool not open til 10 and check out at 11, no time for am pool use. Non-working microwave in room so supplied microwave as a solution had mouse terds under it in storage like room. Safety concerns as door to exterior could be entered by anyone without card! Money should be refunded or discount given! Breakfast not fully stocked, ice maker out of order as well as kurik machine, filthy vents in bathroom also.
2024 年 1 月入住 1 晚
AmericInn 于 2024 年 2 月 22 日 的回复
Dear Brian We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

10/10 超赞

Paige

2024 年 2 月入住 1 晚
AmericInn 于 2024 年 3 月 20 日 的回复
Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

10/10 超赞

Shelby

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
AmericInn 于 2024 年 1 月 20 日 的回复
Dear ShelbyThank you for staying with us. We hope to have you come back in futureThank you

4/10 很差

Robin

商务旅客
满意：员工和服务
不满意：服务设施，清洁度
Parking lot needed plowed. Toilet needs cleaning. Shower had used bar of soap and hair inside.
2024 年 1 月入住 1 晚
AmericInn 于 2024 年 1 月 20 日 的回复
Dear Robin,Thank you for letting us know. We have taken action and have talked with our staff. We hope that you choose to stay with us in future.Thank You

10/10 超赞

Cynthia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient location to work. Only one morning were there eggs. We ended up staying 5 days. Staff very helpful. Being diabetic there were no other non carb options. No salt and pepper the day they had hard boiled eggs.
2024 年 1 月入住 1 晚
AmericInn 于 2024 年 1 月 17 日 的回复
Dear CynthiaThank You for choosing to stay with the AmericInn Coralville. We hope to see you back in the future.Thank You

10/10 超赞

Sharon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
AmericInn 于 2024 年 1 月 17 日 的回复
Dear SharonThank you for staying with us. We hope to have you come back in futureThank you

10/10 超赞

Robin

满意：清洁度、员工和服务、住宿条件和设施
Near my job
2024 年 1 月入住 1 晚
AmericInn 于 2024 年 1 月 13 日 的回复
Dear RobinThank you for staying with us. We hope to have you come back in futureThank you

10/10 超赞

Gary

2024 年 1 月入住 1 晚
AmericInn 于 2024 年 1 月 10 日 的回复
Dear Gary,Thank you for staying with us. We hope to have you come back in futureThank you

2/10 糟糕

Ahmet

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Terrible! Whole building is under dust and stain. Nothing is cleaned properly. Avoid
2024 年 1 月入住 2 晚
AmericInn 于 2024 年 1 月 9 日 的回复
Dear Ahmet,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again.Thank You

8/10 还可以

Codi

2024 年 1 月入住 1 晚
AmericInn 于 2024 年 1 月 9 日 的回复
Dear CodiThank you for staying with us. We hope to have you come back in futureThank you

2/10 糟糕

Ali

2023 年 12 月入住 2 晚
AmericInn 于 2024 年 1 月 5 日 的回复
Dear Ali,Thank You for choosing to stay with the AmericInn Coralville. We hope to see you back in the future.Thank You

10/10 超赞

Mohamed

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice staff , clean , flexibility
2023 年 12 月入住 1 晚
AmericInn 于 2023 年 12 月 31 日 的回复
Dear MohamedThank You for choosing to stay with the AmericInn Coralville. We hope to see you back in the future.Thank You

2/10 糟糕

Sandra

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Filthy rooms, crumbling drywall, and damn cockroaches!!
2023 年 12 月入住 1 晚
AmericInn 于 2023 年 12 月 30 日 的回复
Dear SandraWe apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again.Thank You

6/10 一般

April

满意：住宿条件和设施，清洁度
Will hold on to your damage deposit forever!
It's been 3 weeks and they STILL haven't refunded us our $100 deposit! Room was recently renovated, however, we had to move furniture around to plug the lamps, phone and tv in. The batteries were dead in the remote and the front desk girl seemed annoyed about bringing us some. My husband said that the bed was like sleeping on a box spring. The configuration of the bed to where the tv was, was very impractical as the tv is parallel to the bed. However, the room was clean and featured an arm chair and desk area.
2023 年 11 月入住 1 晚
Nick 于 2023 年 12 月 22 日 的回复
Thanks for staying in AmericInn, we apologize for your inconvenience and for the deposit it's automatically credited to your account after checkout, kindly verify with your bank institution

4/10 很差

真实旅客

商务旅客
满意：员工和服务
不满意：住宿条件和设施
Won’t make this mistake twice
The people working there were perfectly pleasant. The room had been cleaned recently. That concludes the nice things I have to say about the AmericInn on Holiday Road. My room was in an obvious state of neglect. The room door was nearly impossible to open, the vanity light was flickering, the bathroom floor was discolored from water leakage and a spider crawled out from behind the towels. The cost-cutting measures contribute to a worse stay, and I have a hard time believing anybody who was involved in those decisions has spent any time in this hotel. The room was frigid when I arrived and took *hours* to come to temp. The bed pillows are small and flimsy. It’s another small thing, but the soap and shampoo packets are extremely difficult to open with wet hands. Not even little bottles, packets. When there are this many problems in one room it’s hard not to come to the conclusion that the hotel has given up on the visitor experience, and is just running on tricking unfamiliar saps like me. If that’s the case, well done. Hats off. I would strongly recommend that future visitors find a different place to stay, though. At least the other gross hotels are cheaper.
2023 年 12 月入住 1 晚
Nick 于 2023 年 12 月 22 日 的回复
Dear Guest, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

6/10 一般

crystal

满意：住宿条件和设施，清洁度
2023 年 12 月入住 1 晚
Nick 于 2023 年 12 月 24 日 的回复
Dear CrystalThank you for staying with us. We hope to have you come back in futureThank you

6/10 一般

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Gross Ass motel
This motel was gross
2023 年 11 月入住 1 晚
Nick 于 2023 年 12 月 22 日 的回复
Dear Guest, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 糟糕

sandra

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The pillows smelled like old man body odor, and there was a Mouse in the room, the bed was hard as a rock, i will never stay with the company,
2023 年 11 月入住 1 晚
Nick 于 2023 年 12 月 22 日 的回复
Dear Sandra, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 糟糕

Caroline，Detroit Lakes

与配偶出行
不满意：员工和服务，清洁度
I hate to be this person, but we had to leave after being in the room for approximately 10 minutes. We HURRIED up and got in our swimming suits to go sit in the hot tub and I noticed some balled up garbage on the counter of the bathroom and asked my hubby if it was his. It wasn’t (ew, left over from the last guest), so I started scooping it into the trash when I noticed a giant roach chilling next to it! My husband was like, “Well, I wasn’t gonna say anything but that’s the second one I saw” and we were literally in the room for less than 10 minutes. The front desk was friendly and offered a room on another floor but there’s no way. The ratio of bugs to minutes was too high to risk, had to leave. The manager never called and we did not receive a refund either.
2023 年 11 月入住 1 晚
Nick 于 2023 年 12 月 22 日 的回复
Dear Caroline, Thank you for choosing our AmericInn for your recent visit to AmericInn, Coralville. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at AmericInn in Coralville regarding payment refund that already has been initiated. You deserve, and should rightfully expect, world-class service from AmericInn, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay on 11.24-11.25 will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future. Sincerely,

2/10 糟糕

monica

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They double charged for the room. They did not provide clean towels and such without asking. They were rude. Told one set of visitors there wssnr a breakfast when there was. Horrible experience , never again.
2023 年 11 月入住 4 晚
Nick 于 2023 年 12 月 22 日 的回复
Dear Monica, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 糟糕

Lara

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was poorly kept. I had to check out within 15 mins of arrival because the room was so dirty. Hand towels had spots, the shower curtain was full of spots and stains, the corners of the room had build up on the floor and baseboards, the curtains were full of dust. Another room checked out just before me complaining of bugs. They informed me my refund had been processed however a week later and it still hasn’t. This hotel should not be offered on this platform.
2023 年 11 月入住 1 晚
Nick 于 2023 年 12 月 22 日 的回复
Dear Lara, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 糟糕

真实旅客

不满意：员工和服务，清洁度
DO NOT STAY HERE - BAD SERVICE AND BUGS
Wouldn't let us check in at 2:00 because policy was 3:00 even though we didn't want to use the room, just wanted the key so we could go to a family activity that afternoon. They said we could check in at 2:00 if we paid $15. Note that there were no other guests waiting. They just wanted $15 to do the same thing at 2:00 that they would do at 3:00. We left without checking in, came back that evening and we were told that we had no reservation, even though they confirmed it at 2:00 and I showed them the Hotels.com confirmation email. As we were at the desk, a guest who had checked in ahead of us came back to the desk saying there were cockroaches in the room that they were given. At that point, we left and found another hotel.
2023 年 11 月入住 3 晚
Nick 于 2023 年 12 月 22 日 的回复
Dear Guest, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

8/10 还可以

Bryan

团体旅客
满意：员工和服务、住宿条件和设施、客房舒适度
Ok place to stay for a night
room was ok, fridge didn't work. old bar of soap on top of the shower. Bed was ok and sheets were clean. Hotel had 1 ice machine and it didn't work. Most corners of the hallways were banged up and needed painted. Hot tub appears to have been eliminated. Breakfast was over by 0900 on Sunday morning.
2023 年 11 月入住 1 晚
Nick 于 2023 年 12 月 22 日 的回复
Dear Bryan, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

6/10 一般

Krista

2023 年 11 月入住 1 晚
Nick 于 2023 年 12 月 24 日 的回复
Dear KristaThank you for staying with us. We hope to have you come back in futureThank you