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Opiniones de AmericInn by Wyndham Coralville

2.5 out of 5
AmericInn by Wyndham Coralville
2597 Holiday Road, Coralville, IA

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 209 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 288 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 215 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 149 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 140 de 1001 opiniones" "

6.8/10

Limpieza

7.4/10

Servicio y personal

6.2/10

Servicios

6.4/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Sindy

Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 21 mar. 2024
Dear Sindy,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

10/10 Excelente

Benjamin

Se hospedó 1 noche en octubre de 2023
Respuesta de Nick, el 24 dic. 2023
Dear Benjamin,Thank you for staying with us. We hope to have you come back in futureThank you

8/10 Bueno

Gustavo Raul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2018
Respuesta de AmericInn, el 23 sept. 2018
Thank you for choosing AmericInn Coralville

10/10 Excelente

Mandy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly & welcoming staff hotel was clean and quiet. Thanks for the stay! 😁
Respuesta de AmericInn, el 25 mar. 2024
Dear Mandy, Thank you for staying with us. We hope to have you come back in future. Thank you

10/10 Excelente

Rebecca

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was super friendly, helpful, and kind. Property page noted a hot tub but it wasn't operable. I'd recommend a quick phone call to the property if you're hoping to utilize the pool room offerings. Upon checkin we were asked permission to take a photocopy of identification and staff noted they needed a card for a damage deposit. None of this was noted in the booking app. The amount has not been refunded to my account yet and I don't know the process for removing the hold amount. Overall a very nice outing to this property. I would visit again.
Se hospedó 1 noche en marzo de 2024
Respuesta de AmericInn, el 19 mar. 2024
Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

6/10 Aceptable

Natasha

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
So hun. When I came in this place it was fun and pretty rare you know. But the pool is dirty and I seen a long piece of hair with something attached to it and someone left there door open and no one closed it. Pretty scary. You can come here if u want but I don’t recommend. They also lied about having a hot tub
Se hospedó 1 noche en marzo de 2024
Respuesta de AmericInn, el 9 mar. 2024
Dear Natasha,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

4/10 Malo

Marcie

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de AmericInn, el 7 mar. 2024
Dear Guest, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again.Thank You

4/10 Malo

Tori

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Okay place to stay.. walls, floors, lamps etc were dirty. Lots of unpainted patches on the wall. Looks like they’re in the middle of remodeling. Breakfast foods were very limited, not much of a variety at all. Staff were friendly. Pool room was very very breezy, felt like the air was on and water was cold.
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 26 feb. 2024
Dear Tori,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

4/10 Malo

Kori

Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal y condiciones de la propiedad
Room was not clean. Hot tub was not open. Tv did not work.
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 25 feb. 2024
Dear Guest, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

2/10 Terrible

Layton

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The two girls who were left to their own devices were clearly not trained to the extent that they needed to be left alone to run a hotel on their own. One said it was her first day and her boss left her to do things on her own. They said my reservation was canceled. Which it wasn’t. I booked a king room, they gave me a double queen. I signed my paper work that had one room number on it, then she proceeded to hand me a room key with a totally different room on it. Which I did not stress about. All minor inconveniences until we were in the room for about 10 minutes and another guest proceeds to put his key in our door and WALK INTO OUR ROOM!!! We discussed it with them and got some things worked out. Oh and there were cockroaches in the bathtub. This was not the fault of the poor girl who was left alone on her first day, but managements/owners for allowing that it to happen.
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Dear Layton We apologize for any inconvenience. We hope to do better ourselves and hope that you choose to stay with us again. Thank You

2/10 Terrible

Mike

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
I booked a room for a night to get the family out of the house and let the kids play in the pool. When we checked in, we noticed that the floors are filthy all throughout the hotel, our key cards barely work. You have to swipe it about 20 times before you can access your room. Once in the room we noticed the bed sheets haven’t been cleaned. The hotel pictures show a hot tub which I’d no longer in service. The pool was out of towels, And the front desk had none, they were all in laundry still, this was at 4pm. The restroom in the pool area is disgusting. It’s a good location, we were hoping for better quality.
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Dear Mike, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

6/10 Aceptable

Amillia

Viaje en pareja
No le gustó: Limpieza
You get what you pay for. Usually Americinn is nice and clean, this one however was not
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Thankyou for sharing your experience. it's disappointing to hear that this particular americinn did not meet the usual standards you expect. your feedback is valuable, and i hope your concerns are addressed for improvement in the furture.

2/10 Terrible

Ashley

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you want to stay with cockroach’s and other type of insects then this is the place for you. It was very dirty and nasty
Se hospedó 4 noches en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Dear Ashely, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

8/10 Bueno

Donna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place and convenient to get here. No coffee in the room even though there was a coffee maker.
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Dear Donna, Thank you for staying with us. We hope to have you come back in future. Thank you

4/10 Malo

Christi

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bathtub was dirty bed sheets were dirty floor in room wasn’t vacuumed
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Dear Christi, We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

2/10 Terrible

Robert

No le gustó: Limpieza y condiciones de la propiedad
Cockroaches are a deal breaker
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Dear Robert We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

10/10 Excelente

Wanda J

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Great breakfast- rooms were clean TV was rather grainy in reception
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Thank you for contacting Americinn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Americinn for your lodging needs, and we hope to welcome you again in the future.

10/10 Excelente

Joan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay. It is quiet and staff was very friendly. I enjoyed doing laps in the pool
Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Dear guest, Thankyou very much for your positive review. we look forward to welcoming you and your family for your next stay.

8/10 Bueno

Theone

No le gustó: Condiciones de la propiedad
My toilet was loose...Everytime I sat down I thought it would break...& NO COFFEE 😞
Se hospedó 2 noches en febrero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Dear Theone We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

4/10 Malo

Brian

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Non working hot tub, false advertising, pool not open past 10 pm as stated for adults from 10-midnight. Pool not open til 10 and check out at 11, no time for am pool use. Non-working microwave in room so supplied microwave as a solution had mouse terds under it in storage like room. Safety concerns as door to exterior could be entered by anyone without card! Money should be refunded or discount given! Breakfast not fully stocked, ice maker out of order as well as kurik machine, filthy vents in bathroom also.
Se hospedó 1 noche en enero de 2024
Respuesta de AmericInn, el 22 feb. 2024
Dear Brian We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again. Thank You

10/10 Excelente

Paige

Se hospedó 1 noche en febrero de 2024
Respuesta de AmericInn, el 20 mar. 2024
Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

4/10 Malo

Robin

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Parking lot needed plowed. Toilet needs cleaning. Shower had used bar of soap and hair inside.
Se hospedó 1 noche en enero de 2024
Respuesta de AmericInn, el 20 ene. 2024
Dear Robin,Thank you for letting us know. We have taken action and have talked with our staff. We hope that you choose to stay with us in future.Thank You

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient location to work. Only one morning were there eggs. We ended up staying 5 days. Staff very helpful. Being diabetic there were no other non carb options. No salt and pepper the day they had hard boiled eggs.
Se hospedó 1 noche en enero de 2024
Respuesta de AmericInn, el 17 ene. 2024
Dear CynthiaThank You for choosing to stay with the AmericInn Coralville. We hope to see you back in the future.Thank You

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de AmericInn, el 17 ene. 2024
Dear SharonThank you for staying with us. We hope to have you come back in futureThank you

10/10 Excelente

Robin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Near my job
Se hospedó 1 noche en enero de 2024
Respuesta de AmericInn, el 13 ene. 2024
Dear RobinThank you for staying with us. We hope to have you come back in futureThank you

10/10 Excelente

Gary

Se hospedó 1 noche en enero de 2024
Respuesta de AmericInn, el 10 ene. 2024
Dear Gary,Thank you for staying with us. We hope to have you come back in futureThank you

2/10 Terrible

Ahmet

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible! Whole building is under dust and stain. Nothing is cleaned properly. Avoid
Se hospedó 2 noches en enero de 2024
Respuesta de AmericInn, el 9 ene. 2024
Dear Ahmet,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again.Thank You

8/10 Bueno

Codi

Se hospedó 1 noche en enero de 2024
Respuesta de AmericInn, el 9 ene. 2024
Dear CodiThank you for staying with us. We hope to have you come back in futureThank you

2/10 Terrible

Sandra

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Filthy rooms, crumbling drywall, and damn cockroaches!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de AmericInn, el 30 dic. 2023
Dear SandraWe apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again.Thank You

6/10 Aceptable

April

Le gustó: Limpieza y condiciones de la propiedad
Will hold on to your damage deposit forever!
It's been 3 weeks and they STILL haven't refunded us our $100 deposit! Room was recently renovated, however, we had to move furniture around to plug the lamps, phone and tv in. The batteries were dead in the remote and the front desk girl seemed annoyed about bringing us some. My husband said that the bed was like sleeping on a box spring. The configuration of the bed to where the tv was, was very impractical as the tv is parallel to the bed. However, the room was clean and featured an arm chair and desk area.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Thanks for staying in AmericInn, we apologize for your inconvenience and for the deposit it's automatically credited to your account after checkout, kindly verify with your bank institution

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Won’t make this mistake twice
The people working there were perfectly pleasant. The room had been cleaned recently. That concludes the nice things I have to say about the AmericInn on Holiday Road. My room was in an obvious state of neglect. The room door was nearly impossible to open, the vanity light was flickering, the bathroom floor was discolored from water leakage and a spider crawled out from behind the towels. The cost-cutting measures contribute to a worse stay, and I have a hard time believing anybody who was involved in those decisions has spent any time in this hotel. The room was frigid when I arrived and took *hours* to come to temp. The bed pillows are small and flimsy. It’s another small thing, but the soap and shampoo packets are extremely difficult to open with wet hands. Not even little bottles, packets. When there are this many problems in one room it’s hard not to come to the conclusion that the hotel has given up on the visitor experience, and is just running on tricking unfamiliar saps like me. If that’s the case, well done. Hats off. I would strongly recommend that future visitors find a different place to stay, though. At least the other gross hotels are cheaper.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Guest, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

6/10 Aceptable

crystal

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick, el 24 dic. 2023
Dear CrystalThank you for staying with us. We hope to have you come back in futureThank you

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Gross Ass motel
This motel was gross
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Guest, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 Terrible

sandra

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The pillows smelled like old man body odor, and there was a Mouse in the room, the bed was hard as a rock, i will never stay with the company,
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Sandra, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 Terrible

Caroline, Detroit Lakes

Viaje en pareja
No le gustó: Limpieza y servicio y personal
I hate to be this person, but we had to leave after being in the room for approximately 10 minutes. We HURRIED up and got in our swimming suits to go sit in the hot tub and I noticed some balled up garbage on the counter of the bathroom and asked my hubby if it was his. It wasn’t (ew, left over from the last guest), so I started scooping it into the trash when I noticed a giant roach chilling next to it! My husband was like, “Well, I wasn’t gonna say anything but that’s the second one I saw” and we were literally in the room for less than 10 minutes. The front desk was friendly and offered a room on another floor but there’s no way. The ratio of bugs to minutes was too high to risk, had to leave. The manager never called and we did not receive a refund either.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Caroline, Thank you for choosing our AmericInn for your recent visit to AmericInn, Coralville. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay at AmericInn in Coralville regarding payment refund that already has been initiated. You deserve, and should rightfully expect, world-class service from AmericInn, including courteous and efficient handling of inquiries and consistent resolutions for them. Again, your feedback from your stay on 11.24-11.25 will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future. Sincerely,

2/10 Terrible

monica

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They double charged for the room. They did not provide clean towels and such without asking. They were rude. Told one set of visitors there wssnr a breakfast when there was. Horrible experience , never again.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Monica, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 Terrible

Lara

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was poorly kept. I had to check out within 15 mins of arrival because the room was so dirty. Hand towels had spots, the shower curtain was full of spots and stains, the corners of the room had build up on the floor and baseboards, the curtains were full of dust. Another room checked out just before me complaining of bugs. They informed me my refund had been processed however a week later and it still hasn’t. This hotel should not be offered on this platform.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Lara, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y servicio y personal
DO NOT STAY HERE - BAD SERVICE AND BUGS
Wouldn't let us check in at 2:00 because policy was 3:00 even though we didn't want to use the room, just wanted the key so we could go to a family activity that afternoon. They said we could check in at 2:00 if we paid $15. Note that there were no other guests waiting. They just wanted $15 to do the same thing at 2:00 that they would do at 3:00. We left without checking in, came back that evening and we were told that we had no reservation, even though they confirmed it at 2:00 and I showed them the Hotels.com confirmation email. As we were at the desk, a guest who had checked in ahead of us came back to the desk saying there were cockroaches in the room that they were given. At that point, we left and found another hotel.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Guest, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

8/10 Bueno

Bryan

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Ok place to stay for a night
room was ok, fridge didn't work. old bar of soap on top of the shower. Bed was ok and sheets were clean. Hotel had 1 ice machine and it didn't work. Most corners of the hallways were banged up and needed painted. Hot tub appears to have been eliminated. Breakfast was over by 0900 on Sunday morning.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Bryan, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

6/10 Aceptable

Krista

Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 24 dic. 2023
Dear KristaThank you for staying with us. We hope to have you come back in futureThank you

2/10 Terrible

Brian

No le gustó: Limpieza
Creepy crawlers
We didn’t actually end up staying here as we found multiple bugs crawling around on the bathroom floor.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Brian, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmerciInn for your lodging needs, and we hope to welcome you again in the future.

2/10 Terrible

Karen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was not clean. Had to put a $100 deposit on the room and they could not give us a receipt for our hotel stay or the deposit
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Karen, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmaericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 Terrible

Jakob

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel employee broke into our room unannounced.
It was horrible. From the moment we got there the service was sub par. One family was getting a refund when we arrived which was already a bad sign. We got into our room and there was a nasty substance stained on our comforter. We asked for a new one and ended up getting it. Only an hour or two later the front desk guy tried to barge into our room unannounced. Unlocked it and tried to enter with no warning. If we hadn’t had the deadbolt on he would have just walked right on in. This is an inexcusable mistake and made us very uncomfortable for the duration of our stay. No one we encountered spoke English well enough for a conversation which was frustrating given the problems we had and could not explain. I will never be returning to this hotel, and advise you tread with caution.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Jakob, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 24 dic. 2023
Dear Jeffrey,Thank you for staying with us. We hope to have you come back in futureThank you

2/10 Terrible

Luis

No le gustó: Limpieza, servicios, condiciones de la propiedad
There were cockroaches in the rooms. Switched rooms 2 more times and all had bugs in them. Left and stayed elsewhere.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Nick, el 22 dic. 2023
Dear Lusi, Thank you for contacting AmericInn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of AmericInn for your lodging needs, and we hope to welcome you again in the future.

2/10 Terrible

David

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Nick, el 24 dic. 2023
Dear David,Thank you for staying with us. We hope to have you come back in futureThank you

4/10 Malo

Russell, Sioux City

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is clear that they have a lot of work to do on this hotel. The room was rather shabby looking and the fridge had mold in it. Even the TV reception was sub par. The price was good, the breakfast okay, and I felt safe the whole time. But I don't think that I'll be staying there again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 24 dic. 2023
Dear Russell,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again.Thank You

2/10 Terrible

Megan

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property, furnishings, decor is old and in a state of disrepair. Chairs in the lobby are disheveled, same in our room. Carpet needs racking down. Wood structure holding the mini fridge was broken like it had been chewed by an animal with wood shards on the floor, indicating they weren’t vacuuming. Staff knew about it but made no attempt to clean it up. The bed springs were loud and uncomfortable. Pillows were too small for the bed, lumpy and old. Wall corners had pain chipped. Tub and caulking needed a good scrub. One bar of soap and shampoo and nothing else. Coffee maker but there were no cups or coffee. Very overpriced for an uncomfortable stay. We will not stay here again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Nick, el 25 dic. 2023
Dear Megan,We apologize for any inconvenience. We hope to better ourselves and hope that you choose to stay with us again.Thank You

2/10 Terrible

ashley

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was not up to part also the room. The bed was very uncomfortable and hard. The room had a funny smell to it. The tub was nasty and stained. The light in the bathroom had a shortage. It was just a waist of money. My family and I left the next day and refused to stay the rest of the stay. The guy staff stated that the manager would handle the refund the next day he was helpful. Got up the next morning to check out another staff member stated that the manager wouldn’t get in until after 5pm. We called back to see if the manager was in, a guy staff stated she wasn’t going to be in and I asked about the refund. He stated to I wouldn’t get full refund back because it was passed 48 hours and it wasn’t. The guy staff was unprofessional and was not helpful. I asked for the manager number because he wasn’t helpful and wasn’t making sense. I asked to be transferred to leave a voicemail and she never reached back out. Please be aware and don’t book at this hotel.
Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

Brenda

No le gustó: Limpieza, servicios, condiciones de la propiedad
This hotel would rank as one of the worst I’ve ever stayed in due to the poor condition of the hotel and lack of cleanliness everywhere. My room was filthy. Corporate needs to do a surprise visit to see for themselves just how bad it is.
Se hospedó 2 noches en noviembre de 2023