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Reviews of SureStay Plus Hotel by Best Western Coralville Iowa City

2.5 out of 5
SureStay Plus Hotel by Best Western Coralville Iowa City
200 6th Street, Coralville, IA

Reviews

8.4

Very Good

Rating 10 - Excellent. 466 out of 1002 reviews" "
Rating 8 - Good. 319 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was pleasant.
Stayed 1 night in Apr 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good, location wasn't the best as it is surrounded by apartments. I had a dog and they put us on the first floor close to an exit door so it was easy to take the dog out. Breakfast was decent, however, my husband had some mold on a piece of bread. Otherwise for the money it was good. Bed and pillows were comfortable.
Stayed 1 night in Apr 2024
Response from Liz on Apr 15, 2024
Thank you for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Erica

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. The hotel seemed full but was quiet. There were multiple sports teams eating at the same time and the breakfast attendant did an excellent job keeping food stocked and the area clean with a constant stream of people.
Stayed 1 night in Apr 2024
Response from Liz on Apr 15, 2024
Thank you for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Schilana

Traveled with family and small children
Liked: Cleanliness, staff & service
Nice location and the hotel itself is nice especially for price. Fridge wouldn’t get cold. But staff attempted to replace it. No complaints
Stayed 1 night in Apr 2024
Response from Liz on Apr 14, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel that was close to all the nearby attractions!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 13, 2024
Thank you for taking the time to give us some feedback! We appreciate this very much.

8/10 Good

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 4, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

6/10 Okay

Eve

Liked: Staff & service
Disliked: Cleanliness
Tables were never cleaned off between uses at breakfast. Neither were there cleaning supplies around to do it yourself. But the second the ending time for breakfast came around, the food was removed.
Stayed 2 nights in Mar 2024
Response from Liz on Mar 30, 2024
Thank you for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Erica

Stayed 2 nights in Mar 2024

8/10 Good

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Liz on Mar 21, 2024
Thank you for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Nanci

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Liz on Mar 16, 2024
Thank you for taking the time in giving us some feedback. We appreciate this very much.

6/10 Okay

Vanessa

Stayed 1 night in Mar 2024
Response from Liz on Mar 14, 2024
Thank you for taking the time in giving us some feedback.We appreciate this very much.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and welcoming. Easy, quick check in.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Thank you for taking the time to give us some feedback! We appreciate this very much!

10/10 Excellent

Jodi

Stayed 1 night in Mar 2024
Response from Liz on Mar 29, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
close to the highway but quiiet
Stayed 1 night in Mar 2024
Response from Liz on Mar 5, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

8/10 Good

Heidi Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel has done a partial job of remodeling. The lobby, breakfast area and pool were nice and updated. Our room was clean. The grout in the bathroom floor was very dirty looking. Some of the remodeling wasn't complete.
Stayed 2 nights in Mar 2024
Response from Liz on Mar 5, 2024
Thank you for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

6/10 Okay

Jody

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When booking the room there was an option for special requests where I asked for a room on the first floor close to the lobby if available and also if they had a wheelchair. I got a response within a day stating they would be happy to accommodate that and that they did have a w/c for use. The room we stayed in was older, but very clean, and the beds were insanely comfortable with great pillows! The staff was very friendly and available whenever we needed assistance. This hotel is very easy to get to from UIHC and is close to several restaurants. It is located directly behind a Casey's as well which is very convenient. I will definitely stay here again if I need a hotel in this area.
Stayed 1 night in Feb 2024
Response from Liz on Feb 22, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Holli

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful staff
Stayed 1 night in Feb 2024
Response from Liz on Feb 19, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick, staff was friendly, hotel is clean
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 16, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

jodi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great, the value was awesome!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 15, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much!

10/10 Excellent

Ashlee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, good breakfast, fairly well updated, and very friendly staff. My only issue was the parking spaces are very small and hard for bigger vehicles, like trucks and suvs, to get into. Other than that excellent. I will for sure stay there again
Stayed 2 nights in Jan 2024
Response from Liz on Feb 4, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

jan

Stayed 1 night in Jan 2024
Response from Liz on Mar 21, 2024
Thank you for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Sherrie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean, beds were comfortable, everything worked in the room as they should, smelled so nice, heater was quiet. Very comfortable stay.
Stayed 1 night in Jan 2024
Response from Liz on Feb 2, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this.

10/10 Excellent

Kathryn A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jan 2024
Response from Liz on Feb 2, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much,

10/10 Excellent

Brenda

Business traveler, Traveled with partner
It fit our needs
Stayed 1 night in Jan 2024
Response from Liz on Jan 30, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the $$
Stayed 1 night in Jan 2024
Response from Liz on Jan 29, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The .male staff that helped me with my reservation was patient and very helpful. I had requested 2 adjoining rooms which he made happen. The pool was clean. The lobby was clean and welcoming. The only negative i had was the bed sqeaked and was too soft, but was very clean with plenty of pillows. I would stay again.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 24, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Tiziana Gorgan and Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 24, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The chair in my room had a stain of some sort on it
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 24, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Tiziana Gorgan and Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people at the front desk, good breakfast, clean.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 18, 2024
Thank you very much for taking the time to give us some feedback! We appreciate this very much.

10/10 Excellent

DIANA, ROME

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The breakfast was great.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 18, 2024
Thank you very much for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 18, 2024
Thank you very much for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 18, 2024
Thank you very much for taking the time to give us some feedback. We appreciate this very much.

8/10 Good

Karrie

Business traveler
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 12, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much!

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Liz on Jan 29, 2024
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

8/10 Good

Sean

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

6/10 Okay

lakesha

Traveled with family and small children, Traveled with family
Liked: Staff & service
Housekeeping needs to do a better job,when we opened the door to our room,wasn't a pleasant smell, had to spray some air freshener, i liked the bed,can use some updated roll carts
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 10, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Kim

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location to find. A few things could have been a little cleaner on bathroom floor and bathroom walls. Breakfast was good and the staff very friendly
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 10, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

2/10 Terrible

Eymy

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 1, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Monica J

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 24, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

MARK, SAN ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New paint smell, hard beds, small bathroom. Clean, friendly people, and good breakfast.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 1, 2024
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in an hour early without question. Parked in front of the door. Easy driving access to U. Iowa facilities I needed. Great Saturday morning breakfast!!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 28, 2023
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Hotel Management on Dec 28, 2023
Thank you for taking the time to give us some feedback. We appreciate this very much.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Booked a couple rooms for my family of 6. The staff was very helpful and were able to provide adjoining rooms without any problems. Rooms were clean and ready early. Breakfast was better than usual hotels in this price range.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 21, 2023
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not too impressed with Best Western
Room needed to be deep cleaned. Armchair was dirty and needed replaced. Shower head was pulling out of the wall. Floor lamp was wobbly falling apart and shade was stained and dirty . No blackout curtain for window , just soiled, wrinkled sheer curtain, so building and streetlights lit up the room all night, making it impossible to sleep. Bed was uncomfortable and sunk down in the middle . The refrigerator had not been cleaned out as there was a bottle of vodka from previous guest. Receptionist was pleasant and friendly. Had to take elevator to 3rd floor to get ice . Breakfast was ok and eating area was clean.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you very much for taking the time in giving us some feedback. We appreciate this very much.