Overall okay. Would stay at again.
Posted Sep 5, 2016 on Hotels
Hotel had been updated a bit recently. Was okay overall. Not the 3.9 or 4.0 out of 5.0 that other reviews had, but the price is much lower than what a legit 4.0 should be, so a bit skewed with ratings. Check-in to the room (at 0030 in the morning) took 15 minutes because the system was slow/inop, and he eventually checked me in by paper. The bill under the door at 5am for the pet fee of $15 (room fee via a separate receipt because of separate hotel-booking website) and it depicted someone else's credit card type and number though my name was correct at the top. This was a mistake I had not seen before--especially funny because the lady behind the desk was requesting a good review online, which is typically earned when more accurate service is provided. I would stay there again because the price is cheap and the staff was friendly, though a bit clumsy.
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you for taking the time to send us this review. We appreciate your comments and can only help us to improve our service to our hotels guests. Should your travel plans bring you back here to Cedar Rapids, we hope that you will stay with us again.