Room not ready
Posted Jul 17, 2016 on Orbitz
Arrived at 3pm check-in time. Needed to be at a wedding in downtown Iowa City at 4:30pm. Upon arrival, found several groups waiting in the lobby area for their rooms to be readied. I was told room not ready, have a seat. I explained that we - 3 people - had to freshen up & change for the wedding. The male staff member could not tell me when the room would be ready. So I explained to him that I would remain in line until the room was ready. He became very agitated, threw a pencil on the desk & left the area. About 10 minutes later the desk phone rang & the female staff member answered, a conversation was held & upon its conclusion, I was checked-in. I don't know what prevented rooms from not being ready at 3 in the afternoon. I don't like to have to be so insistent that I get what I paid for, but it was obvious that sitting & waiting would not have got a room in time to arrive at the wedding on time. It's a shame that experience has soured me on this location - everything else was great - price, clean & comfortable room, quiet, parking lot lighting, bathroom / shower, breakfast & the contact I had with the rest of the staff was super.