We were in town for a college bb game. We asked about the shuttle service taking us to the stadium & picking us up after the game. We were told they would take us there but the service ended at 8:30 so we would have to get a taxe to bring us back to the hotel. So instead our grandson took us & picked us up. While we were waiting for him to make his way back to the stadium thru all that traffic in the parking lots, the shuttle from Hartland Inn comes & picks up people to return to the hotel. We were very upset that they lied to us about this. Our grandson would not have had to go out in the cold & battled all that traffic if they would have been honest about picking us up. We asked them about it when we got back & they had some lame excuse about lying. Not a good policy to lie & especially when you get caught in it.
Comment from Hotel Management
Jan 16, 2017 by Debbie Bullion, Hotel Management
Thank you the feedback. Our shuttle service does end at 8:30pm. (So, we weren't fibbing) However, if there is traffic or other situations, we may run over the 8:30pm time frame. But, our posted shuttle hours are 6:50am until 8:30pm , Monday through Friday. I am sorry, but we just cannot promise rides beyond those hours. We would not want to have guests expecting rides and waiting somewhere in the dark and cold. I am very sorry and have no idea why the shuttle was running past the scheduled time...I am a bit curious about that too!!
Thank you again for your very honesty feedback, I appreciate it.