Remodeled, but not smoke free
Posted Oct 24, 2016
Remodeled, but not smoke free! While they have remodeled this hotel, the smoke free rooms are not smoke-free. The smell has not been removed. Also, they promote that they have HBO. It was not working. You could only see HBO but not hear it. The breakfast is what is to be expected. The rooms are clean. But if they could just remove the smell that would help. Also there is no elevator, something I was surprised to find out, being that most facilities have to have an elevator.
Comment from Hotel Management
Oct 26, 2016 by Front Desk Supervisor, Hotel Management
Thank you for taking the time to comment regarding your experience.
Your feedback is critical in our desire to exceed all expectations.
You mentioned something about the "smoke smell" of the room. We were unaware there was a concern in this area. If given the opportunity to correct a concern, we ensure we do so. We apologize for any inconvenience.
We hope to have the opportunity to serve you again, while in the Cedar Rapids area.