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Reviews of Wasserbahn Waterpark Smock Hotel & Resort

3 out of 5
Wasserbahn Waterpark Smock Hotel & Resort
2211 U Avenue, Williamsburg, IA

Reviews

6.8
Rating 10 - Excellent. 159 out of 819 reviews" "
Rating 8 - Good. 250 out of 819 reviews" "
Rating 6 - Okay. 194 out of 819 reviews" "
Rating 4 - Poor. 131 out of 819 reviews" "
Rating 2 - Terrible. 85 out of 819 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Hannah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
up and closed
Stayed 2 nights in Mar 2022

2/10 Terrible

Diane

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We booked for a Saturday stay. The water was freezing, fuzz and hair were floating in the hot tub. They double booked our room so we had to wait for another one. The heater in our room didn’t work right and when I went to take a shower there was hair on the wall in the shower. Needles to say we won’t be back
Stayed 1 night in Jan 2022
Response from Staff on Jan 17, 2022
Did you bring up any of your concern with the front desk or management so they could address the issues?

6/10 Okay

Vanessa

Traveled with family
Stayed 1 night in Dec 2021
Response from Stephanie on Jan 5, 2022
Thank you for taking the time to leave us your rating. Your insight on your stay is very important to us. We hope to see you again in the future.

2/10 Terrible

Beatriz

Stayed 1 night in Dec 2021

10/10 Excellent

Amanda

Stayed 1 night in Dec 2021
Response from Stephanie on Dec 27, 2021
thank you for taking the time to leave us your rating. We are thrilled that you enjoyed your stay with us. We hope to serve you again in the future.

8/10 Good

Louis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Stephanie on Dec 13, 2021
Thank you for taking the time to leave us your rating. We are happy to see that you enjoyed your stay with us. We hope to serve you again in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
…
The hot tub was not working, again, upon our 2nd family trip/stay. We had no in-hotel access to ice or amenities, without going outdoors, and entering back into the main portion of the hotel. And there was no in-room telephone, with which to contact the main desk, or anyone at all.
Stayed 1 night in Dec 2021
Response from Stephanie on Dec 6, 2021
Thank you for taking the time to leave us your feedback, your insight on your stay with us is very important. We are sorry to see that your stay was not 100% satisfactory. I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

6/10 Okay

Lee

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Waterpark was great for grandkids. Things were not kept well-stocked
Stayed 1 night in Nov 2021
Response from Stephanie on Nov 27, 2021
Thank you for your feed back, I have sent your concerns to the proper department to be addressed. We hope we are able to serve you better in the future.

8/10 Good

Kayla

Stayed 1 night in Nov 2021

4/10 Poor

rebecca

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So not worth the money I paid. Dark, dingy, poor lighting in and out. I almost thought the hotel was closed
Stayed 1 night in Nov 2021
Response from Hotel Staff on Nov 15, 2021
Sorry that you felt that way I have sent a message to get some more information to fix these things. I know that with the remodel our goal has been to brighten up the place instead of having the dark colors.

4/10 Poor

Steve

Business traveler, Traveled with family
Disliked: Property conditions & facilities, room comfort
No internet and rundown
Stayed 1 night in Nov 2021
Response from Hotel Staff on Nov 9, 2021
Sorry you feel that way, although we do have internet but with us being out in the middle of nowhere and a full house sometimes it's hard to get on. On the other hand that is why we offer a waterpark, game room, movie room, and live bands all included in your stay. The run down part we are in the middle of remodeling since it is under new ownership please bare with us.

6/10 Okay

Cameron

Traveled with group
Disliked: Property conditions & facilities
Price was reasonable however the property is in poor condition. They are under a remodel however it appears that has been going on for a long time with little progress. The continental breakfast food is a bar, with everything else to purchase only. At one time this place had to be awesome, just not kept up as quickly as it went downhill. Also very limited staff so if you need anything plan on just going to the front desk.
Stayed 1 night in Nov 2021
Response from Staff on Nov 7, 2021
Thank you for staying with us. We are under new ownership and yes remodeling. Everyone that is in a business world understands the supply shortage and employee shortage these days.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021
Response from General Manager on Oct 23, 2021
I’m sorry you had a poor experience I wish we knew more so we could help and know how to make things better .

6/10 Okay

Sandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Will never stay at this property again.
The water park was wonderful however the condition of the hotel was horrendous. Trash everywhere, mattresses in the hallway, dead flies on the window sill, door key pad to building was not working so it was not secure. I understand covid changed type of breakfast served however there was no cream for coffee. For the conditions, $160 was way overpriced, more like a $29 property.
Stayed 1 night in Oct 2021
Response from Steph G. on Oct 19, 2021
Thank you for taking the time to leave us your feedback, your insight on your stay is very important to us. We are sorry to hear that your stay was not satisfactory. Please know that we are currently undergoing renovations, which is why you seen the mattress in the hallway, housekeeping was in the process of cleaning the remodeled room. I have sent your other concerns to the proper departments to be addressed. We do sincerely apologize for the issues you encountered during your stay and hope we will get the chance to better serve you in the future.

6/10 Okay

Mellony

Traveled with family
Liked: Cleanliness
The breakfast was a joke….
Stayed 2 nights in Oct 2021
Response from Staff on Oct 19, 2021
Sorry for the inconvenience there has been a shortage everywhere and we are doing our best to accommodate.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
kinda dissapointed
Actual Room was clean and decent. Free breakfast was a few choices of granola bars/packaged pastries/yogurt supposed to be in fridge, but out all three days/ fruit cups, but no spoons, no napkins (even when asked) Lobby restrooms were obviously not cleaned the three days we were there. Not sure how long they have been under the new management, but I was hoping things would have improved as we go the colonies every year at this time. They seemed to be short staffed.
Stayed 3 nights in Oct 2021
Response from Stephanie G on Oct 6, 2021
Thank you for taking the time to leave us your feedback. We are sorry to see that you didn't enjoy your stay with us. We have sent your concerns to the proper department to be addressed. We do hope we will get the chance to better serve you in the future.

4/10 Poor

David

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thanks !
Stayed 1 night in Sep 2021
Response from Stephanie G on Oct 6, 2021
Thank you for taking the time to leave us your feedback. We are sorry to see that you didn't enjoy your stay with us. We do hope we will get the chance to better serve you in the future.

2/10 Terrible

ashley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property is poorly maintained. Shower not clean. Musty dingy smell everywhere
Stayed 2 nights in Sep 2021
Response from Stephanie G on Oct 6, 2021
Thank you for taking your time to leave us your feedback, your insight on your stay is very important to us. I would like to express my sincerest apologize that you felt the hotel was not cleaned, I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

6/10 Okay

Carolann

It was okay. Pool and hot tub was nice. Hotel staff were decent. Breakfast was bland and i get covids going on but it could have been better. Game room amny games were busted and our room had no microwave.
Stayed 1 night in Sep 2021
Response from Stephanie G on Oct 6, 2021
Thank you for taking your time to leave us your feedback your insight on your stay is very important to us. We appreciate you sharing your concerns with us, we have sent them to the proper departments to be addressed. We do hope we can better serve you in the future.

2/10 Terrible

lillyanna

Stayed 1 night in Aug 2021

10/10 Excellent

Lonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Stephanie G. on Oct 6, 2021
Thank you for taking the time to leave us your rating. We are happy to see that you enjoyed your stay with us. We hope to see you again in the future.

6/10 Okay

Philip

Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Lara

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for 150.00
There is no elevator and majority of the building looks in poor repair, I'm not sure if this was in the middle of a remodel? Half of the outlets in the room didn't work but apparently they are run by a light switch which would've been more helpful at check-in rather than check-out. The "waterpark" was about half the size pictured and the 2 waterslides weren't monitored by lifeguards, just a TV. Hot tub was nice but overall we've stayed in significantly nicer for less/same cost. Stayed for a girls night out but I wouldn't come back with my kids.
Stayed 1 night in Jul 2021
Response from Front desk on Aug 9, 2021
Thank you for leaving us your feedback, your insight on your stay is very important to us. I am sorry to hear that your stay was not satisfactory. Please know I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

2/10 Terrible

carla

Disliked: Staff & service, property conditions & facilities, room comfort
Not at all as the website said
Staff wasnt friendly. No restraunt or room service. Bar only open 3 days. Breakfast was a joke. Building clearly in need if repair. It was not worth the amount i paid. Will never stay there again
Stayed 5 nights in Jul 2021
Response from Front Desk on Aug 9, 2021
Thank you for leaving us your feedback, your insight on your stay is very important to us. I am sorry to hear that your stay was not satisfactory. Please know I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jul 2021
Response from Stephanie G on Aug 9, 2021
Thank you for your rating, we hope to serve you again in the future

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
The workers were friendly, however when checked in, was checked in to a room that someone was still in and moved to a room where air conditioning was not working properly, when noticed the air wasn't cooling correctly, called the front desk and was just told. Sorry, asked for a fan, was told sorry there aren't any...was outside to cool off at 3am..my children and I went for a relaxing getaway and couldn't sleep from the room being so hot!
Stayed 1 night in Jul 2021
Response from front desk on Aug 9, 2021
Thank you for leaving us your feedback, your insight on your stay is very important to us. I am sorry to hear that your stay was not satisfactory. Please know I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

6/10 Okay

Jordan

Traveled with family
Disliked: Cleanliness
Room was nothing great hotel overall was pretty dirty but the kids had fun playing in the pool.
Stayed 1 night in Jul 2021
Response from Front Desk on Aug 9, 2021
Thank you for leaving us your feedback, your insight on your stay is very important to us. I am sorry to hear that your stay was not satisfactory. Please know I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Disappointed
I booked this as a family trip for my little kids because of the water park. Checked in right at 3:00 p.m. only to find out the water park closed 30 minutes before that and was going to be down for days. The hotel was not worth the money as the rooms were dingy and the beds were uncomfortable.
Stayed 1 night in Jul 2021
Response from Stephanie on Jul 23, 2021
We're sincerely sorry to hear that you are unhappy with your stay with us. Please know I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Property conditions & facilities
The pool area was okay but could have been cleaner. The Wi-Fi did not work and if you advertise free Wi-Fi it would be a good idea to have it. The play ground equipment was in very bad repair to the point of dangerous.
Stayed 1 night in Jul 2021
Response from Stephanie on Jul 23, 2021
We're sincerely sorry to hear that you are unhappy with your stay with us. Please know I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Building was falling apart. Do not recommend
Stayed 1 night in Jul 2021
Response from Stephanie on Jul 23, 2021
We're sincerely sorry to hear that you are unhappy with your stay with us. Please know I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was terrible. No working TV, internet did not work, light out in bathroom and bathroom on general was terrible. Asked for late check out and night manager said that was ok. Cleaning staff started at 10 am to get us out. They came back 4 times before noon. Worst hotel that I have ever been in. Will never stay there again.
Stayed 1 night in Jul 2021
Response from Stephanie on Jul 23, 2021
We're sincerely sorry to hear that you are unhappy with your stay with us. Please know I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was extremely excited to return to this property as I have been coming here since I was a child. The last time I stayed, prior to this trip, was 2015. I could not be more shocked by what I found. To begin with, there is no on site restaurant as stated on the website. There used to be a fantastic restaurant serving all three meals. Now there is a bar, gambling machines, and a pool table. When I asked the bar tender (the most helpful and kind staff member we encountered by FAR during our stay) she shared with us the restaurant was closed. The website only mentions "there will be a limited number of first floor rooms available to reserve due to property renovations". Next, I attempted numerous times to connect to the WiFi. The front desk attendant working at the time, approximately 3:00-4:00 on Wednesday,7/7/2021, could not have been less helpful. I was told that the general manager, Stephanie Stevenson, was in a corporate meeting and "under no circumstances could she be disturbed per Ramada Corporate policy". When I emailed Ms. Stevenson, she replied promptly, however she stated that "I know sometimes different devices will not connect to it (i.e. WiFi). We have no idea why this is but we have been working hard to find out. However we do offer a computer up front". Finally, guests were being allowed to have children swimming in the pool in their underwear until I brought it to the lifeguards attention. These were incredibly disappointing accommodations to say the least.
Stayed 2 nights in Jul 2021

6/10 Okay

Heather

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021
Response from Front desk Agent on Jul 7, 2021
Thank you for taking the time to leave your rating. Here at Ramada we value your insight. We are sorry to hear your stay was less then 100% satisfactory. We hope to get the chance to serve you better in the future.

6/10 Okay

Brad

Stayed 1 night in Jun 2021
Response from Stephanie G. on Jul 5, 2021
Thank you for taking the time to leave us your rating, your insight is very important to us. We are happy to see you enjoyed your stay with us. We do hope we will get the chance to serve you again in the future.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from Stephanie G. on Jul 10, 2021
thank you for taking the time to leave us your rating, your insight on your stay is very important to us.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Stephanie G. on Jun 24, 2021
Thank you for taking the time to leave us your rating. Your insight on your stay is very important to us here at Ramada Wasserbahn Waterpark. We are thrilled to see that you enjoyed your stay with us. We do hope to see you again in the future.

8/10 Good

Verified traveler

Stayed 1 night in Jun 2021
Response from Stephanie G on Jul 1, 2021
thank you for taking the time to leave us your rating, your insight is very important to us. We hope we will get the chance to better serve you in the future.

2/10 Terrible

Julie

Traveled with family
Disliked: Property conditions & facilities, room comfort
Skip!
There was an all out fight outside our window at 3 AM. The phone to call down to the lobby did not work. The wifi did not work. Very dated decor. Would not recommend staying here
Stayed 1 night in Jun 2021
Response from Steph on Jun 19, 2021
Thank you for taking the time to leave us your feedback, your insight on your stay is very important to us. Please know that we have sent all your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

6/10 Okay

Amy

Traveled with family
Liked: Staff & service, room comfort
Just okay
I realize renovations are being done, but I think that the room prices should god down until they are completed. I feel like my room I stayed in was one of the renovated ones, but feel like it wasn’t done well. A liner on the tub was placed over the old one. While in the shower it felt and sounded like I was on a waterbed. No fan in the bathroom. A new fridge is needed. The potential is there with this resort, but not in its current state.
Stayed 1 night in Jun 2021
Response from Steph on Jun 19, 2021
Thank you for your feedback, your insight on your stay is very important to us. Please know I have sent all your concerns to the proper departments to be addressed.

6/10 Okay

Lindsy

Stayed 1 night in Jun 2021
Response from Steph on Jun 19, 2021
Thank you for taking the time to leave us your rating

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Amenities
I liked the offer of a movie, water park and mini golf(at an extra charge). Unfortunately the lifeguards aren't trained to watch all areas of the water park as they need to be. We had an injury and no life guard around. The continental breakfast had curdled coffee creamer and they ran out of coffee and creamer at 8 am. Continental breakfast was cereal, milk was an extra cost! Dried biscuits and donuts, curdled coffee creamer. I was the last one to get coffee and creamer and couldn't drink the coffee because the creamer was curdled.
Stayed 1 night in Jun 2021
Response from Steph on Jun 19, 2021
Thank you for taking the time to leave us your feedback, We only charge for the waterpark and mini golf if you are not a hotel guest. If you are staying at the hotel all amidites are included in your stay with us. Please know that we have sent all of your concerns to the proper departments to be addressed, we do hope we will get the chance to better serve you in the future.

6/10 Okay

Seth

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
An alright stay, but less than expected for cost.
Overall the facility service was good and employees friendly. The facility condition and amenities were quite disappointing compared to what was expected. The facility, both inside and outside, was quite run down and in need of maintenance and repair. The room had multiple deficiencies and seemed in a state of disrepair. Even simple things like a mirror hanging on the wall mounted on crooked were apparent. The water park area was decent but again in disrepair and showing lack of maintenance with areas appearing dated, rusted, or ceiling areas falling apart. The kid pool area was extremely cold for water temperature and we had to take our infant (a little over 1.5 years) out as he was extremely cold. The adult pool area was much warmer. The kids still enjoyed the kid pool. There was a lack of staffing and no attendant at the top of the slide area monitoring or regulating downslide activity. The mini-golf area was poorly maintained and not well kept. The restaurant was closed and other surrounding restaurants were closed. The bar offered limited seating and food options. To find food and dining options, one must drive 15 minutes or so to Williamsburg. The room size was excellent and certainly not anything to complain about. I overall rate the experience as alright due to the generous room size, despite the conditions and disrepair inside and outside the hotel. Overall, I feel the cost was a bit much than what was offered and only justified by the room size itself.
Stayed 2 nights in Jun 2021
Response from Steph on Jun 19, 2021
Thank you for taking the time to leave us your feedback, your insight on your stay is very important to us. We are currently under renovations at our facility and are working hard to get this done in a timely manner. I would like to apologize that you were not informed about the food options here. We do have two restaurants on site, and grub hub and door dash do deliver to our facility. Please know that we have sent all of your concerns to the proper departments to be addressed and hope we will get the chance to better serve you in the future.

2/10 Terrible

Jon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very outdated
Very outdated. Nothing works!
Stayed 1 night in Jun 2021
Response from steph on Jun 19, 2021
Thank you for your rating. We are sorry to see that you didn't enjoy your stay with us. We are currently working hard at renovating the facility, and hope we will get the chance to better serve you in the future.

4/10 Poor

Verified traveler

Stayed 1 night in May 2021
Response from Steph on Jun 19, 2021
Thank you for your rating. We are sorry to see that you didn't enjoy your stay with us. We are currently working hard at renovating the facility, and hope we will get the chance to better serve you in the future.

6/10 Okay

Monica

Stayed 2 nights in May 2021
Response from Guest Services on Jun 3, 2021
Thank you for taking the time to leave us your rating. Your insight on your stay is very important to us. We are happy to see that you enjoyed your stay with us. We do hope to serve you again in the future.

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Memories good, service awful
My daughter absolutely loved the water park which made the entire trip worth it. However the service was absolutely horrendous. We waited fifteen minutes at the front desk trying to check out before just leaving the cards and a note. Hotel cleanliness was passable at best. Overall, only worth it because of seeing my daughter so happy in the water.
Stayed 1 night in May 2021
Response from Guest Services on Jun 3, 2021
Thank you for your feedback, your insight on your stay was every important to us. I am sorry to hear that you had to wait so long to get checked out. Please know I have sent your concerns to the proper departments to be addressed. We do hope we will get the chance to better serve you in the future.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful in every way
Stayed 1 night in May 2021
Response from Front Desk on May 30, 2021
Thank you for taking the time to leave us your feedback. We are sorry to hear your stay was not satisfactory

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Stephanie G on May 25, 2021
Thank you for taking the time to leave us your rating. We apologize that your stay was not 100% satisfactory. We do hope we will get the chance to better serve you in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was as expected.
Stayed 1 night in May 2021
Response from Front Desk on May 30, 2021
Thank you for your feedback