Posted Sep 12, 2016 on Hotels
I would say our stay was just ok. I guess for the amound of money we spent, I would expect a little more. We checked in and had to wait for a little bit because nobody was at the desk, when the person came up front, wasnt sure if that person was an employee or what (no identification), but clearly was coming back from some break or something, kind of startled her that we were there. The place looks tired, the computer in the business center was broken (sign on the monitor), and the place is dirty. Mildew in the corners of the shower, when I used the hot tub, there was what appeared to be a dirty diaper that had disintegrated by the hot tub and the trash on the floor. There was a dirty shirt in our hotel room on the office chair. The only way that shirt was there is the cleaning staff didnt bother to move the chair while vacuuming. When we checked in, our hotel door was unlocked and open, kinda shady.
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Thank you for your comments regarding your recent stay. I am very sorry for your negative experience. It is certainly our goal to provide a clean stay and exceptional service so I am very disappointed to hear that we did not meet those expectations. Your comments will be discussed with my staff to ensure these deficiencies are taken care of. We hope that you will allow us another chance to impress you, when your travels bring you to the area.