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Reviews of Extended Stay America Suites Denver Tech Ctr S Greenwood Vil

2.5 out of 5
Extended Stay America Suites Denver Tech Ctr S Greenwood Vil
9253 E Costilla Ave, Greenwood Village, CO

Reviews

6.2
Rating 10 - Excellent. 140 out of 587 reviews" "
Rating 8 - Good. 128 out of 587 reviews" "
Rating 6 - Okay. 87 out of 587 reviews" "
Rating 4 - Poor. 81 out of 587 reviews" "
Rating 2 - Terrible. 151 out of 587 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the light rail station for those w/o a car. The room was clean the front desk was very nice and accommodating
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Even though we made the reservation four months ago, I got a call the morning of our stay saying they “might have to move us to another property” because they “didn’t have enough housekeepers.” Then when we checked in a little bit late because our flight was delayed, there was one staff member there. This person was unable to do anything because the computer “nighttime audit“ was going on. We stood at the desk for 20 minutes waiting for some automated computer function to finish up, unable to check in after our 12 hour travel day… unable to check in for a reservation that we made AGES AGO. The mattress on the fold out couch was absolutely horrifically disgusting… It should be condemned. The same was true in the other two rooms we reserved. Ew. The only reason I didn’t rate it as “terrible“ is because the individual who finally did check us in was incredibly friendly and tried to be accommodating, and the regular non sofa beds were decently comfortable. And the price was right.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Dear Jennifer, Thank you for sharing your experience with us. While we are pleased that our staff member provided friendly service, we sincerely apologize for the challenges you encountered with the check-in delay and the condition of the fold-out couch mattresses. This does not align with the high standard of service we aim to provide our valued guests. Your feedback is invaluable, and we will address these issues with appropriate individuals to prevent recurrence. Corrective measures will be undertaken for future seamless stays. Your understanding is appreciated, and we hope to exceed your expectations in the future.Sincerely,Hotel Management

10/10 Excellent

Leith

Liked: Cleanliness, staff & service, property conditions & facilities
Ted was very helpful

4/10 Poor

Sajid

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No Maintainence
Stayed 16 nights in Dec 2023
Response from Hotel Management on Jan 10, 2024
Dear Sajid, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

10/10 Excellent

michelle

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Its cheap and worth the money
It was 54 bucks a night.. need i say more...bed was clean..towels were there..lights worked..awesome for 54 bucks
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 22, 2023
Dear Michelle, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

10/10 Excellent

Alisha

Stayed 7 nights in Dec 2023

8/10 Good

Vanessa

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Worse stay ever....
The manager was very aggressive to point out his important it is to give my stay a good rating to keep his job. He even tried to grab my phone so he can rate it himself. TV was broken and was not replaced as promised by that same manager. Towels were dirty.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 19, 2023
Dear Guest, Thank you for your recent stay at our hotel. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa

Liked: Amenities, property conditions & facilities
Went home
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Dustin

Traveled with pets
Liked: Cleanliness, amenities
Great stay for the price
Response from Hotel Management on Dec 14, 2023
Dear Dustin, Thank you for the excellent review of your recent stay at Extended Stay America. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

6/10 Okay

Vanessa

Stayed 1 night in Dec 2023

10/10 Excellent

Turner

Stayed 4 nights in Dec 2023

10/10 Excellent

Melissa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!!!
Our stay was such a pleasure. We were both very comfortable in a nice, large, clean, and modern room. Grab and go breakfast was a bonus each day and front desk staff was responsive and professional!!
Stayed 1 night in Dec 2023

6/10 Okay

Albert

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Coral

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Denver Hotel Experience
It was a great deal. Staff was friendly. Clean and comfortable.
Stayed 7 nights in Nov 2023
Response from Hotel Management on Nov 9, 2023
Dear Robert, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Run away
Dirty hotel, breakfast sucks, it smells like a old bar , homeless ppl sitting in the lobby. Very stingy with towels .
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 1, 2023
Dear Guest, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

10/10 Excellent

sareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Ali sajad

Stayed 1 night in Oct 2023

6/10 Okay

sheila

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Thomas W

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do yourself a favor and pay the extra $10-20 a night and stay somewhere else. We booked a room for 5 people. Told hotel we were arrived late in the night. We were locked out. Room not ready. Given a room with one bed. Took forever to get rollaway beds. Hallways hadn't been vacuumed in who knows how long. The bathroom door was a sliding door that stuck and based on the amount of scratches on the back of the door, we weren't the first people to get stuck in there. The "free breakfast" was packaged muffins. We were able to get refunded for the other 3 nights we didn't stay there because they didn't have a room with 2 beds, but Orbitz and us cannot get ahold of staff to get refunded for the night we did stay there. Orbitz said the phone just rings and rings. I wrote to headquarters but never got a reply. Stay somewhere else..
Stayed 4 nights in Sep 2023
Response from Hotel Management on Oct 5, 2023
Dear Thomas, Thank you for staying with us. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We sincerely apologize for not meeting this promise during your stay. We have also noted your feedback regarding breakfast. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. Please reach out to us at the hotel if you have any further queries. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

6/10 Okay

linda

Business traveler
Liked: Cleanliness
The to go breakfast was coffee or tea - no food. Even though I asked for a quiet room the noise from the interstate kept me awake.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 5, 2023
Dear Linda, Thank you for staying with us. We are glad you had a pleasant stay overall. Although our location is very convenient, external noise can occasionally be a factor. Please accept our apologies for the noise issues you experienced from outside the hotel. We have also noted your comments regarding the breakfast. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

2/10 Terrible

Jess

Stayed 3 nights in Sep 2023

2/10 Terrible

Jamian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear Jamian, Thank you for choosing our hotel for your stay. We were disheartened to see your review and sincerely apologize for not living up to your expectations or our high service standards. Although our pest control provider services our property routinely, we have taken the necessary steps to ensure such matters do not impact future guests. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.Sincerely,Hotel Management

10/10 Excellent

Brock, Denver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 1 night in Sep 2023

4/10 Poor

Kellen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself was okay at best. The property was "clean". It looks like their cleaning staff tries with the materials they have. But the property itself looks as though the owner hastily addressed issues with quick bandaids and didnt address the overall property. Outside is clean, but inside there's broken or damaged fixtures, terribly installed flooring, no grout work whatsoever around any of the fixtures, and reused fixtures that are dated and damaged. The room we had had an overall funk that I can only assume was heavy cleaning supplies to mask any smells. But there's no doubt that mildew and mold smells will be prevelant in a year.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 14, 2023
Dear Kellen, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

6/10 Okay

Carmen

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Logan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The bathrooms sliding door was basially broken. Had to force it ipen and close. The shower didnt work due to the plug on faucet being stuck.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 6, 2023
Dear Logan, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide well-maintained accommodations and the best hospitality at an affordable price so guests will want to return again and again. Therefore, we apologize for your disappointing experience with maintenance issues in your suite. We will address this with our team and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to everything
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 8, 2023
Dear John, Thank you for your excellent review of our hotel. We are delighted to know that you enjoyed your time with us and that our location was perfect for your needs. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

2/10 Terrible

Damaris

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first floor has carpet and was smelling really bad I ask to change rooms I couldn’t with the smell he got me to the 3 rd floor but the bed was very uncomfortable the did had table like in the picture the chubby guy front office in the morning shift was very rude you have to ask in the front desk for breakfast to go but they never had any the only good thing is the area next to stores but the hotel bad, old, smelly, uncomfortable beds no breakfast never again for me save your money for better place.
Stayed 4 nights in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear Damaris, Thank you for staying with us and sharing your experience. We are sorry for your disappointment with the unpleasant smell, the breakfast, and the service you received from our staff. Please accept our apologies for any frustration and inconvenience this may have caused. We aim to provide the best service, clean accommodation, and excellent customer service so our guests love coming back. We take your feedback seriously and will address it with our team to prevent this from happening again. We appreciate your input and understanding, and we hope you will reconsider staying with us for a better experience. Sincerely,Hotel Management

2/10 Terrible

Cameron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Caroline

Traveled with family
Disliked: Amenities
Property not clean
Stayed 7 nights in Jul 2023
Response from Hotel Management on Jul 29, 2023
Dear Caroline, Thank you for your recent stay and your feedback. We are passionate about maintaining clean suites and property; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

10/10 Excellent

Nancy

Stayed 1 night in Jul 2023

2/10 Terrible

Amy

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Katrina

I booked the hotel online and when I arrived the office was closed and a no vacancy sign was on the door. We could not get into our room. 72611070673896
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 19, 2023
Dear Katrina, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

10/10 Excellent

Eileen

Stayed 4 nights in Jul 2023

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, spacious room, would stay again
Front desk staff are fantastic! Knowledgeable, personable and helpful. Room was spacious and clean but missing the typical dishes/utensils we usually find at extended stay suite type hotels. Not a big deal but plan to bring your own if needed. For those complaining about marks on the walls or stains on carpeting: how much do you want to pay per night? It costs a lot of money to be constantly painting scuff marks or replacing carpets stained by guests. We didn’t see anything that was gross or unacceptable aside from some nasty guest kept spitting sunflower seeds wherever they went. To avoid those being on the floor, a staff member would have had to follow him around with a broom all day- unreasonable. Breakfast (when available) is not the typical buffet offered at most hotels. The truck hadn’t arrived on our first morning so only coffee was available. This left staff in the unfair position of handling upset guests and I feel like corporate could release funds to allow for either more frequent deliveries or emergency Costco runs for supplies. Second morning there was coffee with fixings, hot chocolate, oatmeal, packaged muffins, and granola bars. Some guests took it upon themselves to clear out entire baskets of items, presumably to stock their own pantries, so I’m assuming that accounts for the lack of availability. It’s a bummer that people can be so greedy. Overall the stay was great and we would stay again. We travelled with 3 kids and a dog.
Stayed 2 nights in Jul 2023

6/10 Okay

Jessica, Cottage Grove

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel and room were very dirty.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 16, 2023
Dear Jessica, Thank you for choosing us. We are sorry for the cleanliness issues that you encountered. Our housekeeping team actively looks and cares for the entire hotel with the rooms for their cleanliness and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and the room size was great. There was an odor however in the room and hallway. It smelt damp and with cover up at best. The breakfast was disappointing with no seating or facilities in the lobby or main area. Unfortunately would not stay nor recommend this property again.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 16, 2023
Dear David, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your concerns are discussed with our housekeeping team to recheck the mentioned area and take action. Also, we understand your disappointment with the breakfast setup and its choices, and the remarks are shared with the concerned individuals. On the other side, it is significant that you were pleased with our staff and found the room spacious. Please allow us to host your next stay and regain your trust and hope you will give us that opportunity.Sincerely,Hotel Management

6/10 Okay

Jose

Traveled with family
Liked: Staff & service, property conditions & facilities
They offer breakfast but it is not true. Coffee and oat are only the menu.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jul 7, 2023
Dear Jose, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; hosting your visit was a pleasure.Sincerely,Hotel Management

6/10 Okay

Hilda

Stayed 8 nights in Jun 2023

2/10 Terrible

Steven

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Holy smokes, where do I start......The room was extremely dirty with dried urine and hair around the toilet, floors had not been vacuumed and the couch/pull out bed was unbelievably dirty and stained. We left after the 1st night and were refunded our money. To boot, this establishment gave away our daughter's room even after she had confirmed the reservation. Online the rooms looked great, but it was a total waste of money/time as we had to find other lodging.
Stayed 7 nights in Jun 2023
Response from Hotel Management on Jul 4, 2023
Dear Steven, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

2/10 Terrible

Rachael

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They overbooked the hotel and then gave away my room for my family of 6. When we arrived they tried to sqeeze us all in a room that was for four. The room was dirty and gross with stains all over the carpet. Plus the hallway smelled like heavy cigarette smoke ... I was up until 2 am trying to find another hotel to go to because the entire area was booked solid due to softball tournaments. After cutting my travel plans short, luckily I was able to find somewhere else to go. Once they found out we were leaving they cut off our entry cards even though we had until 11:00am to check out. Worst hotel ever!
Stayed 7 nights in Jun 2023
Response from Hotel Management on Jul 4, 2023
Dear Rachael, Thank you for taking the time to review your stay with us. We regret that the room you booked was unavailable and for not providing the exceptional stay you deserve. While we do our best to accommodate requests, availability depends on occupancy. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

4/10 Poor

Kieron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

4/10 Poor

Matthew

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Staff was polite and professional, rooms were run down and gross. Floors were sticky in rooms, shower had a coating on it that was peeling off, light switch covers, door knobs, and cabinets all had miscellaneous screws used to hold them in place. 1 star
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 24, 2023
Dear Matthew, While we are pleased to read your remarks about our attentive associates, we sincerely apologize for the disappointing experience. We are sorry for our oversights in preparing your suite, as providing clean and comfortable accommodation is one of our top priorities. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. We hope you will consider allowing us the opportunity to welcome you back and provide you with the flawless stay you deserve.Sincerely,Hotel Management

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Atul

Liked: Cleanliness, staff & service
The location of the property is great if you have a car. The train station is about 15 minutes walk from the property. There are a lot of dining options. DTC, Park Meadows areas are close by. The property is a good deal for the price. It was not the nicest of the cleanest properties I have stayed in. The service was good though.
Stayed 4 nights in May 2023
Response from Hotel Management on Jun 3, 2023
Dear Atul, Thank you for sharing your feedback regarding your recent stay at our hotel. We're glad to hear that you found our location convenient and that you enjoyed the dining options in the area. We apologize if the cleanliness did not meet your expectations, and we appreciate your understanding. Your kind words about our service are greatly appreciated. We value your feedback and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in May 2023
Response from Hotel Management on May 22, 2023
Dear Rebecca, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America, and we hope to welcome you again soon.Sincerely,Hotel Management