Ratings based on 2,105 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Philly

Nice hotel, great location in Philly

Posted Sep 17, 2017
Pros: Location
Cons: sheets were scratchy and worn.
Linens were a bit rough and the parking was really expensive. (It took 45 mins to get your car because of how far they had to park the cars) Room was large, modern and comfortable enough. I would stay again if I needed a city hall location.
Comment from Hotel Management
Sep 18, 2017 by Assistant General Manager, Hotel Management
Dear Guest, thank you for your nice feedback about the Courtyard Philadelphia Downtown. We are glad to know you liked our convenient location and that the attentive service provided by our associates added to your joy. Also, we regularly review our parking charges in order to remain competitive with our hotels in this area. We hope to see you again whenever you are back in this area. Thank you, David Kidd, Assistant General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Great location

Posted Sep 9, 2017
Pros: Staff were great.
Cons: TV cable was poor. Picture quality poor on non-local stations. Provide what you advertise, i.e. a queen suite has a bedroom.
Location: Center city across from city hall, lots to do.
The location of the hotel was great! Staff were very friendly. However, I paid for a queen suite for 4 people. What I got was a room with a queen bed and pull-out sofa, no suite. Even though they knew I was arriving with 4 people, the room was only ready for two. I had to set up and make the sofa bed. We were in town for my teens to attend the Made in America concert, so they weren't available to help. The restaurant was nice and the staff were great.
Comment from Hotel Management
Sep 10, 2017 by Assistant General Manager, Hotel Management
Dear Mom of 4, We were disappointed to see your feedback and hope you will accept our apologies for the problems you experienced with your reservation. You deserved a comfortable and stress-free stay, and we did not live up to your expectations while you and your family were in Philadelphia. We assure you that the frustrations you experienced are not acceptable, nor are they normal at our hotel, and measures are being taken to prevent such issues from occurring again. Thank you, David Kidd Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Great hotel in the middle of the city.

Posted Aug 28, 2017
I had a great stay here. My room was clean and the bed was so comfortable. The staff were all friendly, and have even tried helping me since I lost the keys for my car during my stay, even after I have left and went home. the building itself is beautiful and was well decorated and kept clean. I would definitely recommend this hotel and would stay there again in the future.
Comment from Hotel Management
Aug 29, 2017 by Assistant General Manager, Hotel Management
Dear Jaime, it is so nice to read your wonderful review about your stay at the Courtyard Philadelphia Downtown. We are thrilled you loved our courteous service and the location which was convenient for your needs. I will share your compliments with my staff. Thanks for the recommendation, and we look forward to seeing you soon. Thank you, David Kidd, Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from phildelphia

perfect

Posted Aug 28, 2017
Everything was perfect. I have no complaints. Special recognition to Aaron at the front desk. He was very patient and kind to me.
Comment from Hotel Management
Aug 30, 2017 by Assistant General Manager, Hotel Management
Dear Guest, it is so nice to read your wonderful review about your stay at the Courtyard Philadelphia Downtown! We are thrilled you had an excellent experience and that you loved the courteous service from Aaron. I will share your comments with him. Thanks for being our guest, and we look forward to seeing you soon. Thank you,  David Kidd, Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay....

Posted Aug 26, 2017
The hotel was located in the center of the city. We were able to walk everywhere.
Comment from Hotel Management
Aug 27, 2017 by Assistant General Manager, Hotel Management
Dear Guest, thank you for sharing your feedback. It's nice to know our convenient location close to the Historic District, made your stay a better one. All of us at the Courtyard Philadelphia Downtown appreciate you being our guest and look forward to your next visit. Thank you, David Kidd, Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with an incredible city view

Posted Aug 23, 2017
Pros: View, staff, room, lobby all perfect!
Cons: As with ay city hotel, paying for parking is a pain.
All great! Perfect view from our room. Staff was incredibly helpful. Great location! Near things to do. Walk 1/2 block to the pick up for the nighttime bus tour which was great also!!
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Dear Guest, thank you for staying at the Courtyard Philadelphia Downtown and for your great review! It was a pleasure to read that you loved our central location which was convenient for your needs and the courteous service. I will share your comments with my staff, as they will truly appreciate it. We look forward to welcoming you back soon. Thank you, David Kidd, Assistant General Manager
3 out of 5
by A verified traveler from Sonoma, California

Nice hotel but no pool.

Posted Aug 23, 2017
We stayed at this hotel because of the nice indoor pool that was advertised on this website, only to discover that the pool had been closed for months. This was quite disappointing since it was the middle of summer and our family really needed a swim. The other aspects of the hotel were very good, however, with an excellent breakfast buffet.
Comment from Hotel Management
Aug 23, 2017 by general manager, Hotel Management
Dear Maria, It was a delight to read how much you enjoyed your overall stay at our hotel and the excellent breakfast buffet. We appreciate your comments because it helps us to improve our services. We're happy that your recent experience with us was pleasant. However, apologize that our hotel's amenities did not meet your expectations by having a pool. We will make sure to update our website to reflect this. We do have a fitness center on our property for our guests to enjoy. Thank you again for your feedback and we hope to welcome you back soon. Thank you, David Kidd Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend Visit

Posted Aug 23, 2017
Pros: It had cool interior decorations
Location: Reading Terminal, Maggianos, Market Street
This was a great location - next to Reading Terminal and fun neighborhoods. The hotel itself was secure, clean, unique, etc. It was upgraded and well lit. Next door is the 7Eleven that stays open, which was useful when I needed a snack in the middle of the night.
Comment from Hotel Management
Aug 24, 2017 by manager, Hotel Management
Dear Hillari, we're delighted you thoroughly enjoyed your weekend stay at the Courtyard Philadelphia Downtown. It gives us immense pleasure to read that you loved our prime location and well-kept property. We invite you to stay with us again the next time you are in this area. Thank you, David Kidd, Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very happy

Posted Aug 21, 2017
Great staff nice clean rooms would recommend to a friend
Comment from Hotel Management
Aug 22, 2017 by Assistant General Manager, Hotel Management
Dear Guest, it is so nice to read your wonderful review about your stay at the Courtyard Philadelphia Downtown! We are thrilled that you loved our courteous staff and your well-maintained room. Thanks again for the recommendation. We would love to welcome you back the next time you are in this area. Thank you, David Kidd, Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nashville

Nice

Posted Aug 2, 2017
Within easy access of convention center and tours, historical sites
Comment from Hotel Management
Aug 3, 2017 by Assistant General Manager, Hotel Management
Dear Guest, it was our pleasure hosting you at the Courtyard Philadelphia Downtown. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location made it even more memorable. We appreciate you being our guest and hope to be your hotel of choice every time you visit our area. Thank you, David Kidd, Assistant General Manager