Ratings based on 3,748 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from boston ma

Posted Sep 4, 2017
It was amazing. It was a very relaxing experience and I will definitely come here again
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice Hotel close to shops and stadium

Posted Sep 3, 2017
It was a nice clean hotel! I would definitely stay again.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value in a good location

Posted Sep 2, 2017
Lovely hotel in a great part of town with good food and shopping and transportation nearby. Very reasonable rates for a nice quality room with lovely bedding and an attractive decor. My only complaint is that it was a bit hard to regulate the room temperature. It cooled Down very nicely but you have to leave the air Conditioning on alll the time or it gets too warm. Small thing. We will return!
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

One Nighf Stay

Posted Sep 2, 2017
Comfortable beds, clean sheets, ample pillows. No extra blankets in closet - requested from front desk, were never delivered. One towel was horribly and visibly dirty. Phone cord frayed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great hotel and location

Posted Sep 2, 2017
Pros: Location, excellent condition.
Very nice place just south of City Hall. Entrance to subway right outside. Friendly and helpful staff. Close to Center City; historical attractions a short walk away.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
4 out of 5
Recommended
for Everyone
by A verified traveler from Newtown, PA

Location is fabulous!

Posted Sep 1, 2017
Pros: LOCATION
Cons: We stayed adjacent to the elevator and the constant humming of the shaft was annoying. Not the hotel's fault necessarily, just an observation.
Location: Across street from Academy of Music and Kimmel Center.
For me, location was a primary consideration when selecting our hotel in Philadelphia. This is directly across the street from the Academy of Music and Kimmel Center. Also, plenty of restaurants nearby and a stone's throw from the City Hall. Really great proximity to all the things we intended to visit. We also walked to South Street, took about 10 minutes. The hotel itself is good, nothing spectacular. Front desk staff was very helpful and friendly, and willing to go out of the way to accommodate requests. We parked in the adjacent park garage, overnight, and had no issues with leaving (having paid our parking fee at the hotel, apparently they are a separate entity from the hotel). Would stay again, highly recommend. Had the breakfast buffet, meh, that was just average. Maybe we had it on an "off" day. Next time I would not pay the extra $ for breakfast as there are plenty of places in the vicinity that would surpass the breakfast fare at the hotel.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Posted Sep 1, 2017
Perfect hotel great amenities. Close to everything great food and drinks
3 out of 5
by A verified traveler from Az

Dirty hotel!!

Posted Aug 31, 2017
The Hotel itself (bar, lobby) was nice. Upon entering our room it was clear it was only surface clean. Dirty bathroom, carpet, and furniture, and this was on the Hilton Honors floor. My sister was In a different room on a different floor and had a mold covered shower curtains she had to have them come and change before they used it. Manager was nice to talk to, but told us nothing could be done because we booked thru Expedia.
2 out of 5
by A verified traveler from Western MA

Won't go back again

Posted Aug 30, 2017
Pros: The staff is awesome
Cons: Upgrade the carpet. Bathroom was also in need of floor and wall repair and part of sink literally fell off
Location: The , location is great. Middle of the gaybourhood; mid way between university city and old city.
I have stayed here before. but this time the carpet could use replacing. Also paying for WIFI is ridiculous. And the hot buffet was not good at all. The staff here saves the day. They are wonderful
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Good Experience Overall

Posted Aug 30, 2017
Pros: Great location. Walk to a number of sites if you want. Staff is friendly and helpful.
Cons: See above.
Staff were friendly and nice. Room was nice but unfortunately between the elevators. Did both the restaurants supper and breakfast. They both could use just a tune-up in providing great customer service both in terms of staff care and cleanliness of the facility. Felt like "we have a captured audience from the hotel" versus "we need to out perform and provide value that exceeds what we are billing our customers for so they come back". Being a little nit picky but overall the experience was good, and the location is great. You can walk to a number of sites.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!