Ratings based on 3,659 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Shelby Twp, MI

Great location

Posted Aug 19, 2017
Pros: Great location and fairly reasonable.
Cons: Install FANS in bathroom, the shower was nice and powerful and lots of hot water. Unfortunately, it got so steamed up, you couldn't use the mirror.
Location: Heart of Center City
We have stayed here before and really liked it. This time, unfortunately it was extremely loud thurs-sat. We had Frat boys running up and down the halls yelling and pounding on doors, all hours of the night!! Our stay on sun was much more quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia, pa

Great hotel

Posted Aug 19, 2017
This was my first time staying here! And I love everything from the warm cookie given at check in...to the soft welcoming beds! Doubletree was awesome!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Just okay

Posted Aug 6, 2017
The room was a nice size and the beds were comfortable. The staff was very friendly. We were next to the elevator, so it was very loud at all times. We bought earplugs after the first night and that helped while we were sleeping, but still had to listen to the mechanics of the elevator throughout the day. Our bathtub leaked continuously throughout our stay and wasn't fixed while we were there. There also wasn't a trash can in the bathroom.
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
4 out of 5
Recommended
for Everyone
by A verified traveler

In the middle of everything.

Posted Jul 24, 2017
Stayed on the 23rd floor when it was in the 90s outside. Ac cooled the room very well; however, if you are a light sleeper the ac units are loud and they must be kept on to offset the heat. Also, 3 of my the 4 pillows in the room did not smell fresh.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mpls

Great location in heart of Philadelphia.

Posted Jul 22, 2017
Helpful & courteous staff from parking attendant to Megan at check in to the concierge who helped with Phlash. Didn't expect this much fun in Philadelphia. Parking rates could have used a discount for hotel guests. Breakfast buffet tasted good but I needed a lower-priced option with less food.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Guaynabo

Excellent location and stay

Posted Jul 20, 2017
Pros: Friendly staff.
Location: Close to a lot of things to do, specially shopping and restaurants.
Excellent experience. Very good location and very friendly and interested staff. Right in the middle of the arts venues. For me this was new, the keep texting from the front desk during the day to see if everything is alright , which I appreciate it.
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel center city

Posted Jul 18, 2017
Love them cookies ;) Staff very nice, beds are comfortable. I would definitely stay here again.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Jul 12, 2017
Pros: Clean and accessible to convention center
Cons: Remodel pool
Location: Great location. Bowling, shopping, biking, dinning
Elevators were slow, insufficient Pool is disappointing
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Thank you for visiting us in Philadelphia!
5 out of 5
Recommended
for Everyone
by A verified traveler from katy, tx

Good location

Posted Jul 12, 2017
Love the staff very friendly.. location was fantastic close to a lot of places!
5 out of 5
Recommended
for Everyone
by A verified traveler from Queensland, Australia

Nice hotel close to most activities

Posted Jul 12, 2017
I stayed here for 4 nights. I walked to most things however staff were on the ball to book a taxi if required. Room was clean and the view was nice. Room service was timely, however the steak burger was average (likely my personal taste) however the fries were delicious.