Ratings based on 1,512 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

just ok

Posted Jan 15, 2018
it is getting old and nothing is being done. The paint of the walls is getting out and the heater quiment is very noicy. Good location, nice staff, parking (expensive)
Comment from Hotel Management
Jan 16, 2018 by MA.General Manager, Hotel Management
Thank you for taking the time to provide us with valuable feedback. I'm delighted to inform you that we are in the process of renovating the entire hotel. The renovation should be completed by April 1, 2018. We hope to see you again when our rooms are completed.
3 out of 5
by A verified traveler from new jersey

Communication not good in terms of disaster.

Posted Jan 15, 2018
There was an alarm the whole building via announcement for evacuation at 03:am in the wee of hours, I went out dizzy, sleepy, and fearful, first time in my life, got out immediately and a roommate in room 504 or 503 outside, told me that it was okey, due to no more announcement”. No return communication if the alarm or situation was okey, Thank God, it was okey Though, a feeling of fear and vague at that moment, was unable to sleep until the morning.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 13, 2018
Great location, within walking distance to most popular sites. It’s about a five minute walk to the Reading Terminal Market, so convenient. The room itself felt a little dirty, but it still got the job done.
Comment from Hotel Management
Jan 16, 2018 by MA. General Manager, Hotel Management
Thank you for your feedback! I'm delighted to inform you that we are in the process of renovating all the rooms. We hope to see you again once the renovation is completed.
2 out of 5
by A verified traveler

Posted Dec 29, 2017
Room cold not very clean bed too soft pillows soft. Food fair location fair
Comment from Hotel Management
Dec 31, 2017 by Manager, Hotel Management
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for providing us insights regarding our bed and location. It is through feedback like yours that we are able to quickly address any area in which we can improve our services. Thank you for taking the time to share this experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2017
Very clean...comfortable....good price...great location ... staff was very friendly, close to public transportation and parking lot across street
Comment from Hotel Management
Dec 22, 2017 by Manager, Hotel Management
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Yardley, PA

In town for an office party

Posted Dec 11, 2017
Friendly hotel staff, and great bartenders. Clean, recently updated rooms.
Comment from Hotel Management
Dec 13, 2017 by Manager, Hotel Management
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for providing us insights regarding our staff. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Shower water not hot enough, otherwise quaint room with all the necessities
Comment from Hotel Management
Dec 13, 2017 by Manager, Hotel Management
Thank you for taking the time to share. We appreciate your feedback regarding our shower and room. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.
3 out of 5
by A verified traveler

Posted Dec 4, 2017
Pros: based on comments online and convenient location
Cons: confortability
convenient location, but feel not as I expected for Sheraton hotel which is a nice one.
Comment from Hotel Management
Dec 6, 2017 by Manager, Hotel Management
Thank you for taking the time to share your comments regarding our location. Through guest feedback like yours, we are better able to improve guest experience for future visitors.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Nice Hotel and a Great Location

Posted Nov 26, 2017
Pros: The location was brilliant, very close to Reading Terminal Market and the City Centre.
Cons: Some of the tiles in the bathroom needed to be fixed, but overall a very clean and lovely room.
Location: Reading Terminal Market, China Town and Franklin Square Market were very close. Great location.
The hotel staff was extremely helpful and friendly. The restaurant was very good and the staff was very nice.
Comment from Hotel Management
Nov 27, 2017 by Manager, Hotel Management
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Posted Nov 20, 2017
Pros: The hotel is very comfortable and the staff is very friendly. The rooms are nice
Location: The Convention center is across the street, Reading Terminal Market is two blocks away and Market street is 3 blocks away where there is plenty to do
The hotel is close to restaurants, bars, shopping, convenience stores and two transportation centers (bus, train subway and bus). There was a problem with the hot water on this stay but i think it was a one time thing since I have stayed here before.
Comment from Hotel Management
Nov 20, 2017 by Manager, Hotel Management
We appreciate that you've taken the time to share with us regarding our hotel and location. Your feedback will help us to grow and evolve and I thank you again for taking the time to rate your experience.