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Reviews of Le Meridien Philadelphia

4 out of 5
Le Meridien Philadelphia
1421 Arch St, Philadelphia, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 501 out of 1002 reviews" "
Rating 8 - Good. 245 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 51 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed my stay! Great choice.
Stayed 2 nights in Feb 2024
Response from Jacqueline Hillhouse on Apr 17, 2024
Good Evening ,Thank you for completing the survey,happy to hear we meet all of your guest expectation. We welcome you back in the near future.Warm Regards

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Thank you for the 5 star review. We are glad you enjoyed your stay. Safe travels, we will see you next time!

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff are exceptional
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Edward, thank you for the feedback, we are agree our team is exceptional. Safe travels, see you again soon!

4/10 Poor

Linda

Disliked: Staff & service
Housekeeping was absent. Very poor.
Stayed 3 nights in Mar 2024
Response from Jacqueline Hillhouse on Mar 11, 2024
Good Evening,I would like to apologized for not meet and exceed your guest expectation, that is not the level of service we provide for our overall guest and will address these issue with our housekeeping team.Warm Regards

6/10 Okay

David, Pittsburgh

Liked: Staff & service
Room was the smallest I ever reserved. No maid service. However, Shevona went to extreme lengths to help resolve an issue. Commendable?
Stayed 2 nights in Mar 2024
Response from Jacqueline Hillhouse on Mar 11, 2024
Good Evening We sincerely apologized for any inconvenience during your overall stay, that is not the level of service we provide for our guest and will address these issue.I will share your feedback with Sovanna ,happy to hear she meet your guest expectations .Warm Regards

10/10 Excellent

Allen, San Diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious.
Stayed 1 night in Feb 2024
Response from Jacqueline Hillhouse on Mar 3, 2024
Good Afternoon,We thank you for your feedback, we are to hear we have met your guest expectations.We welcome you back in the near future.Thank you. Warm Regards

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jacqueline Hillhouse on Mar 2, 2024
Good Morning,Thank you for staying with us and proving your feedback. We are pleased to hear that your enjoyed your stay.Warm Regards

10/10 Excellent

Dominick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best place I’ve stayed in Philly
Stayed 1 night in Feb 2024
Response from Jacqueline Hillhouse on Feb 27, 2024
Good Morning Thank you for choosing our hotel. we are pleased to hear we have meet all of your guest expectation and will share your feedback with our team members.Warm Regards

4/10 Poor

Taber

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 25, 2024
Thank you for the feedback

4/10 Poor

Erica

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room bedding and chairs was stained. The power went out for hours and no hot water. It took several calls to get assistance with getting clean linen. The outside, unfortunately had homeless people begging directly by the entrance door. The staff was nice but i will never go there again
Stayed 3 nights in Feb 2024
Response from Jacqueline Hillhouse on Feb 27, 2024
Good Morning ,I would like to take a moment to thank you for filling out the survey and proving us your feedback.We sincerely apologize for any inconvenience we may have caused during your overall stay, that is not the level of service we provide for our overall guest.Thank you.Warm Regards

8/10 Good

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has beautiful architecture and is very well decorated and well kept up. The common areas and rooms appear new and are not worn. The furniture, wallpaper and decor is all very pleasing and comfortable. The hotel is well located in Center City and it’s very easy to walk to restaurants, museums and shops. It is on the far side of the City Hall square however and I can see how one might feel uncomfortable walking there alone at night.
Stayed 2 nights in Feb 2024
Response from Jacqueline Hillhouse on Feb 27, 2024
Good Morning Thank you for choosing our hotel and appreciate you providing us your feedback, we take your comments and concerns into to consideration.We welcome you back into the near future.Warm Regards

4/10 Poor

Cara

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very aged hotel. Location was ok, no self park options. Front desk was not helpful at all. No dining recommendations, no parking recommendations, we’re trying to extend time in Philly and they were not helpful in that either. Beds were old and uncomfortable. Everything looked dated and not well maintained.
Stayed 1 night in Feb 2024
Response from Jacqueline Hillhouse on Feb 27, 2024
Good Morning We thank you for proving us with feedback and sincerely apologized for any inconvenience we may have caused during your overall stay, that is not the level of service we provide for our overall guest.We will address these issue with our staff members and share with Management teams.Warm Regards

8/10 Good

Sheena, Plattekill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Quiet. Generally clean except a sock that was left in the room
Stayed 1 night in Feb 2024
Response from Jacqueline Hillhouse on Feb 27, 2024
Good Morning We thank you for sharing your feedback with us happy to hear you enjoy your stay with us. I will share with my housekeeping team.We welcome you back in the near future.Warm Regards

8/10 Good

Nicole, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in & check out was quick and easy. The hotel was close to everything we had planned for the weekend so that was very convenient. My only con would be the price for the valet parking. We opted to park at the conventional parking lot across the street.
Stayed 2 nights in Feb 2024
Response from Jacqueline Hillhouse on Feb 27, 2024
Good Afternoon,We thank you for sharing your feedback with and for taking a moment to fill out the survey.I will share with the staff members.Thank you and welcome you back in the near future.Warm Regards

6/10 Okay

Lesley

Disliked: Cleanliness
Cleanliness of the room was really disappointing
Stayed 4 nights in Feb 2024
Response from Jacqueline Hillhouse on Feb 27, 2024
Good Afternoon.Thank you for proving us with your feedback and appreciate you took a moment to do so.I will share with Management along with the housekeeping team.Thank you.Warm Regards

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a romantic evening away!
Stayed 1 night in Feb 2024
Response from Jacqueline Hillhouse on Feb 27, 2024
Good Afternoon,Thank you for staying with , happy to hear you enjoy your overall staying. We welcome back in the near future.Warm Regards

4/10 Poor

Ria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wonderful staff, so friendly and helpful.
Stayed 4 nights in Feb 2024
Response from Jacqueline Hillhouse on Feb 7, 2024
Good Evening,Thank you for staying with us.We welcome you back in the near future.Thank you

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 25, 2024
Thank you for your review. Safe travels in the future

2/10 Terrible

Denise, Seattle

Disliked: Cleanliness, property conditions & facilities
Bed sheets were dirty, there was some sort of dirt in my bed, look like dead insects but probably crumbs. Late check in. No light in room. The room faces a brick wall, and there are not ample amount of lights to see in your luggage. Very disappointing.
Stayed 1 night in Jan 2024
Response from Jacqueline Hillhouse on Feb 7, 2024
Good Evening I am sorry to hear we did not meet and exceed your guest overall experience , that is not the level of service we provide for our overall guest.I will forward your feedback with our management team. Thank you.Warm Regards

10/10 Excellent

Monica

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 25, 2024
See you on the next trip to Philadelphia!

10/10 Excellent

sean

Liked: Amenities
Friendly staff quiet rooms
Stayed 2 nights in Jan 2024
Response from Jacqueline Hillhouse on Feb 7, 2024
Good Evening,Thank you for your feedback, I will share with our staff members.Warm Regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really appreciated the staff's friendliness and accomodation, especially in the dining area!
Stayed 4 nights in Jan 2024
Response from Jacqueline Hillhouse on Feb 7, 2024
Good Evening,Thank you for choosing out hotel, happy to hear our staff members meet all of you guest experience. I will share your feedback with our staff members.

10/10 Excellent

Carrington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Afternoon,Thank you for staying with, happy to hear you enjoy your stay with us.Warm Regards

10/10 Excellent

Arzou

Liked: Cleanliness, staff & service, property conditions & facilities
The location is outstanding. Everything is within 15-20 mins walk. Very clean, quite, and friendly staff. Can't recommend it enough.
Stayed 2 nights in Jan 2024
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Afternoon,We thank you for your feedback and will share with the staff member. We welcome you back in the near future.Warm Regards

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Afternoon.We thank you for staying with us.Warm Regards

10/10 Excellent

Falcon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Afternoon,We thank you for staying with us . we welcome you back in the near future.Warm Regards

10/10 Excellent

Haris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location , friendly staff
Stayed 1 night in Jan 2024
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Evening ,Thank you for choosing to stay with us, happy to hear we have meet your guest expectation.Warm Regards

8/10 Good

Daniel, Portsmouth

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Afternoon ,We thank you for staying with us, we welcome you back in the near future.

8/10 Good

LeiAnna X

Stayed 3 nights in Jan 2024
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Afternoon,Thank you for staying with us.

2/10 Terrible

Kevin, New Windsor

Traveled with group
Liked: Cleanliness
The toilet in the room did not flush properly and it ran all night. The noise was unbearable and I could barely sleep. Also the valet parking prices are ridiculous!!!! $65 per night to park is a crime! I will never stay at this hotel again.
Stayed 1 night in Jan 2024
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Afternoon.We sincerely apologized for any inconvenience we may have caused during your overall stay, and will address this with my Management Team.Warm Regards

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms overbooked, rude staff
Stayed 2 nights in Dec 2023
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Afternoon We sincerely apologized for any inconvenience we may have caused during your overall stay, that is not the level of service we provide for our overall guest and will address these issue with our overall staff members.Warm Regards

4/10 Poor

Zachary

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jacqueline Hillhouse on Jan 16, 2024
Good Afternoon We sincerely apologized to hear we have not meet and exceed you overall guest experience. I will address with my management team. Thank you for choosing our hotel.Warm Regards

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacqueline Hillhouse on Jan 7, 2024
Good Evening,Thank you for staying with us and are pleased to see we have meet and exceed your guest expectation.Warm Regards

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean simple hotel, with an excellent location, valet parking is way overpriced but you can park at the convention center for 30$ per 24 hours
Stayed 1 night in Dec 2023
Response from Jacqueline Hillhouse on Jan 7, 2024
Good Evening,Thank you for staying with us , happy to hear you enjoy your overall stay and will share your feedback with our staff.Warm Regards

10/10 Excellent

Serena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice, secure hotel. Extremely close to surrounding attractions. Plan to stay there again soon.
Stayed 1 night in Dec 2023
Response from Jacqueline Hillhouse on Jan 7, 2024
Good Evening ,We thank you for staying with us, happy to hear we have meet and exceed your guest expectation.Warm Regards

10/10 Excellent

Valerie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacqueline Hillhouse on Jan 7, 2024
Good Evening Thank you for staying with us , we are happy to hear we have meet your guest expectations.Warm Regards

6/10 Okay

Kimberly

Traveled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Jacqueline Hillhouse on Feb 7, 2024
Good Evening,Thank you for taking the time to complete the survey, I do hope we meet your guest experience.Warm Regards

4/10 Poor

Herbert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Kenna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay. Super comfortable and restful. We were even given an exterior view room. Conveniently located. Staff was welcoming and helpful.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Donna

Business traveler
Very clean. Staff were very nice. Restaurant food was good. Only complaint is that if you get an inside room, you don’t see outside. The windows open to the middle elevator area. Sort of claustrophobic. Next time I’ll request an outside room.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

4/10 Poor

Eric, carneys Point

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Kristen

Stayed 1 night in Dec 2023
Response from Jacqueline Hillhouse on Jan 7, 2024
Good Evening ,Thank you for your feedback and will share with staff members. We welcome you back in the near future.Warm Regards

2/10 Terrible

evelyn, Brewster

Disliked: Amenities, property conditions & facilities
Room unclean, dated, noisy bathroom door, uncomfortable bed & pillows, room safe not useable, door to room showed signs of break- in, family member had coat stolen. This hotel is a disgrace to the Marriott brand/name!
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you so much for your sharing your concerns with us Evelyn. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Getaway.
We had a great stay. The staff were all very welcoming and hospitable.
Stayed 2 nights in Dec 2023
Response from Jacqueline Hillhouse on Dec 17, 2023
Good Evening Thank you for sharing your feed back with us and happy to hear we have meet and exceed all of your guest expectation.Warm Regards

6/10 Okay

Randall

Traveled with family
Liked: Cleanliness, staff & service
832 bed 1 needs a new mattress
Room 832, the first bed was a problem. It has a dip in the center and my wife had to move to the other bed with my boy.
Stayed 3 nights in Dec 2023
Response from Jacqueline Hillhouse on Dec 17, 2023
Good Evening Thank you for sharing your feedback with us, we sincerely apologized for any inconvenience we may have caused during your overall stay and will address these issue's with my Engineering team.Warm Regards

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely bar area. Rooms were a nice size and well kept
Stayed 2 nights in Dec 2023
Response from Jacqueline Hillhouse on Dec 17, 2023
Good Evening Thank you for staying with us, we welcome you back in the near future.Warm Regards

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacqueline Hillhouse on Dec 17, 2023
Good Evening Thank you for staying with us, we welcome you back in the near future.Warm Regards

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel and room were very clean and in great shape. All of the staff members were very accommodating and friendly. I plan to stay here again the next time I visit Philadelphia.
Stayed 1 night in Dec 2023
Response from Jacqueline Hillhouse on Dec 17, 2023
Good Evening,Thank you for staying with us and sharing your feedback, happy to hear we have meet and exceed your guest experience, and will share your feedback with the staff membersWarm Regrads

8/10 Good

Tare

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I ordered the amusement breakfast and didn’t get my toast. And still didn’t get a refund for that.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 30, 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

CHRISTIAN, SAN ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to main spots in Philly. Totally recommended
Stayed 4 nights in Nov 2023
Response from Hotel Management on Nov 30, 2023
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!