Ratings based on 1,316 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London UK

Good for a few days in Philly, PA, USA

Posted Sep 23, 2017
Pros: Modern bedroom on 3rd floor accessed by either small lift or narrow stairs. Contained a microwave, coffee machine, refrigerator, safe, wifi. Comfy.
Cons: No hot water to shower. Staff in denial about this. Go elsewhere if you like hot showers after a busy day in Philly.
Location: Small hotel central to Philadelphia.10 minutes walk from Jefferson station even through street and sidewalk repairs. Cafes and parking close by.
Friendly and helpful staff willing to organise and contact tour operators on my behalf.
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
Thank you so much for acknowledging the effort of our staff for being so friendly, helpful and welcoming as possible and for letting them know that they are doing a good job. We are very grateful for your business and we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hartford, CT

Nice hotel if a bit cramped

Posted Sep 18, 2017
Pros: Convenient location, friendly staff.
Cons: I don't know where you'd fit more drawers, but at least some more hangars would be great, so clothes don't have to be kept in a suitcase.
Location: Walking distance to great restaurants and a doable hike to get downtown to the major historical landmarks.
Staff were very friendly and helpful, and the room was clean and well-organized. The lack of storage space for clothing was a little annoying, as I definitely needed more than 4-5 hangers (one of which broke and was not replaced) and a bedside drawer to manage nearly a week of clothes.
Comment from Hotel Management
Sep 25, 2017 by Manager, Hotel Management
Lovely to know that you were altogether pleased with your stay at our hotel and find our staff helpful. We look forward to serving you again soon. Regards.
1 out of 5
by A verified traveler

To each there own

Posted Sep 11, 2017
The staff wasn't very friendly, it seem like a chore to be checked in. There was no thermometer in the room so it was hot. The light from the hall way was so bright that keeps you awake
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
We feel sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 9, 2017
Perfect hotel! Great price and everything in walking distance. Would definitely stay there again!
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
Thank you for your time sharing such a positive feedback of your stay with us. I am very pleased to read how much you enjoyed your stay. Let us know if you need assistance. Kind regards.
4 out of 5
by A verified traveler

good location

Posted Aug 25, 2017 on Hotels
good location
2 out of 5
by A verified traveler

Small, But Cheap

Posted Aug 24, 2017
Pros: Cheap
Cons: A real TV list. There is nothing to be done about the tight spaces.
Location: Walking distance to a lot of attractions. Close to Jefferson Station and13th Street Station.
Cheapest room for Center City; from the elevators to the room space is massaged to fit more in. The elevator can be especially challenging if you have large baggage. TV had almost none of the channels listed. I travel a lot and rely on my CNBC fix to keep up with business news. All said and done, still a cheap room for the location.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
We are disheartened to hear that you were unhappy with the basic accommodation we offer in our hotel, we’ll work hard to further improve our offerings. Nonetheless, we thank you for sharing your thoughts. Warm regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Glastonbury, CT

Posted Aug 23, 2017
Pros: Convenient location to restaurants, etc. Discounted parking.
Cons: Add at least one movie channel. Update the TV channel guides. Add room temperature controls. Test all bathroom exhaust fans.
Other than no movie channel, or updated TV channel guide... no room temperature control... and no working bathroom exhaust fan, my stay was comfortable.
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
We appreciate you giving your feedback about your recent stay and experience with us. Your comments are important to us as we continuously seek ways to improve upon the guest experience.Thank you for taking the time to rate our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Comfy hotel downtown

Posted Aug 23, 2017
Front desk staff were friendly. Room was clean and had everything I needed. Area was pretty good. Solid hotel.
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
We are glad that you were pleased with the services. Thank you for letting us know. We will work hard to further improve our services and exceed your expectations on your next visit. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from columbus oh

A real value

Posted Aug 23, 2017
If you are looking for a clean, inexpensive, convenient hotel in city center.....this is your place....we will definitely stay there again. Compared to the other hotels on the same street and in the area this place is a bargain. Also the staff is very gracious and helpful.
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Our ultimate goal is to provide you and our valued guest the best lodging experience and it is very to know that our efforts are well received. Thank you so much for your five star rating and can’t wait to provide you with another great stay when your travels bring you back to the area.
4 out of 5
by James

Average

Posted Aug 21, 2017 on Hotels
Nothing fancy, older remodeled hotel. There was no restaurant, bar or pool. Serves its purpose for a short stay. I would not stay with kids because the halls and elevator are really tiny.