Ratings based on 1,314 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Toronto, On

Decent location, Room was not as nice as picture

Posted Sep 30, 2017
The staff was helpful and the valet service was decent but I was expecting more from the room. The washroom was dark and gloomy and I didn’t care for the shampoo/conditioner dispenser pumps in the shower. I used some of the shower gel and developed a bit of a rash that lasted about a day. The room itself looked outdated and motel-like I expected it to be more modern and updated like the pictures on the website suggested. Housekeeping also did not come to our room despite not having the privacy sign on the door and we did not have enough towels.
Comment from Hotel Management
Oct 2, 2017 by Jordan C., Hotel Management
Sarah, thank you for staying with us recently at Sonesta Philadelphia Downtown Rittenhouse Square. I apologize that we failed to meet your expectations. Our property recently completed a $35 million renovation, and all aspects of our guestrooms are new, including all of the bedding, furnishings, and artwork that give our guestrooms a modern look and vibe. In our guestroom baths, we use quality Poggesi products imported from Italy, and the pumps are an environmentally friendly measure Sonesta has used for years to prevent tiny half-used amenity bottles from being thrown away by the hundreds daily. There is no reason why housekeeping should have missed your room during daily cleaning, and I hope you reported the issue right away so that we could service your room right away. I'm glad that you enjoyed our ideal City Center location, and I hope you'll give us another chance to provide a better experience the next time you visit Philadelphia.
4 out of 5
Recommended
for Families
by A verified traveler from CT

Breakfast menu items not available/poor service

Posted Sep 30, 2017
Pros: Comfortable and very good staff. central location.
Good location in downtown Philly. Very good staff and clean comfortable rooms. The only downside was breakfast where there were few menu items available and only one server.
Comment from Hotel Management
Sep 30, 2017 by Brian, Hotel Management
Thank you for your feedback and I am truly sorry that your breakfast experience was not what it should have been. I will be sharing your comments with the Food and Beverage team for their action. Please have a wonderful weekend. Brian Sheridan Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in great location

Posted Sep 29, 2017
Overall, my stay here was very nice. The staff was extremely welcoming and accommodating. I was upgraded to a larger room upon my arrival and the front desk offered to book me a sight seeing tour when learning it was my first trip to Philly. On top of that, the next morning they had slipped a hand written card under my door, welcoming me to Philly. Every single person at the hotel was extremely nice which made the stay that much better. The only negative was that you could hear people through the walls when trying to sleep.
Comment from Hotel Management
Oct 1, 2017 by Jordan C., Hotel Management
Thank you for choosing Sonesta Philadelphia Downtown Rittenhouse Square for your first-ever visit to Philly! I'm delighted that our staff went above and beyond to make sure you enjoyed your trip, and even delivered a handwritten card to welcome you to our great city! I'm glad that you enjoyed our location in the heart of Center CIty, with so many restaurants, shops, and attractions within steps of the hotel--no car needed! I apologize that some noisy neighbors disturbed your sleep; when that happens, we're always happy to address the noise with the other guests if you let us know about it. I hope that you won't make your first visit to Philly your last visit, and that we have the opportunity to host you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Sep 28, 2017
As good as the pictures. Great hotel, great service, great staff.
Comment from Hotel Management
Sep 28, 2017 by Jordan C., Hotel Management
Pietro, thank you for the wonderful feedback about your recent stay with us at Sonesta Philadelphia Downtown Rittenhouse Square! I'm delighted that you enjoyed the friendly, helpful service experience from our terrific team, and I hope that we have the opportunity t host you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boulder CO

Nice hotel, no tea or coffee

Posted Sep 26, 2017
Pros: Clean, centrally located, near the train station
Cons: Free internet and coffee and tea. Take a lesson from Motel 6 on this one!
Location: Downtown, near Suburban train station, walking to Reading Terminal - don't miss this.
The hotel is very nice, clean and centrally located. As with all large chains internet still seems to be a commodity and fast connections require more money or membership in the hotel reward program, I chose the latter. My only gripe is a lack of coffee or tea service in the lobby. I stayed two nights and really wanted some tea in the morning. All my room had was decaffeinated (what's the point) black tea and Earl Grey (very strong bergamot). All I really wanted was a black tea bag but I got my hand slapped when I tried to take a bag in the morning because the tea service in the lobby apparently was not for me but rather IBM guests. When I asked for a bag at the front desk I was told I would have to wait for housekeeping to get me a bag. When I asked at the bar they told me they were not open until 6:30 am and I had to catch a train I got my tea at the station). When I got back to the room I housekeeping had left me four more bags of tea - the same stuff I already had, two decaffeinated black and two Earl Grey bags. Really? For hundreds a night I would expect tea and coffee.
Comment from Hotel Management
Sep 28, 2017 by Brian, Hotel Management
Good Morning Greg, Thank you for your stay and for posting a review. I appreciate greatly your feedback and I assure you that I will be sharing this with the team so that any needed changes may be made. I do hope to have you as a guest at the hotel again the next time you are traveling to the area. Thank you again and please have a wonderful weekend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
Great location. Excellent Value. Beautiful Hotel. Parking was very easy. Staff was friendly and helpful. Would highly recommend this hotel. Look forward to staying again
Comment from Hotel Management
Sep 25, 2017 by Jordan C., Hotel Management
Thank you for staying with us recently at Sonesta Philadelphia Downtown Rittenhouse Square. I'm glad that you enjoyed a wonderful experience a our guest, and I appreciate the kind words about our terrific team. We appreciate that you've recommended the hotel to fellow travelers, and we certainly look forward to hosting you again the next time you visit Philly!
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Very clean

Posted Sep 24, 2017
Nice rooms ..clean.near a lot of bars and fun things to do. Decent prices.
Comment from Hotel Management
Sep 24, 2017 by Jordan C., Hotel Management
Brian, I'm delighted that you had a wonderful stay with us recently at Sonesta Philadelphia Downtown Rittenhouse Square! I'm especially pleased that you enjoyed our recently redesigned guestrooms, as well as our iconic location in the heart of City Center Philly, steps from so many great places to dine, shop, and visit. We look forward to another visit from you in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
Great location, Friendly staff, comfortable rooms!!
Comment from Hotel Management
Sep 24, 2017 by Jordan C., Hotel Management
We're pleased that you enjoyed such a wonderful stay with us at Sonesta Philadelphia Downtown Rittenhouse Square! The hotel indeed boasts an ideal City Center location steps from great array of restaurants, shops, and attractions, along with recently redesigned guestrooms with modern amenities. Our friendly, helpful team sets us apart from other Philly hotels. We look forward to hosting you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice location, friendly stuff

Posted Sep 22, 2017
nice safe location, friendly stuff, walking distance to everywhere
Comment from Hotel Management
Sep 22, 2017 by Jordan C., Hotel Management
Thank you for staying with us recently at Sonesta Philadelphia Downtown Rittenhosue Square! I'm glad that you enjoyed our ideal location in the heart of City Center, steps from so many great places to visit, shop, and dine! We hope to host you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel but....

Posted Sep 18, 2017
Very thin walls. I stayed here to run the Rock n Roll Philly half marathon. That requires getting up at 5:45 or so. When a group came back to their room at 2:30 it sounded like they were in my room. They talked and laughed and carried on for an hour. It was impossible to ignore. It wouldn't have bothered me if I didn't have to get up at 5:45. Great stay otherwise.
Comment from Hotel Management
Sep 21, 2017 by Brian, Hotel Management
Please accept my sincere apologies for your sleep being disturbed by guests from another room. The hotel takes very seriously the need for our guests to get a restful nights sleep and I am truly sorry that this goal was not completely met during your stay. I assure you that the team would have taken immediate action if they had know of the issue. I do hope that you will still consider choosing to stay at the hotel again the next time you are traveling to the area. Thank you and have a wonderful weekend. Brian Sheridan Director of Operations