Ratings based on 568 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from orefield, PA

Posted Sep 11, 2017
Two very small areas that could be improved. Number one; the bar does not have any light blended Scotch, such as J and B, Cutty Sark, or ruffed grouse . Even the assistant manager noted the above. Number two; the music in the bar area in the evening is not conducive for the older generation to stay there and enjoy a late night visit. The music should be more easy listening rather than African drums. The stay actually was very good except for two small areas as noted above.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was excellent location for concert, shopping

Posted Sep 11, 2017
The staff was unbelievable! They could Not have gone out of the way anymore to help with any request we had.
4 out of 5
by A verified traveler from north jersey

Good location

Posted Sep 7, 2017
5 stars hotel. No pool. Or parking. Very dry. And flat. Staff was great. So very nice
5 out of 5
Recommended
for Everyone
by A verified traveler from Doylestown PA

Great Stay, Amazing View of City Hall.

Posted Aug 27, 2017
Everyone was very welcoming. Room was extremely clean, bed and bedding very comfortable. Elevators are slow moving...no biggie.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice hotel in downtown of Philadelphia .

Posted Aug 23, 2017
the view of the hotel is best . Clean and beautiful bathroom . Nice service and very comfortable . Don't see swimming pool .
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh

Posted Aug 23, 2017
Power went out first night of stay - lost internet, TV, and AC. Not sure if facility or city issue. Everything else was outstanding!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nee York

Beautiful hotel extremely comfortable beds.

Posted Aug 20, 2017
Stayed at the Ritz last week when we took her son to college. The hotel was extraordinary the beds are comfy and the staff were extremely Friendly. Would definitely come back!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Nice, but not overly impressed.

Posted Jul 10, 2017
Pros: The location is nice with the view of City Hall.
The room was nice but not great. The beds were comfortable. For the price you could find a similar room for less money. There was also a charge on my bill that wasn't mine so I had to call twice to have it removed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Wonderful stay.

Posted Jul 8, 2017
Pros: Location location location.
Great service as always with Ritz Carlton. The room was comfortable although the bathroom was quite small and almost no usable vanity space.
5 out of 5
by Jay

This traveler left a rating score only Posted Jun 20, 2017 on Hotels