Ratings based on 1,522 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Friendly staff, close to shopping!

Posted Jan 12, 2018
Pros: Central location, friendly staff, clean spaces, very comfortable!
Cons: Not much!
Location: Shopping directly accessible. Downtown Philly. Good place for work.
Fantastic place to stay with very helpful staff. Highly recommended! Will be staying at Westin in the future!
Comment from Hotel Management
Jan 17, 2018 by JD, Hotel Management
HI T, I really appreciate you staying with us and sharing your experience. We hope to be of service to you in the future. Jay Dellavecchia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh

New Year's Eve weekend

Posted Jan 8, 2018
We started for just The weekend when we were going to see a show at the Fillmore. The price was absolutely the best we saw anywhere and we love you stay at Westin Hotels so it was a no-brainier. The hotel staff was so helpful and nice. The room was spacious, clean, and so comfortable. It was honestly the best Westin hotel we've stayed at. They only thing that was a little word was the parking situation. The deck was really confusing to get out of and they didn't have anything on the website to guide us. Besides that (and that's a tiny thing) or stay was FABULOUS. When we go back to Philly, we'll definitely be staying at The Westin.
Comment from Hotel Management
Jan 8, 2018 by JD, Hotel Management
Good morning Ashley and Happy New Year, I am glad you decided to share your NYE at The Westin Philadelphia and that you had a fantastic stay. Thank you for staying with us, we hope to have you return as our guest in the future. Jay Dellavecchia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Saint-Lazare

Nice hotel downtown

Posted Jan 4, 2018
Downtown in the middle of everything. Lots of shops and restaurants nearby. Staff was mostly pleasant. We loved our stay.
Comment from Hotel Management
Jan 5, 2018 by JD, Hotel Management
Thank you Zoran for your review, we appreciate you staying with us and glad you had a wonderful stay. Happy New Year! Jay Dellavecchia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and affordable

Posted Jan 3, 2018
Cons: Lower lobby entrance was cold and somewhat confusing when we first arrived.
Staff at the Westin could not have been nicer, or more helpful. Centrally located, I found it convenient to all restaurants, bars and diners we wanted to visit.
Comment from Hotel Management
Jan 3, 2018 by JD, Hotel Management
Happy New Year! Thank you for staying with us and your comments regarding the arrival Lobby. We have corrected the temperature issue. I am thrilled you had a wonderful stay. Jay Dellavecchia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Philly experience

Posted Jan 2, 2018
Our first trip to Philadelphia was enjoyable. And we really were pleased with the hotel. And meeting We could not wait to meet Miss Gerri Diggins after the information that she sent us. She was a big help in preparing our trip.
Comment from Hotel Management
Jan 6, 2018 by JD, Hotel Management
Happy New Year Derrick, I appreciate you staying with us, I will let Gerri know how much her care helped make your stay memorable. Jay Dellavecchia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great location, decent, but not the best Westin

Posted Jan 2, 2018
Pros: Location. Q at the bar.
Cons: Westin beds are supposed to be amazing, make sure the mattresses live up to that. Bar and restaurant area needs a serious staffing overhaul.
Location: Very close to a number of great restaurants, bars and shopping.
Probably typical for Philadelphia, but not the friendliest staff. Definitely not the best Westin experience we've ever had, but still a decent hotel and a great location. Best thing we can say about our stay is location! Westin is known for comfy and I can't say our bed was comfy, mattress needed to be replaced. You can't use the refrigerator in the room unless you pay to use it, which I think is crazy. Nice rainfall shower head but very low on pressure. Only two bath towels, one robe. Bar area was great when Q was there. Any other time, not so great. Not sure if they were understaffed or busier than what they can handle due to a holiday but multiple tables and people around us unhappy with service, food, bar drinks, etc. Quality of service, slowness of service and quality of food and drink. Sitting at the bar, a server came back with a vodka club soda that didn't have any fizz, so the club soda was probably flat in the gun...we watched the bartender poor out half the drink, use his hands to put some ice back in and then just pour bottled club soda back into the drink! This is a Westin!! Make a new drink for what that sucker cost!! If staff walking around in suits are management, then management was present for most of the problems and issues, including our food that took forever and when we finally asked for it to be checked on, it came out and had definitely sat under the heat lamps for awhile. There is a certain level of expectation for Westin and this one failed.
Comment from Hotel Management
Jan 7, 2018 by Matt Nelson, Hotel Management
Dear K, Thank you for taking the time to share your experience. I am glad that you enjoyed our central location. I apologize that certain aspects of your visit did not meet our standards nor your expectations. We have followed up with our team in regards to all of your feedback. We hope you will give us another opportunity to show you a much more seamless experience in the future. Please contact me directly if I can be of any assistance. Matt Nelson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Posted Dec 29, 2017
Clean and comfortable hotel conveniently located near Suburban Station and Rittenhouse square. Nicely appointed rooms. A standard business traveler hotel.
Comment from Hotel Management
Jan 3, 2018 by Matt Nelson, Hotel Management
Dear Emily, Thank you for taking the time to share your feedback regarding your visit to The Westin Philadelphia. We are glad you enjoyed our rooms and convenient location. We hope to welcome you back in the near future. Best Regards, Matt
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in a great location

Posted Dec 10, 2017
We had a great, short stay at the Westin Philadelphia. I would definitely come back.
Comment from Hotel Management
Dec 10, 2017 by JD, Hotel Management
I am glad you had a great stay, thank you for staying with us. Jay Dellavecchia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good location and great hotel

Posted Dec 5, 2017
Location was great. Centrally located and walking distance to everything. Right on the subway line that leads to the airport. Rooms were newly renovated. No complaints.
Comment from Hotel Management
Dec 5, 2017 by JD, Hotel Management
Thank you for staying with us, we are glad you had a wonderful stay and enjoyed Philadelphia! Jay Dellavecchia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
First time we stayed at The Weston but will not be our last. All the staff were very friendly and helpful. Rooms were clean and very comfortable.
Comment from Hotel Management
Dec 4, 2017 by JD, Hotel Management
Thank you so much for staying with us as well as sharing your experience, we are glad you had a great visit! Jay Dellavecchia General Manager