Ratings based on 3,834 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Arrived and Thrown into the Superbowl Chaos!

Posted Feb 15, 2018
Pros: The staff were friendly and very helpful.
Cons: Communication between some of the staff as someone dropped the ball the first night.
Location: The hotel is walking distance to shopping areas on Walnut and Chestnut. There are lots of neat neighbourhoods nearby with great restaurants and cafes.
We arrived in Philadelphia for a business trip that was planned and booked long before the Eagles were even a thought that they might make the Superbowl, let alone win. Therefore we were unable to get to the hotel because of the parade and 2M people that had taken to the streets to see it. When we were finally able to make it to the hotel later in the day, the staff were great and excellent went smoothly. Later that night when I was going to be I stepped in a large puddle of water next to my bed. Being so late I didn't want to deal with it and just went to sleep. The next morning I addressed the water to the housekeeping staff and they said they would advise engineering. When we got back to the room later that day the room wasn't made up and there was still a puddle next to the bed. We went and spoke with the front desk that wasn't aware of the problem and said they would take care of it immediately. Later that night after dinner we came back to a room with a floor fan blowing to dry the area that they had cleaned. The next day we couldn't fly home because our flight was cancelled due to the winter storm in Toronto and Montreal. The front desk staff were very helpful in making sure we were able to book another night with them and we were able to keep our same room. It turned out that the water had returned, there must have been a leak in a pipe in the wall that needs to be looked into further. Overall the staff were great and more than made up for the water issue.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Posted Feb 15, 2018
Beautiful place it was huge. The kitchen came fully quit with everything you don't need bring anything. Came with balcony that had great view of the city.
Comment from Hotel Management
Feb 15, 2018 by Jared, Hotel Management
Hi Jasmine, Thanks you for the great review! We are glad you enjoyed the fully equipped kitchen - did you take advantage of our Stock The Fridge program? We'd love to tell you more about it. You can simple check off what groceries you need and we will have those stocked in your kitchen before your arrival! If you missed something, we can go out and get that for you while you're here with us. We hope to welcome you back soon! If you have a moment to share your experience on TripAdvisor so our future guests can read about it, we would greatly appreciate it. We hope to welcome you back again soon! Thank you, Jared Bairstow Director of Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Cozy, clean, and nice

Posted Feb 15, 2018
Nice clean and cozy hotel close to all attractions and restaurants
Comment from Hotel Management
Feb 15, 2018 by Jared, Hotel Management
Hi Jawwaad, Thank you for the great review! If you have a moment to share your experience on TripAdvisor so our future guests can read about it, we would greatly appreciate it. We hope to welcome you back again soon! Thank you, Jared Bairstow Director of Guest Experience
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Enjoyable stay

Posted Feb 13, 2018
We had a huge suite, nice kitchenette comfortable bed and furniture. 3 huge walkin closets. Had a little bit of an issue with the room temp controls, got too hot in room even though the temp was set to 68 it got up to 79 at one point, so we shut it off and open the window and sliding door to a nice balcony. Parking at the garage was pricey ($42 a day) with in/out access any time. We would stay again!
Comment from Hotel Management
Feb 15, 2018 by Jared, Hotel Management
Hi Pete, Thank you for the feedback. We certainly appreciate it as it helps us understand where we can improve. We are happy to see you will be returning and can not wait to welcome you back! Thanks again, Jared Bairstow Director of Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Birthday stay

Posted Feb 13, 2018
Pros: location, cleanliness, staff
Location: Museums, parks, shopping, food
My girlfriend and I had a great time staying at this hotel. The staff was very friendly, the room was very nice, and the location was good as well. I would definitely come back in the future!
Comment from Hotel Management
Feb 15, 2018 by Jared, Hotel Management
Hi Dakota, Happy birthday again! We are glad we could help make the celebration a memorable one! Thank you for the feedback - if you have a moment to share your experience on TripAdvisor so our future guests can read about it, we would greatly appreciate it. We hope to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from orange park, Florida

Excellent location

Posted Feb 7, 2018
Nice staff Rooms clean Best location in the city The negatives Expensive parking 42.00 per day Cold spots in room ( bathroom and closet ) Slow draining water in tub Pillows are unconfortable ( on the hard side ) Even whith the negatives we always stay there when we travel to phili We probably got a lemon room
Comment from Hotel Management
Feb 9, 2018 by Feddy, Hotel Management
Thank you for the feedback We do appreciate you taking the time out of your day and writing about your experience staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Philly

Posted Feb 5, 2018
Nice Hotel. Convient location. If it was warmer I probably would have walked more.
Comment from Hotel Management
Feb 5, 2018 by Feddy, Hotel Management
Thank you for the wonderful feedback! We do appreciate you taking the time out of your day and writing about your positive experience staying with us. We are glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Best hotel for the price

Posted Feb 2, 2018
I was expecting a ok hotel room but this room was AWESOME. Not even a hotel but more like an extended stay hotel. Had kitchen, sink, fridge, eating area. had silverware as well. Walk in closets. gorgeous bathroom. Best location if you are in center city! Hotel was attached to two great restaurants. Best hotel and such a pleasant surprise!
Comment from Hotel Management
Feb 2, 2018 by Feddy, Hotel Management
Thank you for the wonderful feedback ! We do appreciate you taking the time out of your day and writing about your positive experience staying with us. We are glad you enjoyed your stay.
4 out of 5
by A verified traveler from Toronto, ON. Canada

Perfect suite right downtown

Posted Jan 30, 2018
Pros: Central location. great staff, room was clean, quiet, and totally enjoyable.
Cons: elevators. pretty slow but bearable
Location: Its pretty central to downtown , and you can walk to many of the attractions easily from here.
I was in Philly for a short business trip. The Windsor was literally a few minutes walk to my destination for my meetings. I arrived in the morning and was pleased to be allowed to have early check in. Staff was excellent, and the suite was perfect. Two beds, a kitchen, two walk in closets, a safe,a big screen tv, and a great bathroom. For the money I was shocked how good it was , it was very reasonable and perfect for a business trip. My only comment is the elevators can be pretty slow especially getting up to the high floors, but all else was ideal. Two restaurants on site, one pub, one asian. I tried the pub for lunch , might have been one of the best fish and chips I have had in a while. Very good overall stay, would highly recommend.
Comment from Hotel Management
Jan 30, 2018 by Jared, Hotel Management
Hi Jeff, Thank you so much for the great feedback. We are truly glad you enjoyed your time with us. At the moment was are currently enhancing our elevators to be more efficient. Upon your return, we are sure you will see a difference. We look forward to welcoming you back to Philadelphia. Thank you, Jared Bairstow Director of Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2018
Benjamin was a great assistant with places to go and recommendations to eat and drink.
Comment from Hotel Management
Jan 30, 2018 by Ben, Hotel Management
Hi there, Thank you very much for the feedback! I am glad you enjoyed your time with us and I hope to welcome you back soon! If you have a moment to provide your feedback on TripAdvisor, we would greatly appreciate that! Thank you, Benjamin