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Get an overview of this hotelFamily-friendly Rust hotel in Ortenau with full-service spa

Location

Located in Rust, this family-friendly hotel is 1 mi (1.5 km) from Europa-Park, and within 25 mi (40 km) of Wurth Museum and Sainte Foy Church. Saint Georges Church and Alpirsbach Abbey are also within 32 mi (52 km).

Hotel Features

Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café, and a sauna are onsite.

Room Amenities

All 120 rooms offer free WiFi, flat-screen TVs with satellite channels, and hair dryers. Guests will also find phones and desks.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar features a health club and a sauna. Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. High-speed wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This family-friendly hotel also offers a children's pool, a seasonal outdoor pool, and spa services. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar is a smoke-free property.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Arcade/game room 
  • ATM/banking 
  • Babysitting or childcare 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Business center 
  • Children's pool 
  • Coffee shop or café 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Free breakfast 
  • Free self parking 
  • Free WiFi 
  • Full-service spa 
  • Gift shops or newsstand 
  • Hair salon 
  • Health club 
  • Luggage storage 
  • Multilingual staff 
  • Number of buildings/towers - 1 
  • Number of floors - 9 
  • One meeting room 
  • Outdoor seasonal pool 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Sauna 
  • Shopping on site 
  • Smoke-free property 
  • Spa services on site 
  • Total number of rooms - 120 
  • Tours/ticket assistance 
  • Wedding services 
  • Year Built 1999 

Family Friendly Amenities

  • Arcade/game room  
  • Babysitting or childcare (surcharge)  
  • Children's pool  
  • Free Wi-Fi  
  • In-room childcare (surcharge)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning 
  • Cribs/infant beds (surcharge) 
  • Daily housekeeping 
  • Desk 
  • Flat-panel TV 
  • Free WiFi 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room childcare (surcharge) 
  • Phone 
  • Satellite TV service 

Where to Eat

Guests are offered a complimentary buffet breakfast.

Castillo - This buffet restaurant serves dinner only.

Buena Visa Club - Onsite bar.

Nearby Things to Do

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Snowboarding nearby 
  • Snorkeling nearby 
  • Bicycle rentals nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Playground on site 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Steam room in spa 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at Midnight

Check-in time starts at 3:30 PM

Special check-in instructions:

The check-in location differs from the property location. To check in, go to El Andaluz
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation.
The Europa-Park is closed January 11 - March 18, 2016. Europa-Park is open from March 19 - November 6, 2016. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 6 per night.

Pets

Pets allowed, Only dogs and cats are allowed, Maximum number of pets per room 1

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

It is this hotel's policy to reserve the right to place guests into room types according to the number of full-paying guests and age of children.

Fees

You'll be asked to pay the following charges at the hotel:
  • A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: EUR 13 per pet, per night
  • Crib (infant bed) fee: EUR 6 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Castillo Alcazar
  • Castillo Europa-Park
  • Europa-Park Castillo
  • Europa-Park Erlebnis-Resort Castillo Alcazar
  • Europa-Park Erlebnis-Resort Castillo Alcazar Rust
  • Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
  • Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
  • Hotel Alcazar Europa-Park
  • Hotel Castillo Alcazar
  • Hotel Castillo Alcazar Europa-Park

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Early EuropaPark Entry Promotion

Book a stay in any room or rate category for travel anytime and receive daily early admission (30 minutes prior to regular park opening hours) to EuropaPark via special entrance.

Guests must have a valid EuropaPark ticket to enter park. Details at check-in. Valid anytime, subject to availability. Other restrictions may apply.

National Rating

Hotelstars Union assigns an official star rating for properties in France. This property is rated 4 stars.

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