Get an overview of this hotelFamily-friendly Rust hotel in Ortenau, near Europa-Park

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Pets allowed
Restaurant

Location

This family-friendly Rust hotel is located in Ortenau, within 3 mi (5 km) of Europa-Park and Funny-World. Wurth Museum and Storchenturm are also within 20 mi (32 km).

Hotel Features

Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café, and a sauna are onsite.

Room Amenities

All 120 rooms offer free WiFi, flat-screen TVs with satellite channels, and hair dryers. Guests will also find phones and desks.

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar features a health club and a sauna. Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This family-friendly hotel also offers a children's pool, a seasonal outdoor pool, and spa services. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar is a smoke-free property.

  • Bar/lounge 
  • Babysitting or childcare 
  • Elevator/lift 
  • Full-service spa 
  • 24-hour front desk 
  • Free breakfast 
  • Conference space 
  • Business center 
  • Restaurant 
  • Tours/ticket assistance 
  • Express check-out 
  • Year Built 1999 
  • Coffee shop or café 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Health club 
  • Smoke-free property 
  • Outdoor seasonal pool 
  • Children's pool 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Luggage storage 
  • Hair salon 
  • ATM/banking 
  • Gift shops or newsstand 
  • Shopping on site 
  • Total number of rooms - 120 
  • One meeting room 
  • Number of floors - 9 
  • Arcade/game room 
  • Wedding services 
  • Number of buildings/towers - 1 
  • Airport transportation (surcharge) 
  • Multilingual staff 

Family Friendly Amenities

  • Family Hotel  
  • Children's pool  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Free WiFi 
  • Cribs/infant beds (surcharge) 
  • Hypo-allergenic bedding available 
  • Air conditioning 
  • Phone 
  • Daily housekeeping 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • Satellite TV service 
  • Desk 
  • Flat-panel TV 

Where to Eat

Guests are offered a complimentary buffet breakfast.

Castillo - This buffet restaurant serves dinner only.

Buena Visa Club - Onsite bar.

Nearby Things to Do

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site 
  • Snowboarding nearby 
  • Bicycle rentals nearby 
  • Golfing nearby 
  • Snorkeling nearby 
  • Mountain biking nearby 
  • Hiking/biking trails nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Scooter/moped rentals nearby 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Steam room in spa 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3:30 PM

Special check-in instructions:

The check-in location differs from the property location. To check in, go to El Andaluz
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available. Contact the property in advance to get details.
The onsite theme park, Europa-Park, is open November 25, 2017-January 7, 2018, March 24-November 4, 2018, and November 24, 2018-January 6, 2019. The theme park is closed November 6-24, 2017 and January 8-March 23, 2018. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 6 per night.

Pets

  • Pets allowed for an extra charge of EUR 13 per pet, per night
  • Dogs and cats only
  • 1 per room
  • Specific rooms only
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No rollaway/extra beds available
It is this hotel's policy to reserve the right to place guests into room types according to the number of full-paying guests and age of children.

Fees

You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: EUR 13 per pet, per night
  • Crib (infant bed) fee: EUR 6 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Castillo Alcazar
  • Castillo Europa-Park
  • Europa-Park Castillo
  • Europa-Park Erlebnis-Resort Castillo Alcazar
  • Europa-Park Erlebnis-Resort Castillo Alcazar Rust
  • Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
  • Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
  • Hotel Alcazar Europa-Park
  • Hotel Castillo Alcazar
  • Hotel Castillo Alcazar Europa-Park

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Early EuropaPark Entry Promotion

Book a stay in any room or rate category for travel anytime and receive daily early admission (30 minutes prior to regular park opening hours) to EuropaPark via special entrance.

Guests must have a valid EuropaPark ticket to enter park. Details at check-in. Valid anytime, subject to availability. Other restrictions may apply.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.


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