Indoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews of Novotel Freiburg am Konzerthaus

4 out of 5
Novotel Freiburg am Konzerthaus
Konrad Adenauer Platz 2, Freiburg im Breisgau, BW

Reviews

8.4

Very Good

Rating 10 - Excellent. 355 out of 1002 reviews" "
Rating 8 - Good. 459 out of 1002 reviews" "
Rating 6 - Okay. 140 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

roger

Traveled with group
Great position of hotel. Staff ok Bar staff great Sara was fantastic Room clean and tidy Bathroom same Should have a safe in room
Stayed 2 nights in Mar 2024

8/10 Good

Jaap

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Griet

Stayed 1 night in Sep 2023

10/10 Excellent

Nataliya

Traveled with family
Liked: Property conditions & facilities, room comfort
Hotel has perfect location. It is 10 minutes walk from the old town. Restaurants are just around the corner. In addition, there is a railway station just across from the hotel. Room was clean with an and amazing view. Customer service at the reception was very friendly and very helpful. We spent two nights at the hotel, and we would like to thank hotel management for making our stay so comfortable. The only thing I would recommend is to change the pillows as some were a bit worn out.
Stayed 2 nights in Aug 2023

2/10 Terrible

Clare

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a six night stay in Novotel Munich we had a five night stay here in Novotel Freiburg. The difference in hotels was remarkable. The hotel in Munich was 5/5 but Freiburg Novotel was 1/5. The location is great - right by the station (trains, trams, buses) and town but that is where it ended. The description says it has a pool but for all six days it was ‘closed for cleaning’. We had travelled with a child and planned on using the pool every day so that was disappointing. The spa area was also closed ‘for cleaning’ throughout our stay. There was meant to be a bar/ restaurant area but that was often closed. For example we went to dine there Sunday night - closed. We then tried Monday night - closed. Breakfast is buffet style and is in a nice room and could be good if replenished but was sketchy. The hot food was poor quality and poorly cooked, the croissants dry, fruit non existent etc etc. The rooms are very tired and need refurbishing. Our air conditioning didn’t work and our tv broke down twice during our stay. The mini bar fridge didn’t work. The area is very noisy late at night as it’s on the way back to the station and you hear the drunks going home - quite a few hang around on the steps of the building next door too with the associated debris/smell. From about 5.45am the garbage vehicles, laundry, drinks deliveries start so don’t expect to sleep as you get woken up with the loud bangs. The staff aren’t interested and in hindsight we should have moved hotels on day 1.
Stayed 5 nights in Aug 2023

8/10 Good

Ronny, Stabroek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was super small
Stayed 1 night in Aug 2023

10/10 Excellent

Alistair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean and the breakfast is execellent.
Stayed 2 nights in Aug 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is next to the main train station, lots of taxis just outside the door, plenty of places to eat within walking distance..hotel restaurant did not seem to be open in the evenings…breakfast was great…
Stayed 5 nights in Jun 2023
Response from ALMAR on Jul 8, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We look forward to welcoming you back to our hotel in the future.Sincerely,your Novotel team

8/10 Good

Lukas, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Michael

Liked: Cleanliness, room comfort
Disliked: Staff & service
Parking problem
Large room and located near the train station. The parking lot system is screwy - you have to pay at the front desk each time you leave.
Stayed 3 nights in May 2023

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Timothy, Memphis

Stayed 1 night in May 2023

8/10 Good

igor, owings mills

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 7 nights in Apr 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover on long journey south.
Stop over on our travels to Switzerland. Easy to find, secure parking and fairly centrally situated. Will use again.
Stayed 1 night in Mar 2023

8/10 Good

Fuechi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many shopping stores. Great underground parking space.

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Easy to park your car and explore the old town by foot. The rooms are well maintained. Convenient for the station too if travelling by train. We enjoyed the pool and sauna. Breakfast was a great selection to please all. Would stay again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the train station and the old town.
Stayed 2 nights in Dec 2022

6/10 Okay

Kathleen

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Undergoing renovations. The carpet in our hotel room was very stained and dirty but everything else appeared tidy and clean.
Stayed 1 night in Dec 2022

8/10 Good

Lauren

Liked: Staff & service, property conditions & facilities
A hotel located adjacent to the hauptbahnhof. The room was well sized as was the bathroom and had a nice view of part of old town. The front desk staff was able to accommodate my very late check in. The carpet in the room wasn't the cleanest and housekeeping was a bit agressive about wanting to clean at 9:15am.
Stayed 1 night in Nov 2022

10/10 Excellent

Shyam Sundar

Liked: Staff & service, amenities, property conditions & facilities
Had a great stay with family. Walkable distance (5 mins) to Hauptbahnhof and trams that take you to old city. Rooms are clean, property is well maintained. Excellent location. Highly recommend.

10/10 Excellent

Derek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Nice parking garage and my three year old loved the kids play area in lobby. Check in was fast and room was spacious and great. Breakfast was VERY good and the staff maintained area well stocked despite busy times. The pool is also great for kids. Hotel restaurant was very good too for dinner one night. Only thing I can complain about is slow Elevators in the morning. Location is great and overall a wonderful Stay.
Stayed 2 nights in Oct 2022

6/10 Okay

Justin

Stayed 2 nights in Sep 2022

2/10 Terrible

Sally

Stayed 1 night in Aug 2022

2/10 Terrible

Jian, Bellevue

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel
The stay was fabulous. Amazing superior room . Perfect room for a family . Breakfast was delicious. Overall the hotel was amazing.
Stayed 1 night in Jul 2022

8/10 Good

Ingrid

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean and lovely staff
Stayed 1 night in Jul 2022

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Neill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, great parking for our big vehicle !
Stayed 1 night in Jun 2022

10/10 Excellent

keliang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Pablo H

Stayed 4 nights in May 2022

10/10 Excellent

Valeriy

Stayed 1 night in May 2022

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Anastazia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

MAX, DORAL

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The Hotel is very well located, I don't like the lack of food at lunch and mainly dinner. No amenities at all or where as a two star hotel and any help for the visitors, except locations of restaurants to take off walking to them in the cold of night. Breakfast its really good, for such good food I can give 3 1/2 stars. The TV it's like a computer monitor and quite old and no English channels,
Stayed 1 night in Dec 2021

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and the hotel was very close to the train station. It was easy to walk into Freiburg to experience the Christmas markets.
Stayed 1 night in Nov 2021

10/10 Excellent

Jinsuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Nice staffs, clean, quiet, nice view, comfortable. Overall good.
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Small beds
The room said it was a Queen Size but the bed was barely a double bed. Very small. Approximately 150cm wide. A queen should be 180cm
Stayed 1 night in Oct 2021

10/10 Excellent

Posse-Blanc

Stayed 1 night in Oct 2021

6/10 Okay

Nabih

Disliked: Cleanliness, staff & service
Unfortunate stay
Still irritated that we used this crappy hotel. I forgot my scarf in the room . I made lot of calls but nobody answers unless you want to make a future reservation! The room is poorly equipped. Not even a coffee maker or a safe .
Stayed 9 nights in Sep 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hot rooms
Hot Rooms with limited aircon but otherwise fine
Stayed 1 night in Sep 2021

8/10 Good

Georgina

Traveled with family
Large hotel with no soul
A typical large hotel with no great service. The pool is small and cold, the sauna was not working (perhaps because of Covid). The rooms are clean and simple but quite expensive when I compare this to a Travelodge in London.
Stayed 2 nights in Sep 2021

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Zeeshan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Family trip
Location is good but the overall property condition is bad. Little over priced. Staff is very friendly and good
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Reception was great but house keeping as the worst
Reception was great They helped a lot for visitors But the house keep service was terrible When the glass was broken and they were all on the floor. We requested the house keeping immediately, but they arrived after 1hour (we called three times) After this morning, when we came back to hotel, the piece of glasses were still on the cabinet and on the floor And shampoo was not refilled for 2days We should visit the reception again and received a small shampoo plastic bottles We requested to refill the shampoo in the morning, nothing happened in the afternoon
Stayed 4 nights in Aug 2021

8/10 Good

Keith

Stayed 1 night in Aug 2021

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2021