Ratings based on 1,686 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Amazing hotel. Great price and location. Close to French Quarter and Superdome.
Comment from Hotel Management
Nov 21, 2017 by Val, Hotel Management
Thanks for your wonderful review. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from jackson, ms

Excellent

Posted Nov 19, 2017
No complaints except I didn’t like the way the tv worked. It was not user friendly when trying to find out what was showing on other channels
Comment from Hotel Management
Nov 19, 2017 by val, Hotel Management
Hi Terri, Thanks for your great review. We look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great hotel in a great location!

Posted Nov 13, 2017
Pros: Close to cruise port, shopping, restaurants, and Bourbon Street.
This hotel was in prime location to high end shopping or Bourbon Street. Very old building that is now a hotel, with great character. Great location...walking distance to great shopping and restaurants. Clean with modern rooms in an old building. Marble floors,high ceilings, old original styling...very beautiful.Cruise port 15 minutes away by taxi. Easy check in and check out.
Comment from Hotel Management
Nov 16, 2017 by val, Hotel Management
Thank you for sharing this great review with us! I am glad that you found the Hilton St. Charles your liking and that you enjoyed your room. I have passed on the kind words to our staff who will enjoy hearing these wonderful comments. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Taichung, Taiwan

Nice

Posted Nov 7, 2017
Excellent, Bed comfortable Bathroom clean Quit in the room Air condition good Just in the downtown Reception is so nice I will recommend this hotel to my friends, and next visit in New Orleans. I enjoyed the stay.
Comment from Hotel Management
Nov 11, 2017 by val, Hotel Management
Thanks for the great review. We are so happy that you enjoyed your room. We would love to have the pleasure of welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Posted Nov 1, 2017
Excellent hotel room right in the heart of New Orleans. We were able to walk to the French Quarter, River Walk, Frenchmen's Street, and the Super Dome. There is also easy access to the street cars. The room itself was very clean and modern, as would be expected from a higher end hotel.
Comment from Hotel Management
Nov 2, 2017 by Val, Hotel Management
Thank you for sharing this great review with us! I am also delighted that your room was to your liking. I have past passed on the kind words to our staff who will enjoy hearing these wonderful comments. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Awesome staff

Posted Oct 28, 2017
Hilton property is more boutique and the staff is tremendous.
Comment from Hotel Management
Nov 2, 2017 by val, Hotel Management
Thank you for sharing this great review with us! I have past passed on the kind words to our staff who will enjoy hearing these wonderful comments. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
Staff and room were nice, however the tub looked a little stained and didn't care for the sliding door to the bathroom.
Comment from Hotel Management
Nov 2, 2017 by val, Hotel Management
Thank you for sharing this great review with us! I am also delighted that your room was to your liking. I have passed on your concern about the tub to our engineering management. I have also passed on the kind words to our staff who will enjoy hearing these wonderful comments. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from lake charles, la

Nice walking distance to both arenas

Posted Oct 23, 2017
This is a great choice for anything in either arena. Walkable, close to restaurants and grocery stores. Nice well appointed room
Comment from Hotel Management
Nov 2, 2017 by val, Hotel Management
Thank you for taking the time share your experience with us. We are happy that you enjoyed your stay. We would be honored to have the pleasure of welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Grand Hotel!

Posted Oct 21, 2017
Pros: The classic grandeur, Location, friendliness and helpfulness of staff, amenities and value.
Cons: NO
Location: It's central to everything, the Trolley passes right by and walking distance to water front, River Walk, shopping district and Bourbon and Frenchman S
We were on a 4 day mini vacation for our 10th Anniversary. Can't say enough about our stay at the Hilton St Charles Ave.! Great location, Staff, value! The bed was super comfortable, the room was big and super clean! We highly recommend for couples, families or business stay!
Comment from Hotel Management
Oct 21, 2017 by val, Hotel Management
Thank you for sharing this great review with us! I am glad that you found the Hilton St. Charles your home and that you had a great Anniversary celebration! I am also delighted that your room was to your liking. I have past passed on the kind words to our staff who will enjoy hearing these wonderful comments. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.
3 out of 5
by A verified traveler

Posted Oct 18, 2017
Location was okay but hotel overall was very disappointing for the price.
Comment from Hotel Management
Oct 25, 2017 by val, Hotel Management
Thank you for sharing your feedback regarding your recent stay with us. I am sorry to hear that that you were disappointed with the hotel. Can you please give me a little more incite about what happen during your stay that made you disappointed so that we can make your next visit great? I have also passed this information on to our management team, and we will be awaiting your response. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.