Ratings based on 1,536 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Very nice hotel close to the quarter, superdome and interstate. Staff was very nice and helpful.
Comment from Hotel Management
Oct 16, 2017 by Assistant Guest Services Manager, Hotel Management
Thank you kindly for this wonderful review! We are so glad to hear you were able to enjoy our convenient location and helpful staff. Our dedicated team eagerly awaits your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ocean Springs, MS

Posted Oct 16, 2017
We enjoyed our stay here! The room was very comfortable and it was a short Uber drive from everywhere we wanted to visit!
Comment from Hotel Management
Oct 16, 2017 by Assistant Guest Services Manager, Hotel Management
We’re so pleased you thoroughly enjoyed your visit to our vibrant city! Thank you for recognizing our convenient location and comfortable rooms. Please come and see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

centralized

Posted Oct 4, 2017
It was concern on the ac unit and vending machines were not working.
Comment from Hotel Management
Oct 5, 2017 by Kristi Foley, Hotel Management
Thank you for bringing this concern to our attention. We are truly sorry for the inconveniences this may have caused. Thank you for overlooking this one problem to enjoy an otherwise fantastic stay. We are applying your feedback to insure better stays for our guests in the future and look forward to the opportunity of serving you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

Posted Oct 1, 2017
Nice hotel near downtown restaurants and bus lines.
Comment from Hotel Management
Oct 3, 2017 by Director of Guest Services, Hotel Management
We're so please you enjoyed our convenient location in the heart of downtown! Please come back to see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il

Amazing hotel close to everything!

Posted Sep 30, 2017
We arrived on a Sunday morning after a cruise. They did not have a room available but graciously checked our bags. Hotel lobby was clean, bright, and had wonderful jazz music playing. We asked the restaurant host if we can just have a pot of coffee in the bar, since, there was no one there so we can relax and we wasted some time before leaving to go to brunch. Once checked in the room was big, clean, beds very comfortable, big screen TV, coffee maker and the room was cool. You are able to regulate the thermostat warmer or cooler. I hate sleeping when it's warm in the room. Loyola street street car stop was right outside the door. Street car takes you to French Quarter in 3 stops. After a night at the bars, the desk staff graciously gave us a couple of pizza menus so we can order in. And they called us when the order arrived. The rooms require a room key to enter elevator so rooms are secure. Next time in New Orleans I will definitely book here!!
Comment from Hotel Management
Oct 3, 2017 by Director of Guest Services, Hotel Management
We're honored to have earned your loyalty! It's incredibly rewarding to receive such wonderful feedback. Thank you kindly for taking the time to review our hotel. We truly value your business and hope to serve you again in the future!
3 out of 5
by A verified traveler from minneapolis

Affordable hotel

Posted Sep 25, 2017
Pros: Location
Cons: Clean out the a.c. Units.
Room smelled musty. I ended up w a sinus infection. Restaurant food mediocre.
Comment from Hotel Management
Sep 26, 2017 by Director of Guest Services, Hotel Management
We deeply regret you left dissatisfied; thank you for taking the time to bring your concerns to our attention. They have been shared with the entire team for immediate action. Please accept our sincere apologies for the issues encountered during your stay. Our dedicated team welcomes the opportunity to serve you again and make up for this poor representation of our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Nice hotel, close to the beach

Posted Sep 5, 2017
This resort was very nice and quiet. I loved the 5 different pools and all the amenities it offered. The restaurants are great and reasonable. Loved the happy hour drinks. Kids may get a little bored as it is more suitable for a relaxed vacation although it has kids activities and 5 pools. The beach is right behind the hotel, so it is very convenient. There isn't much to do in the island and everything closes very early, but if you leave the island there are plenty to do. The Sanibel Outlet Mall is a must. Lots of sales at every store. Will return very soon with the entire family :)
Comment from Hotel Management
Sep 5, 2017 by Director of Guest Services, Hotel Management
We greatly appreciate the wonderful review, however, our property is located in New Orleans. Our dedicated team would be happy to accommodate your next family vacation!
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Nice place, great staff

Posted Sep 4, 2017
Pros: Staff, downstairs bar, room size
Cons: Toilet positioned in such a way that you couldn't put the seat up without holding it. Water in shower not hot enough. Can't adjust air con direction
Nice facility, great staff, pool and fitness center were very nice and convenient. Would definitely stay there again.
Comment from Hotel Management
Sep 5, 2017 by Director of Guest Services, Hotel Management
Thank you for taking the time to acknowledge our successes, in location, service, and amenities, and bring this concern to our attention. We truly appreciate your business and feedback, and hope to serve you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

Very nice hotel in the CBD

Posted Sep 4, 2017
This hotel is always great to stay ... great staff always makes you feel welcome. Great restaurant Within walking distance of superdome / smoothie king center and other eateries/attractions
Comment from Hotel Management
Sep 5, 2017 by Director of Guest Services, Hotel Management
We're so grateful for your kind comments and loyalty! Your experience is exactly what we strive to provide, and guest recognition is the nest reward for our efforts!
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison MS

Very nice hotel! A hidden jewel.

Posted Sep 3, 2017
Pros: Price, clean and upgraded.
Cons: nothing
Location: We went to a Saints football game and only an eight minute walk. We also walked to Quarter for some fun!! Also lots of shopping.
I'm glad we discovered this hotel in New Orleans! It is in the perfect location. A short walk to the Quarter, many restaurants and the Superdome! In the past we have stayed in the Hyatt across the street but not any more. This hotel is very nice, clean and upgraded. Staff were very friendly and helpful. Parking is attached to the hotel and makes for a easy in and out. The best thing is the price; one quarter of the Hyatt!!!
Comment from Hotel Management
Sep 5, 2017 by Director of Guest Services, Hotel Management
Thank you kindly for taking the time to share your wonderful experience. We take great pride in providing a memorable experience, and guest recognition is the best reward for our efforts! Smiling faces eagerly await your return!