Ratings based on 799 Verified Reviews

4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new orleans la

Posted Aug 5, 2017
Good. Visited for two vacations August 2016 and August 2017
Comment from Hotel Management
Aug 7, 2017 by Blake Lugo/Management , Hotel Management
Thank you so much for choosing the HomeWood Suites by Hilton!!! As it is our pleasure to provide the best service and comfort for our guests, we are more than pleased to hear that you enjoyed your stay with us. We hope you travel to our great city of New Orleans again soon and when you do be sure to let us know so we can have your room ready and waiting.
5 out of 5
by Stephen

Family room was excellent

Posted Jul 19, 2017 on Hotels
Excellent one bedroom family room
Comment from Hotel Management
Jul 21, 2017 by FOM, Hotel Management
Thank you so much for choosing the HomeWood Suites by Hilton!!! As it is our pleasure to provide the best service and comfort for our guests, we are more than pleased to hear that you enjoyed your stay with us. We hope you travel to our great city of New Orleans again soon and when you do be sure to let us know so we can have your room ready and waiting.
5 out of 5
Recommended
for Everyone
by A verified traveler

PERFECT CENTRAL LOCATION

Posted Jul 18, 2017 on Orbitz
GREAT! I WOULD STAY THERE AGAIN! THE STAFF WAS WONDERFUL!
Comment from Hotel Management
Jul 20, 2017 by Blake Lugo/Sales Coordinator, Hotel Management
Thank you so much for choosing the HomeWood Suites by Hilton!!! As it is our pleasure to provide the best service and comfort for our guests, we are more than pleased to hear that you enjoyed your stay with us. We hope you travel to our great city of New Orleans again soon and when you do be sure to let us know so we can have your room ready and waiting.
5 out of 5
by Tanya

Love it

Posted Jul 12, 2017 on Hotels
Nice place.
Comment from Hotel Management
Jul 18, 2017 by FOM, Hotel Management
Thank you for the awesome review and awesome rating!!!
5 out of 5
by Melvin

Day trip from Memphis, TN.

Posted Jul 12, 2017 on Hotels
In walking distance to everything, Great Hotel!
Comment from Hotel Management
Jul 18, 2017 by FOM, Hotel Management
Thank you for the awesome review and awesome rating!!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Superdome

Posted Jul 5, 2017
I stayed 3 nights for music festival at Superdome and convention center. My first night returning to my room it wasn't cool at all.Very hot in NOLA!I was offered a new room but didn't want to switch rooms initially at 2am.Returned to the room, pulled back sheets and discovered STAINS on top sheet.I took pics, showed them to front desk. I was finally asleep in new room.I was awakened by maintenance and housekeeping several times that morning.I was informed that NO one knew I was "supposed" to be in new room. Manager Candy was very apologetic. My new room hadn't been assigned in the system. The front lobby was very welcoming, the staff and security Derek were very helpful.The initial room was ok.The linen appeared a little work, my pillowtop wasn't fluffy.I don't think that's asking too much for $300per night.My second room was VERY noisy with the a.c. and fridge.The sliding door didn't lock to the balcony.The phones weren't working, I didn't bother calling front desk.I The luggage carts were on their last wheels,LITERALLY!Wi-Fi very strong connection. I didn't get up in time for breakfast.Purchased snacks &soda from hotel snack shop.Overall I give 3 stars.Not unbearable stay.
Comment from Hotel Management
Jul 10, 2017 by Blake Lugo/Management , Hotel Management
Thank you for reviewing our property. I am truly sorry for the inconveniences you encountered with our team. This is very uncharacteristic of our level of service and I have shared your comments with our (supervisor) so that she can follow up with her team. I am confident that you did speak with one of our Managers on Duty while you were here so that she could have resolved this matter to your satisfaction prior to your departure. If this is not the case please give us a call here at the hotel and ask to speak to our Assistant General Manager so we may further resolve the problems you received during your stay. If given the opportunity we would enjoy welcoming you back again next time your travels bring you back this way.
3 out of 5
by A verified traveler

Pretty good

Posted Jul 2, 2017 on Hotels
The hotel was very nice and it was a short walk to many of the local attractions. There is only valet parking due to its location, the valet was very fast and courteous. The parts that didn't go well were that there were 6 packets of decaf in the room and 0 regular coffee, which as any coffee drinker can tell you is not cool. Also the neighbors were very loud. The hotel guide book in the room said the breakfast was at 6:30 but they hotel staff said 7, so still no coffee. Overall pretty good, I'm not sure if I'd stay there again.
Comment from Hotel Management
Jul 5, 2017 by FOM, Hotel Management
Thank you for reviewing our property. I am truly sorry for the inconveniences you encountered with the coffee and loud noise outside your room. This is very uncharacteristic of our level of service and I have shared your comments with our (supervisor) so that she can follow up with her team. I am confident that you did speak with one of our Managers on Duty while you were here so that she could have resolved this matter to your satisfaction prior to your departure. If this is not the case please give us a call here at the hotel and ask to speak to our Assistant General Manager so we may further resolve the problems you received during your stay. If given the opportunity we would enjoy welcoming you back again next time your travels bring you back this way.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, Tn.

Great Hotel minutes from everything.

Posted Jun 7, 2017
Pros: The Rooms. The Staff. The Location.
Cons: I can not think of anything at this time.
Location: Homewood Suites are only minutes from everything. Walk-Ons, The Aquarium, Ferry and the Harrah's Casino are all in walking.
This is a great place to stay in New Orleans. The rooms were very clean. The Staff was WONDERFUL. I can not think of anything that would have made our stay any better. We had a 2 Bedroom Suit. We had a Balcony off one of the bedrooms over looking over the main street. I would never stay anywhere else in New Orleans. The hotel was very quit. The Valet Staff was FANTASTIC. I just can not say enough about Homewood Suites.
Comment from Hotel Management
Jun 13, 2017 by Blake Lugo/Management , Hotel Management
Thank you for staying at the Homewood Suites New Orleans. We do appreciate you taking the time out to let us know how well we served you during your stay with us. We do hope that we get the opportunity to serve you again on your next visit to New Orleans.
5 out of 5
by cynthia

Girls Trip Memorial Day Weekend 2017

Posted May 31, 2017 on Hotels
7 of us girls were there for Memorial Day weekend. Went to Bayou Country Music Fest & explored New Orleans. Everything was in walking distance. Hotel was excellent. We thoroughly enjoyed ourselves & we will definitely return. Staff was very friendly & accommodating. Hotel very clean. Breakfast was very good.
Comment from Hotel Management
Jun 2, 2017 by FOM, Hotel Management
Thank you so much for choosing the HomeWood Suites by Hilton!!! As it is our pleasure to provide the best service and comfort for our guests, we are more than pleased to hear that you enjoyed your stay with us. We hope you travel to our great city of New Orleans again soon and when you do be sure to let us know so we can have your room ready and waiting.
5 out of 5
by Alexander

Posted May 30, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017 by FOM, Hotel Management
Thank you for the awesome rating!!!