Ratings based on 1,893 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near attractions

Posted Nov 23, 2017
Pros: The front desk staff sent a bottle of wine and chocolates to my sister's room for her birthday :-)
This is a nice hotel. The wait staff in Pete's did not seem to have an urgency about them though.
Comment from Hotel Management
Nov 24, 2017 by Erik Fabacher, Hotel Management
Thank you for being our guest and for taking the time to share your experience with us! I am glad that you enjoyed your sister's birthday celebration with us! Sincerely, Erik Fabacher
4 out of 5
Recommended
for Everyone
by A verified traveler from Earth

Posted Nov 22, 2017
The hotel was perfect location for us. Far enough, but close enough to the famous Bourbon St. and French quarter. On a good weather day you can walk the town's best attractions. Hotel and staff were sincerely courteous. Only one suggestion, get rid of the in room cheap 80's alarm clock. Come on, the hotel is way too nice. Step that up and you will be my go to spot for life. Peace ✌
Comment from Hotel Management
Nov 24, 2017 by Erik Fabacher, Hotel Management
Thank you T. I am so glad that you enjoyed your visit with us. Please forgive our retro alarm clocks in the room. We are looking to upgrade them soon. Sincerely, Erik Fabacher - Front Office
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location- walking distance to Superdome

Posted Nov 19, 2017
Great place to stay for a Saints game or weekend in New Orleans. Good bar and nice rooms and staff.
Comment from Hotel Management
Nov 22, 2017 by Erik Fabacher, Hotel Management
Thank you for being our guest and for taking the time to share your experience! Please make us your home when visiting the dome! Who Dat- Erik Fabacher - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester,NY

business trip

Posted Nov 1, 2017
Pros: The staff was very pleasant
Cons: nothing I can think of
Location: Good location. Near the busy spots. Construction in front of hotel made it a little less convenient.
The hotel was clean and staff was very pleasant. Great restaurant and bar. All was very good.
Comment from Hotel Management
Nov 3, 2017 by Sara K., Hotel Management
Hi John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Great location

Posted Oct 28, 2017
Very pleasant stay. Staff are extremely friendly and accommodating. Rooms are large and comfortable.
Comment from Hotel Management
Nov 3, 2017 by Sara K., Hotel Management
Hi Jennifer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Oct 8, 2017
excellent staff, perfect location, breakfast is A++.
Comment from Hotel Management
Nov 3, 2017 by - Sara K., Hotel Management
Hi A, Thank you so much for your great review of our hotel. We are glad you enjoyed your stay with us and hope to see you soon. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from portland

Don't look behind the curtain...

Posted Sep 26, 2017
It all looks good from the outside; good location, friendly staff, attractive decor... but... it's pretty cheap construction. The shower handle fell off everytime. The gym has no fans. The bathroom counter and beds are freakishly tall, at 5'4" the struggle was real. The faucet in the sink is so close to the back of the bowl that it's hard to use. And the coffee is undrinkable. BUT great location.
Comment from Hotel Management
Sep 29, 2017 by Erik Fabacher, Hotel Management
Hello Erin, Thank you so much for choosing the InterContinental New Orleans for your recent stay in the city. I am glad that you enjoyed your stay with us despite a few issues with the shower handle and the design of our bathroom amenities. I hope that you decide to come back and stay with us again soon. Sincerely, Erik Fabacher -Front Office Manager
4 out of 5
by A verified traveler from Atlanta Georgia

Posted Sep 25, 2017
Pros: Location
Cons: Valet Parking
The hotel was clean and the room was large. The Valet Parking was terrible. Didn't find on the hotel website the cost of the Valet Parking and when we arrived was told that it was $48/per day. On the day we checked out we requested the car at 6:14am - it took the Valet over an hour to find our car. The front desk manager was very unhelpful. Told me to contact the other front desk manager to refund us the cost of the parking for 1 day because he was getting off duty in a few minutes. Not sure I would use this hotel again, as there are so many in New Orleans that have Valet Parking. They finally found our car around 7:15am.
Comment from Hotel Management
Sep 29, 2017 by Erik Fabacher, Hotel Management
Hello Tereas, Thank you so much for being our guest and for providing us with feedback from your recent visit. I am glad that you enjoyed the hotel's location and I am terribly sorry that your experience with our valet company was less than ideal. I apologize for the confusion that caused the extreme delay in your car retrieval. I hope that you reconsider being our guest in the future despite this incident. Sincerely, Erik Fabacher - Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Nice hotel only problem in room safe did not work. Other than that hotel was a great place to stay.
Comment from Hotel Management
Sep 29, 2017 by Erik Fabacher, Hotel Management
Thank you for being our guest and for taking the time to share your experience with others. I am sorry there was an issue with your safe at the hotel. Please come back and visit us again soon. Sincerely, Erik Fabacher
5 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Beach, CA

Just outside French Quarter, perfect place to be.

Posted Sep 21, 2017
Pros: The staff is amazing.
Great place to stay, it's in the middle of everything.
Comment from Hotel Management
Sep 29, 2017 by Erik Fabacher, Hotel Management
Hello Ron! Thank you so much for choosing the InterContinental New Orleans. I am so glad that the staff made such a great impression on your stay. We look forward to your next visit. - Erik