Ratings based on 1,837 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Great hotel...walking distance to shops

Posted Jul 29, 2017
Great service, staff very friendly, $5 happy hour drinks, very clean rooms and hotel, staff very knowledgeable on site seeing activities. We celebrated our 25th wedding anniversary...what a blast! Music in the streets, what a nice treat!
Comment from Hotel Management
Jul 31, 2017 by Erik Fabacher, Hotel Management
Thank you for celebrating your 25th Anniversary with us! I am so glad that you enjoyed your time here in New Orleans and at the InterContinental. Come back for # 26 too! Sincerely, Erik Fabacher
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
Had to call three times to get a remote for the television. Pete Resturant sevice was slow.
Comment from Hotel Management
Jul 16, 2017 by Erik -Front Office Manager, Hotel Management
Thank you for being our guest and for providing us with valuable feedback. I apologize for an undue delays in having your remote replaced. We hope you come back and see us again soon. -Erik F.
5 out of 5
Recommended
for Everyone
by A verified traveler from Crystal Lake, IL

Posted Jul 15, 2017
Great hotel in the business district just a few blocks from the quarter
Comment from Hotel Management
Jul 16, 2017 by Erik -Front Office Manager, Hotel Management
Thank you Allen! We hope you come visit us again soon. - Erik F.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, centrally located in New Orleans

Posted Jul 14, 2017
Enjoyed the stay, convenient self parking next door.
Comment from Hotel Management
Jul 16, 2017 by Erik -Front Office Manager, Hotel Management
Thank you for your visit. I am thrilled you enjoyed your stay. Come back soon. -Erik- Front Office manager
5 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands

Very Good

Posted Jul 10, 2017
Pros: location, price
This is a very good hotel. The location is excellent. The staff are very good. The room was clean and spacious. For the price, this hotel is an excellent choice.
Comment from Hotel Management
Jul 28, 2017 by Erik, Hotel Management
Anissa, Thank you so much for being our guest and for taking the time to share your experience with others! We look forward to your next visit. Sincerely, Erik Fabacher
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
The hotel was in a decent location. Hotel staff were friendly and accommodating.
Comment from Hotel Management
Jul 10, 2017 by Melanie, Hotel Management
Thank you for taking the time to leave us a review!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Excellent staff! Comfortable rooms!

Posted Jul 4, 2017
Professional, Friendly staff. Front Desk Darian and valet Dominic. Housekeeping did a great job keeping towels in the room and room cleaned. Gym and pool clean. Apples in the room were a Nice touch! Great location to restaurants and convention center.
Comment from Hotel Management
Jul 5, 2017 by Melanie W., Hotel Management
Thank you for your kind review! I'm happy to hear that you enjoyed your stay and I will pass along your kudos to Darian, Dominic and our Housekeeping team!
4 out of 5
Recommended
for Everyone
by A verified traveler from L

Nice hotel close to eating and tourist attractions

Posted Jul 4, 2017
The check in went smoothly The desk gave suggestions of restaurants. The bed was very comfortable and the room was a nice size. They have 2 in house restaurants. They also have a bar. The only negative was $42 plus a surcharge it was outrageous. I will not rent a car again. The parking was more than the rental car. I will Uber or Lyft next trip.
Comment from Hotel Management
Jul 5, 2017 by Melanie W., Hotel Management
Thank you for taking the time write a review about our hotel. I'm happy to hear that you had a comfortable stay with us. We will take your feedback regarding the valet parking fee under advisement.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
Staff was courteous and prompt in responding to your need.
Comment from Hotel Management
Jun 30, 2017 by Summer D. , Hotel Management
Thank you for the review.
3 out of 5
by A verified traveler

Dirty rooms

Posted Jun 27, 2017
The first room I was assigned to did not have a clean bathroom. Garbage bin full and used soap in soap trays. My room was changed when I complained but next room had gum wrappers and used dental floss on floor. Overall hotel is not maintained in a way consistent with price.
Comment from Hotel Management
Jun 30, 2017 by Summer D. , Hotel Management
Thank you for the feedback. We will use this information to improve our services.