Ratings based on 1,355 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chester Springs, PA

Perfect location!

Posted Dec 10, 2017
This was the 2nd time we stayed at this hotel in NOLA. Can’t beat the location. Close to everything. Hotel was clean, and unlike other reviewers, we found the common areas warm. There were some very minor signs of wear and tear, but nothing that detracted from our stay. Would definitely recommend this hotel.
Comment from Hotel Management
Dec 11, 2017 by Director of Operations, Hotel Management
Dear Greg, thank you for returning to JW Marriott New Orleans. We are pleased to read our location was ideal for your needs and that you enjoyed your time with us. We appreciate you recommending us and look forward to welcoming you back soon. Glenn Gray, Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Clean hotel, right on bourbon st

Posted Dec 5, 2017
Overall was a great hotel had no issues booking, checking out, getting help. etc The only thing i was not a fan of was the 45 dollars a day for parking its stacks up after a couple of days
Comment from Hotel Management
Dec 6, 2017 by Director of Operations, Hotel Management
Dear Edgar, thank you for being our guest at JW Marriott New Orleans. We are pleased to read our convenient location and well-kept property met your expectations for a pleasant stay. However, we are sorry that you were unhappy with our parking charges. We hope that the positive aspects of your stay will encourage you to choose us again in the future. Glenn Gray, Director of Operations
1 out of 5
by A verified traveler from Miami, FL

Nice location but poor hot water

Posted Dec 4, 2017
Cons: More respect to the customers
The hotel is in a nice location and overall clean. However, our experience was not good at all regarding the hot water. The water temperature fluctuates and at times there is not hot water at all. For that reason we missed a dinner reservation since we could not take a shower. We spoke to the manager and they said there was nothing they could do to compensate us with the rate. The morning of the check out I received the paper under the door about no further charges. The next day I received a fraudulent alert from my credit card regarding a charge of $100 from the hotel. This is supposed to be a MARRIOTT. NEVER STAYING AT THIS PLACE AGAIN.
Comment from Hotel Management
Dec 8, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We apologize for the disappointing experience. Our maintenance supervisor has been made aware of your concerns, and we will certainly be following up with the hot water issue. It is always our goal to have everything functioning properly once we are made aware of an issue, so we thank you for letting us know. Additionally, we apologize if you were overcharged for your stay. If you are still in doubt regarding your bill, please contact our General Manager to provide more information so we may properly investigate and resolve this issue. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Glenn Gray Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Excellent service!

Posted Nov 27, 2017
Highly recommend this hotel phenomenal location, fantastic staff and facility
Comment from Hotel Management
Nov 27, 2017 by Director of Operations, Hotel Management
Dear Gayle, thank you for staying at JW Marriott New Orleans. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. We hope to welcome you again whenever your travels bring you back here. Glenn Gray, Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location very close to all activities

Posted Nov 10, 2017
Very good hotel There is good room for improving the lounge. The breakfast was very good Afternoon service needs further improvement
Comment from Hotel Management
Nov 11, 2017 by Director of Operations, Hotel Management
Dear Guest, our sincere thanks for reviewing your stay at JW Marriott New Orleans. We are pleased to read our location was ideal for your needs and that you enjoyed our breakfast offerings. Having said that, your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope to have the honor of hosting you again soon. Glenn Gray, Director of Operations
3 out of 5
Recommended
for Everyone
by A verified traveler from Lake Charles, LA

Nice hotel, good location

Posted Nov 6, 2017
Nice hotel but our a/c was not working. Maintenance did respond quickly. Fogo de Chão is a great restaurant.
Comment from Hotel Management
Nov 6, 2017 by Director of Operations, Hotel Management
Dear Stu, thank you for choosing our hotel. Although you had an overall pleasant stay, we are sorry for the maintenance issue you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. Please give us another opportunity to make a better impression on your next visit to our area. Glenn Gray, Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

2 Happy Canadians!

Posted Oct 23, 2017
Pros: Location, location & location . Plus your rooms were very clean & the staff were friendly, professional & knowledgeable about the local amenities
Cons: Nothing negative to say
Awesome experience. My wife and I will recommend your hotel to anyone who cares to ask. Thanks!
Comment from Hotel Management
Oct 24, 2017 by Director of Operations, Hotel Management
We appreciate your five-star review of the JW Marriott New Orleans! We strive to provide service and amenities that are worthy of this kind of feedback. Thank you so much. We look forward to having you as our guest again. Glenn Gray Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires, Argentina

Very Nice Facility

Posted Oct 19, 2017
Pros: Rooms and Facilities. Excessive AC everywhere
Cons: Billing Staff very poor
Location: Great Location
Hotel facilities excellent, rooms too. Great location. Front Desk staff disappointing except the Front Desk Manager and the Concierge "Daisy" that were very helpful.
Comment from Hotel Management
Oct 20, 2017 by Director of Operations, Hotel Management
Thank you for the terrific review. We are so glad you loved our location and rooms. We apologize for the average service you received from some of our team and assure you this has been addressed. We are confident you will see improvement on your next visit! Thanks for choosing our hotel. Please join us again soon. Glenn Gray Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison,MS

No, it’s in CBD of New Orleans....no beach

Posted Oct 17, 2017
Pros: Location
Cons: Enlarge bathroom
Location: Saints, French Quarter, Warehouse District, and Casino nearby
Close to everything, great location for N.O.location
Comment from Hotel Management
Oct 17, 2017 by Director of Operations, Hotel Management
We are delighted you had a great experience at the JW Marriott. Our guests frequently mention our super location and we're happy this made your stay so memorable. We appreciate your business and hope to see you again soon! Glenn Gray Director of Operations
3 out of 5
by A verified traveler from new orleans

Posted Oct 16, 2017
My reservation could not be found. Took giving them the confirmation to locate it. Room was just ok. Pretty beat up
Comment from Hotel Management
Oct 18, 2017 by Director of Operations, Hotel Management
Thank you for staying with us and for reviewing your experience. Please accept our apologies for the problems you had with your reservation and in your room. We take feedback such as yours to heart and will use it to fine tune our procedures to better serve you. Thanks again and we hope to see you again. Glenn Gray Director of Operations