Ratings based on 2,011 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Nice hotel close to Bourbo street and french quart

Posted Jul 25, 2017
My only issue was house keeping did not come to clean my room until after 3pm, I was hoping they would clean the room while I was gone. I left my room all morning as early as 9am. So I declined housekeeping because I needed to take a nap.
4 out of 5
Recommended
for Everyone
by A verified traveler from Big Island

Posted Jul 23, 2017
Check-in was accommodating since I arrived at 9am traveling from Hawaii. There was a room available and was able to check in early rather than at check in time. Staff was friendly and inviting.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good location

Posted Jul 18, 2017
It was my first time in New Orleans and I made the right choice with this hotel. The hotel is next to French Quarters and away from all the noise. It was very easy to walk to French Quarters and the street car station was right next to hotel. Posts of restaurants and stores next to hotel. It would be nice to have much cleaner room. Housekeeping was cleaning my room every other day. The floor wasn't really vacuumed and sink was not cleaned. Overall hotel is ok to be next to party and have affordable price.
4 out of 5
Recommended
for Other
by A verified traveler from Los Angeles

Friendliest Staff in the Big Easy

Posted Jul 12, 2017
Pros: I love that it's less than a 10 minute walk from the French Quarter. The staff is very friendly and makes you feel at home. Also clean and cool decor.
Cons: Different sinks in the bathrooms that make the water drain normally would be my #1 thing to change. Also more outlets by the beds.
Location: It's so close to the French Quarter and there is SO much to do there.
My friend I was traveling with initially found this hotel because we we're looking for a budget-friendly hotel that was close to the French Quarter and had a secure valet garage. I was helping her move into a new place in a different state, so she had a lot of her belongings in her car and we needed to make sure it would all be safe overnight. Her stuff ended up being totally safe and completely untouched, as expected. But wow, was this place a gem for young people on a budget, but still looking for a quality stay in New Orleans. The hotel was easy to find and the staff was as nice as can be. The manager at the check-in desk was so kind. She even wished us a good time before we went out for the night and remembered us when we got back. It made us feel at home. The doorman was also very friendly and gave us very clear, concise directions for getting to Cafe Du Monte. The overall decor was very cool and seemed like it was newly renovated. The room wasn't perfect though. There weren't many outlets near the bed for easy overnight phone-charging, but I suppose that's just a problem for millennials. Also, the water in the sink went down VERY slowly, but it wasn't because of the drain, it was because the shape of the sink was not angled properly for the water to make its way to the drain. If you can get past those little details, I totally suggest staying here. Also they provided us with two free drink tickets to get our night started right!
Comment from Hotel Management
Jul 14, 2017 by Front Office, Hotel Management
Hi Jade, I am so glad to hear you had a great stay!!! I believe Miss Donna is the one you are speaking of and I will defiantly pass this on to her. Sorry about not having enough outlets that's something I will speak with Engineering about to see what we can do. I hope yall can come back and stay with us again! Michelle Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

In a perfect location

Posted Jul 8, 2017
I enjoyed staying at this hotel. It was in the middle of everything New Orleans has to offer. My room was clean and comfortable. The bed was very comfortable and the staff was friendly and helpfull.
Comment from Hotel Management
Jul 14, 2017 by Front Office, Hotel Management
Hi, We are so glad to hear you had a great and comfortable stay with us, please come back and see us! Thank you, Michelle Front Office Manager
2 out of 5
by A verified traveler from washington

Old hotel

Posted Jul 7, 2017
Pros: -
Cons: -
Location: -
Unexpected "amenity" charges ; room had wet carpet from a spilled coffee pot; sheets old and had a tear. Not well maintained. I would not return there.
Comment from Hotel Management
Jul 14, 2017 by Front Office, Hotel Management
Hello Ralph, I am so sorry to hear about the inconvenience you experienced during your stay and I will speak with Housekeeping to see what went wrong as we have a very in depth room inspection procedure. Thank you, Michelle Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location close to downtown activities!

Posted Jul 3, 2017
All good with one disappointment.....I made reservations very early to have my Granddaughter and her husband close to us, and made a special request for that....it did not happen. We were on the 10th floor, they on the 7th. The hotel made no offering, such as a delayed sign-in, to get us closer....just made some lame excuse about numbers of bookings....very disappointing at the time considering we were visiting from an extended separation.
Comment from Hotel Management
Jul 14, 2017 by Front Office, Hotel Management
Hello, I am so sorry were not able to keep your granddaughter and Husband close to you as that is our goal when families travel together. During your stay we did have 2 large groups in house and the hotel was sold out and unfortunately we are not able to always meet all request and for that do apologize. Thank you, Michelle Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2017
Pros: 1 block from canal stret and about 1 mile from the french quarter
Cons: make the wake up calls
Location: great lo ation -lots of things to do
I asked for a wake up call the 3 days i was there but they did not perform any of them .
Comment from Hotel Management
Jul 3, 2017 by Front Office, Hotel Management
Hello, We do apologize for not receiving your wake up call we will check our system to see what needs to be fixed. Thank you, Michelle Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Right in French Quarter

Posted Jun 28, 2017
Awesome location! You can walk everywhere or catch the street car right in front of the hotel. Room was clean, comfortable beds, friendly door man and front desk employees. They even gave us two free drinks at checkin. The only complaint we had was parking, it should be free with the hotel stay and the lot if you self park is very hard to maneuver around and difficult to find vacant spots.
Comment from Hotel Management
Jun 29, 2017 by Front Office, Hotel Management
Hi Charlotte, We are so glad to hear you had a great stay at The Royal St. Charles Hotel. Our valet parking is outsourced as are all of the hotels in the city. We have found that our valet charges are one of the lowest in the city. We hope to see you again soon! Front Office Michelle
4 out of 5
Recommended
for Everyone
by A verified traveler

very close to French Quarter

Posted Jun 5, 2017
One block from Canal and French Quarter. We were able to walk everywhere.
Comment from Hotel Management
Jun 6, 2017 by Front Desk, Hotel Management
Thank you for this great feedback! This will allow us to enhance the experience at our property The Royal St. Charles. Please let us know of any opportunities to make your stay better in the future.