Ratings based on 13 Verified Reviews

3.5 out of 5
80% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping and restaurants.

Posted Nov 6, 2016
Pros: Cleanliness.
Cons: Misleading menu in its restaurant for american visitors. They refused to serve the dinner at the price clearly offered to visitors from US.
Location: Very crowded and dangerous to walk in front and around the hotel. Not a hotel fault. This is India. New Delhi locations are far better.
The hotel had no information about my reservation and sent me away to another inferior hotel nearby. I came back the next day to see a manager and a helpful staff member sorted it out. In general. helpful staff. Poor on menu items shown to be offered to the american visitors. For example, they had no jam to go on the bread toast for breakfast. The waiter was disrespectful. Instead of placing tomato soup properly on my table, almost threw on my table, that also not in front of me but far away from me. So I returned the soup saying I did not want it that way. Bathroom shower water not restricted to stay within shower area and flowed all over the bathroom floor, making it wet and slippery to walk.
3 out of 5
by A verified traveler

EXCELLENT SERVICE

Posted Feb 13, 2016 on Hotels
This is not a 5 star hotel but the service is like a 5 star. Staffs are really friendly and trust worthy. The location of this hotel is great if someone wants to be in the centre of Carol Bagh for shopping.
Comment from Hotel Management
Jul 16, 2016 by Hotel Management, Hotel Management
Thank you so much for appreciating our efforts and services and we are glad to hear that you had a great stay with us and it was a pleasure having you as our guests. Hope that you would continue to stay with us again in the future.
4 out of 5
by Pal from Singapore

Amazing place to stay for shopping

Posted Mar 25, 2014 on Hotels
Great security. The restaurant, Pind Balluchi had good food that was reasonably priced. Good service and very safe. The room was cleaned daily without fail. There was no fear regarding my things. In fact, left my Iphone to charge there when I went out with no worries and it was left there even after the room was cleaned. Very near to Karol Bagh shopping market. The toilets however, could have been cleaner. Excellent service though! Will not mind coming back!
Comment from Hotel Management
Sep 6, 2014 by Hotel Management, Hotel Management
thank you for taking time to review us and also appreciate the generous and kinds words regarding our services and those of the efforts of our staff. We are glad that you were impressed by our services and we hope that you will consider us in your next visit
5 out of 5
by Eliza from France

“Friendly, welcoming, clean, spacious Hotel

Posted Mar 10, 2014 on Hotels
We arrived in the middle of the night but the staff were well prepared and waiting! They helped us to settle down quickly for a good sleep. The staff are exceptionally warm and friendly, feels like a family from the first moment! And yes! It really feels safe here! A rare feeling in Delhi. They are extremely helpful, you just say it and they will do their best to help you out.The rooms were very clean although luxurious, same with the washrooms. The air conditioner works smoothly too. Wifi works perfectly.Food was awsm!!!!Overall, I felt very good staying at this hotel and I would definately recommend this place for young travellers who like to stay in a place where they can feel home!
Comment from Hotel Management
Sep 6, 2014 by Hotel Management, Hotel Management
we are glad that you had a great stay experience with us and thank you for noticing and appreciating our services and the efforts of our staff and glad that we could make your stay comfortable and we hope that you would choose again for your future visits
4 out of 5
by A verified traveler

Great for a budget accommodation.

Posted Feb 11, 2014 on Hotels
A decent hotel with lots of facilities and service.A very clean hotel and good looking hotel. The rooms are big and accommodating.The high level of quality and great hospitality by the staff.The restaurant at the ground floor was very different I never experienced such a good traditionally decorated restaurant and they served excellent food.location of the hotel is convenient and the hotel was clean. service was very prompt.LOVED MY STAY.
Comment from Hotel Management
Sep 6, 2014 by Hotel Management, Hotel Management
we are glad that you had a great time during your stay with us and that you appreciate our services and the efforts of our staff and we hope that you give us another chance of service and that you would consider us for your future visits
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean hotel.

Posted Feb 8, 2014
Pros: restaurant and rooms were best part.
Good clean hotel with basic facilities. Good staff. Free wifi with good speed is a bonus.the restaurant offered Excellent Indian food and a really good atmosphere! loved it a lot.Room was soo well.
Comment from Hotel Management
Jan 3, 2015 by Hotel Management, Hotel Management
Glad you had a great stay experience with us and we hope to see you again
5 out of 5
Recommended
for Everyone
by Jenna from U.K

Great hotel with great location.

Posted Feb 4, 2014
Pros: Food,room and staff.
Cons: Everything was perfect.
Location: Location was great and little noisy.Karol Bagh market was very near.That's suitable for shopping in reasonable price.
Staff were very welcoming. A very charming, friendly hotel with good value for money. Pleasantly surprised - rooms were comfortably furnished with good bathroom facilities.Food was mindblowing and very tasty.
Comment from Hotel Management
Jan 3, 2015 by Hotel Management, Hotel Management
thank you for appreciating our services along with the efforts of our staff and we are glad that you had a great time during your stay with us. Hope to see you again
5 out of 5
Recommended
for Everyone
by Samantha from india

Good for short stay

Posted Nov 4, 2013
Pros: Best food in the restaurant.
Cons: Hotel staff
Location: Location is just next to Delhi main market Karol Bagh and short distance from train station and old city.
my first time staying in this area and the hotel really is in tune with what is a great place to base yourself for a visit. The room was clean and in great condition.Loved the modern feel of the room.
Comment from Hotel Management
Jan 3, 2015 by Hotel Management, Hotel Management
we are glad to have left a good impression of your first visit with us and we are happy to learn that you had a great stay experience with us.
1 out of 5
by A verified traveler from Lagos Nigeria

Not impressed

Posted Oct 31, 2011
Location: India Gate -Area. Neater .
Not Impressed I have used Expedia in US and Uk, in all my previous experiences it was wao! However with the Gautam at Karol Bagh New Delhi it was way below my expectation! To make up I decided to stop over at Four Point Bur Dubai.
Comment from Hotel Management
Jan 3, 2015 by Hotel Management, Hotel Management
we are sorry to learn that your experience was not a good one with us and we hope that you would give us a second chance to show an improved set of services.
3 out of 5
by Carlos from göteborg

Helt okej

Posted Apr 5, 2016 on Hotels
Hotell som fyller sin funktion men är inte så himla Deluxe som namnet framhäver. Dock är det Indien och i deras mått kanske det är deluxe.
Comment from Hotel Management
Jul 16, 2016 by Hotel Management, Hotel Management
Thank you for taking time to rate our services and your stay experience with us.