Ratings based on 9 Verified Reviews

2.8 out of 5
50% of guests recommend
2.8 Room cleanliness
3.2 Service & staff
2.4 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

dont stay here

Posted Feb 18, 2015 on Hotels
the bad: arrived at midnight because our train was 7 hours late and they put us in their other hotel which they claimed was better than what we booked. Not true, far from the truth! Claimed they didn't have our reservation. Dirty sheets, moldy bathroom, over charged for laundry staff, breakfast was included but we didn't take either of our 2. We took tea and coffe instead and they tried to charge us for it. Water was supposed to be included, charged for them. The seemed like always trying to pull one over on us, not genuine. Good: close to Karol bagh metro station.
3 out of 5
by paramvir

This traveler left a rating score only Posted Oct 13, 2014 on Hotels
4 out of 5
by A verified traveler

walkable distance to the metro station

Posted Dec 14, 2013 on Hotels
I liked this hotel mainly because of the 3 mins walk to the closest Metro. I had to shift the rooms 3 times since in each room, either the TV or Mini-Fridge did not work. Breakfast is not bad but it is not buffett style.
5 out of 5
by Laura

Manager Donald is 100% dedicated to all his guests

Posted Dec 17, 2012 on Hotels
In India on our own for the first time, we were pretty terrified of what we might get in booking a hostel online - especially when we got into the cab at the Delhi Airport and drove around for two hours because the driver didn't know where it was and didn't speak English! Fortunately, the relief of a lifetime came when we were cordially greeted by the hotel manager Donald and the few dedicated staff at the Hotel Palace Sarthak. The rooms were clean to basic Western standards, WiFi was available on request (very important as an online business owner), and although the food was only available through room service so we never saw the kitchen, it was delicious and incredibly affordable. Of course, we tipped heavily (two dollars can be a day's wage in India, so we would happily hand out 100 rupees for any task) and were taken incredibly good care of. My partner also got sick and unfortunately had to spend a couple days in hospital on an IV drip, and Donald and the hotel were 100% there for us - they stored our excess luggage, didn't charge us anything extra at all, and even came and visited my partner in hospital to see how he was doing. The only qualm I had was with the location, which is a sort of marketplace dirt roads sort of suburb a little bit away from the Westernised area of Delhi - but it held its delights. Overall, an excellent service that, if I ever came to visit India again, I wouldn't hesitate for a second.
2 out of 5
by A verified traveler

Posted Jan 10, 2012 on Hotels
While this hotel was adequate I'd never return. The water in the shower was either scalding or freezing. The room itself was rather cold - I know it was cold outside, but I expected some sort of optional heat. Convenient to the metro, but otherwise not the best location for tourists. For the price I know I could have done better in Delhi and wish I had. Customer service at the desk was great, but dealing with the bellhops and room service was a nightmare. Lastly, we never got a good night sleep because there were loud, construction-like noises beginning around 3 am every night. In the end I am rather disappointed.
1 out of 5
by A verified traveler from u.s.a

not worth it, pictures decieving

Posted Oct 26, 2011 on Hotels
the front desk mamnger was first rude and was insisting on a double payment even though i had alreay been charged and had a confirmation threw hotels.com. there are soooo many better spots for a tenth of the price! not a good neighborhood, very dirty and as a woman felt unsafe at sunset. front desk not helpful. oly the servie guy was very kind. i regret spending more then 2 bucks there!
3 out of 5
by Erich

This traveler left a rating score only Posted Apr 15, 2015 on Hotels
3 out of 5
for Everyone
by Sharuk from Amsterdam

Roomservice deed uiterst zijn best

Posted Oct 26, 2013
Pros: Roomservice, Airco en grote kamer.
Cons: Ontbijt mag best iets uitbreider. En wij als touristen houden van een borreltje of biertje na een warme dag. Dit was niet in de hotel aanwezig, maar
Location: Zeer goede locatie, vlak bij metro station, winkeltjes en voor de deur kon je een riksja nemen. Top.
Hotel ligt in een winkel straat. Toen we eraan kwamen. zagen wij dat de lakens niet verschoon was. Na 2 keer bellen hebben ze deze gelijk verschoond. En daarna werd keurig elke dag gevraagd of ze ons kamer schoon mochten maken. Op zich een goed hotel als men het goedkoop wil houden. En de ligging vonden wij ook goed. Hotel medewerkers waren heel behulpzaam met alles. en kon alles regelen voor ons. Alleen hebben wij gemerkt dat als je je dingen zelf regelde bv.. een taxi of zo. kwam je goed koper uit. Ontbijt was ook goed geregeld. Het is geen top hotel, maar voor die prijs zullen wij zeker nog een keer terug gaan in deze hotel. O ja de foto van het hotel wat op expedia wordt getoon, Is niet van deze hotel. Het ligt helemaal niet op een hoek.
2 out of 5
by A verified traveler from Brescia

Hotel Sarthak Palace in Karol Bagh

Posted Mar 26, 2012
Location: Karol Bagh e Channa Market, nonostante il caos e la 'decadenza' della zona sono assolutamente da vedere perchè rappresentano uno spaccato dell'India. Dopo qualche giorno ci si 'abitua' alla zona e si viene catturati dalla gente, dagli odori, dai colori. Da non perdere anche il tour del Salaam Baalak Trust, un'associazione che cerca di recuperare i ragazzi che vivino per strada. Durante il tour con partenza nella zona della stazione centrale di Delhi (vedere indicazioni sul sito del Trust), si viene guidati da dei ragazzi per le viuzze di un quartiere di Delhi mentre si ascoltano spiegazioni e storie di vita. Molto interessante e toccante.
Il quartiere di Karol Bagh da un impatto molto forte a chi si reca per la prima volta in India. Quindi bisogna essere preparati ad un mondo completamente diverso da quello 'europeo'. Anche se poi ritornando nello stesso quartiere dopo un mese di soggiorno indiano, lo si vede con occhi completamente diversi. Così anche gli standard qualitatitvi sono molto differenti. Il Sarthak è 'Palace' solo di nome... di fatto è un hotel vecchiotto abbastanza 'decadente'... la camera era piccola e non molto pulita. La colazione (fatta sul *ristorante* sul tetto) è stata servita con una lentezza esasperante (si innervosivano anche gli uomini d'affari indiani presenti ) e con una pulizia abbastanza carente. Il personale era abbastanza distaccato e lento. Unica nota veramente piacevole il giornale gratis in inglese ogni mattina!!! Si affaccia su una via molto 'povera', buia e dimessa. Anche se conta il fatto che la nostra visita è avvenuta a dicembre. Il prezzo è relativamente basso, ma la qualità offerta è scarsa. Non è consigliato per un 'primo approccio' all'India.