Ratings based on 3 Verified Reviews
2.7 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ilford Essex UK
Do not stay herePosted Sep 28, 2015
Pros: Unfortunately I did not have a positive experience, with the exception of one member of staff being quite polite.
Cons: Staffing training, cleanliness of hotel facilities, be honest to your customers in what you have to offer and , don't mislead them.
Location: Good place to have a descent hotel for tourist and business people. Good transport links.
Did not get the room I had paid for as per my booking confirmation. Had to change room 3 times. Had booked a roll out bed, instead a filthy stained ripped mattress was provided this had to be changed 3 times. Staff refused to provide tea and coffee said it was too much work. Hotel booking confirmation states it has a restaurant but had to have breakfast in our room, there was a very limited choice and the portions were very small. Two bath towels provided between 3 people and no hand towels. Very poor Wi-Fi connection. People smoked in the hotel in corridors outside our bedroom. The hotel lacked in cleanliness very poor standard. Room service staff knocked on our door and walked straight in; without being asked to come in, they did this 4 times. I have stayed in many hotels in Karol Baag they have all been very pleasant experiences. This hotel was a real disappointment, very bad publicity of Delhi Hotels.
by sorojbala chanu
Posted May 21, 2015 on Hotels
for Everyoneby A verified traveler
Good onePosted Jan 19, 2015
Me and my wife loved the hotel. Helpful staff. Our room was newly constructed. Beds were comfortable. Bathroom was clean. Room service was prompt. We liked the food. Lots of things to do nearby.
Comment from Hotel Management
Apr 30, 2015 by Kripa Trivedi, Hotel Management
We believe in partnering with our guests and consider their opinion as a source of opportunity which enables us to raise the quality of our products and services. Hence, we ensure to reconsider our product where we have any scope of improvement. We look forward to welcoming you back with us again.