Ratings based on 141 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Fantastic colonial hotel, but no window

Posted Jan 14, 2018
This was a great hotel in so many ways: staff could not have been more helpful, the best customer service. It's just that I didn't realise when I booked but the rooms are enclosed, as in they don't have an opening window, this may not bother some people but it bothers me, it's just the colonial design of the building so not much can be done about it, but also because it was warm we tried to change the climate control temp but it's centrally controlled. I hate this about hotels!! So it was really warm, we were given another room, which was really wonderful of the staff, but unfortunately that too was climate controlled centrally, despite suggestions from staff otherwise. The grounds are wonderful, but also it can be a bit far from places to see in Delhi.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

A welcome relief in the chaos of Delhi

Posted Oct 11, 2017
Pros: Set in lovely green gardens and surprisingly quiet
Cons: Not much
Location: The Maidens is quite a long way from the airport which makes for a long hot journey through the chaotic traffic to/from the airport.
A welcome relief in the chaos of Delhi, just a long way from the airport. Staff, food, cleanliness, all other aspects were excellent
Comment from Hotel Management
Oct 30, 2017 by Puneet Kapoor, Hotel Management
Dear Guest, It was a pleasure having you stay with us at Maidens Hotel, Delhi. We thank you for sparing your valuable time to evaluate our product and services. We are truly grateful for the wonderful things you have said about the hotel, team and services. At Maidens, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Maidens Hotel is conveniently located close to various places of tourist interest such as Red Fort, Jama Masjid, Connaught Place and Chandni Chowk. The hotel is just 200 meters away from the Metro station that connects the hotel to major sightseeing and shopping destinations. Although, the hotel is approximately 20 kilometers from the airport, the city traffic occasionally does increase the travel time to the hotel. Should your travel bring you back to Delhi, please do write to me directly and I guarantee that you will have a memorable stay with us. Regards, Puneet Kapoor Hotel Manager Maidens Hotel
1 out of 5
by A verified traveler

overall good hotel

Posted Sep 26, 2017 on Hotels
OK
Comment from Hotel Management
Oct 27, 2017
Dear Guest, It was a pleasure having you stay with us at Maidens Hotel, Delhi. I take this opportunity to thank you for your time in evaluating our product and services. Whilst I am delighted that hotel service, cleanliness, upkeep and rooms have exceeded your expectations, I am extremely concerned to note a low rating on your overall experience of the stay. I do not wish to assume anything, therefore, to establish further clarity, may I request you to please share the details of your concern directly with me enabling me to handle this matter in an appropriate manner. I can be contacted at Puneet.kapoor@maidenshotel.com. Your insights will be invaluable and will help us introspect and improve. I look forward to hearing from you. Thank you Regards, Puneet Kapoor Hotel Manager Maidens Hotel
4 out of 5
by Kerry

Posted Sep 24, 2017 on Hotels
Comment from Hotel Management
Oct 1, 2017
Dear Guest, We are glad that you left with a positive impression of our product and services and we were able to exceed your expectations. We are truly grateful for the wonderful things you have said about the hotel, team and services. At Maidens, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you as an “ambassador” for Maidens Hotel and look forward to welcoming you back. Regards, Puneet Kapoor Hotel Manager Maidens Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant

Posted Jun 28, 2017
Pros: Everything
Cons: Nothing
Location: An oasis
Wonderful..brilliant service.Front of house did extra to help me sort out admin.Will definitely go back
Comment from Hotel Management
Aug 22, 2017 by Puneet, Hotel Management
Dear Guest, I am delighted to know that you had a memorable stay at Maidens Hotel, Delhi. We are truly grateful for the wonderful things you have said about the hotel, team and services. At Maidens, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you as an “ambassador” for Maidens Hotel and look forward to welcoming you back. Regards, Puneet Kapoor Hotel Manager Maidens Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

An oasis in the midst of Delhi

Posted Jun 1, 2017
Pros: Everything
Location: The hotel is only a short drive (tuk or taxi) to Delhi Junction and New Delhi railway stations. The Civil Lines metro station is a short walk away.
This is a beautiful hotel with lots of greenery within the property and a great outdoor pool. The staff was very friendly and professional throughout. Our room was clean and well furnished with a separate living area and bedroom. Top notch bathroom and walk in closet. After a hectic day in the hustle and bustle of Delhi, this was a welcome retreat to relax and gather our thoughts in relative calm and peace.
Comment from Hotel Management
Jun 2, 2017 by Maidens Hotel, Hotel Management
Dear Guest, I am delighted to know that you had a memorable stay at Maidens Hotel, Delhi. We are truly grateful for the wonderful things you have said about the hotel, team and services especially the hotel rooms. At Maidens, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you as an “ambassador” for Maidens Hotel and look forward to welcoming you back. Regards, Puneet Kapoor Hotel Manager Maidens Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Niguel, CA

Very nice heritage hotel in old Delhi

Posted May 28, 2017
Pros: The building and service. Metro is very close
Cons: They fall short when it comes to service such as private car service. I think they are not set up for this. The pool is a bit spartan.
Location: Old Delhi sites such as the Red Fort, Chandni Chowk, Jama Masjid. Humayun's tomb is very nice.
This is the second time I have stayed at this hotel. Hotel and service is first class.
Comment from Hotel Management
Jun 2, 2017 by Maidens Hotel, Hotel Management
Dear Guest, It was a pleasure having you stay with us at Maidens Hotel, Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. We are truly grateful for the wonderful things you have said about the hotel, team and services especially the hotel location. At Maidens, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. It is only genuine well-wishers who take the trouble of sharing observations that help you introspect and improve. The swimming pool compliments the heritage structure of the hotel, however, your feedback has been noted carefully for consideration. I am very keen to know more about your feedback regarding the private car service. May I request you to please write to me and I will be happy to clarify any concern you may have. We look forward to welcoming you back to our hotel. Regards, Puneet Kapoor Hotel Manager Maidens Hotel
1 out of 5
by A verified traveler

Worst and oldest hotel in Delhi

Posted May 19, 2017 on Hotels
We got sick from eating the room service. Their food hygene is not good at all. In addition, the internet speed was garbage at 2mbps (mega bits per sec) which is extremely slow. The ac made alot of noise and we had to call house keeping to fix it. The shower controls had the cover plate on the taps installed upside down making it an exercise to getting them to work. Save yourself some trouble and don't stay here.
Comment from Hotel Management
May 31, 2017
Dear Guest, Thank you for giving me an opportunity of meeting you and accepting my sincere apologies for the inconvenience faced by you during your stay. Our Dharma demands that creating guest delight be our primary goal, if the guest leaves unhappy we have failed to live up to the goal we have set for ourselves. As a company we always place our guest first. It is most unfortunate that you got disturbed by noise during your stay, I have personally shared your feedback with our Chief Engineer. All our air conditioning units have subsequently been checked by the Engineering team. We offer our guests complimentary internet service during their stay with us. It is ideal for browsing, emails and social media. Should there be need to live stream videos or download heavy data files, guests have an option to upgrade to a faster internet service at a nominal charge. One thing that we have religiously been practicing is the high levels of hygiene that we strictly adhere to. Maidens Hotel is FSSAI certified by the Department of Food Safety and I would like to assure you that the most stringent food safety standards are complied with and monitored. Our people, cooking surfaces and utensils are all regularly and randomly tested. In addition to this we execute Periodic Food Handlers Tests at government certified hospitals as per the State government laws. The team and I would be extremely grateful if you gave us another opportunity to redeem ourselves. We would truly want to change your perception and do hope that you will give us another chance to showcase our hospitality and services. We value your patronage and look forward to welcoming you back to our hotel. Regards, Puneet Kapoor Hotel Manager Maidens Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Small historical property. Convenient location, close to Metro station. Friendly staff, personalized service.
Comment from Hotel Management
Jun 2, 2017 by Maidens Hotel, Hotel Management
Dear Guest, It was a pleasure having you stay with us at Maidens Hotel, Delhi on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. We are truly grateful for the wonderful things you have said about the hotel, team and services. At Maidens, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We look forward to welcoming you back to our hotel. Regards, Puneet Kapoor Hotel Manager Maidens Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Korea

Very nice heritage hotel in old Delhi

Posted May 11, 2017
Stayed one night in heritage room. It was very clean and staffs are impressibly warm and friendly. You can yoga or swim in backyard pool. You'll find some monkeys there if you're lucky :)
Comment from Hotel Management
Jun 2, 2017 by Maidens Hotel, Hotel Management
Dear Guest, I am delighted to know that you had a memorable stay at Maidens Hotel, Delhi. We are truly grateful for the wonderful things you have said about the hotel, team and services. At Maidens, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you as an “ambassador” for Maidens Hotel and look forward to welcoming you back. Regards, Puneet Kapoor Hotel Manager Maidens Hotel