Ratings based on 630 Verified Reviews

3.2 out of 5
66% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Singapore

Rundown hotel opposite JB City Square Mall

Posted Oct 22, 2017
Pros: Location - proximity to JB Sentral, JB City Square Mall and Komtar JBCC.
Cons: Service - preferential service is frowned upon. Cleanliness - get rid of the ants around the hotel and upkeep the general cleanliness of the hotel.
Hotel is convenient located in the proximity of JB Sentral, JB City Square Mall and Komtar JBCC. The hotel is right across the street from JB City Square Mall's Office Tower Exit where Maybank and UOB Banks are. Checked in at around 5pm and was greeted by receptionist John. He asked for my bed type (which was also requested via Expedia) and punched in my request in his system. After some checking and discussion with his colleague, I overheard that a Complimentary Room Upgrade would be offered to me as my bed type is fully occupied. Thinking I was lucky, I handed over my Passport as form of identification on request and was flatly informed that my bed type was not available. Instead, I was told that I was to pay RM30 for a Room Upgrade which has my bed type. At that point, I felt like there was preferential treatment between locals and tourists because they were initially going to upgrade me until I produced my passport. Nevermind that. Headed to the room and was surprised by the poor noise insulation. You can literally hear water running next door, shouting by occupants down the hall. There were also ants crawling all around the table and toilet flooring; and dusts on the toilet ventilation fan. For the service and cleanliness of this hotel, I personally think it is not worth at is price point and it definitely does not deserve the hotel rating of 3.5 stars.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 19, 2017 on Hotels
4 out of 5
by Emily

Pleasant stay

Posted Aug 14, 2017 on Hotels
The stay is quite pleasant. The only thing to highlight is the water pressure for the shower. The water pressure is too low. Ended up taking shower for a long time. Saw some ants crawling around but still endurable. The bedsheet is quite old with strains on it. As for the breakfast, even though it is not a wide spread, but the food is nice.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 13, 2017 on Hotels
2 out of 5
by Min Ter

Unbelievable rooms

Posted Aug 3, 2017 on Hotels
Quite dissappointed on the room cleanliness and staff services. Room is smelly and bed sheet got stain. Shower head spoilt. The only one is location good.
4 out of 5
by Ng

This traveler left a rating score only Posted Jul 28, 2017 on Hotels
4 out of 5
by stephen

Thumps up

Posted Jul 27, 2017 on Hotels
It was quiet n clean n the staffs are helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Excellent location, courteous and cheerful staff

Posted Jul 26, 2017
Pros: Clean, great location and great staff.
Location: The hotel is walking distance from the JB Sentral transport hub, the CIQ building (for those who want to travel into Singapore), and JB City Square.
The location of the hotel is hard to beat if being within walking distance to JB City Square, JB Sentral, CIQ and the Persada Johor Convention Centre matter to you. I also found every single staff member I encountered on my 4-day stay there to be courteous and cheerful, without exception. Amenities wise, the room was clean and was adequate for my needs as a single traveller. Just take note that there isn't a closet or wardrobe.
4 out of 5
by A verified traveler

Posted Jul 24, 2017 on Hotels
Room was good, clean, only very noisy because by the road side. Buffet is so so. Wifi needs to be improved.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 24, 2017 on Hotels