Ratings based on 369 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Beaverton, OR USA

Excellent location

Posted Oct 14, 2017
Though centrally located, the room is very small and the mattress sunk to the middle, so very uncomfortable. The staff is very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire, USA

Nice hotel in a good area.

Posted Oct 10, 2017
Pros: Small and intimate, friendly staff, great location.
Location: Walk along the Darro River and main boulevard, shopping, visit Cathedral.
Wonderful staff, very comfortable, assistance with finding locations.
Comment from Hotel Management
Oct 11, 2017 by DPTO. CALIDAD, Hotel Management
It is a pleasure for our staff to be able to help in making your stay better. Always ready to help. Thanks for your comment.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Mini Break

Posted Oct 5, 2017
A very comfortable well situated hotel for getting around in Granada. Everything you would need for a visit to a beautiful city.
Comment from Hotel Management
Oct 11, 2017 by dpto. calidad, Hotel Management
Are happy news for us. We hope you have the opportunity to return to our city. Thank you for your comment.
4 out of 5
by simon

Good location with valet parking.

Posted Jun 21, 2017 on Hotels
Valet parking was a bonus, just drive up to the front door, unload your bags and that was that. It's all a bit dated but a nice little hotel. We had a small room with a double bed along with an adequate bathroom. It was quiet too. Our 4 day stay to visit the Alhambra etc went rather well with the location of this hotel being close enough to walk to many restaurants in the area, shops etc as well as get the various buses to the sites. Nice place directly across the road for morning cafe con leche, trendy tapa bar a few steps up from that as well. Tapas capital of the world we were told about Grenada and they were not wrong about that.
Comment from Hotel Management
Jun 26, 2017 by CALIDAD, Hotel Management
Thanks for your comment, this information will be very useful for future travelers. For future guests who want to enjoy a bigger room I recommend booking an Upgrade room. Thank you for choosing us.
4 out of 5
Recommended
for Everyone
by A verified traveler from seville

Nice location

Posted May 12, 2017
Pros: The staff
Cons: Breakfast
They should improv the breakfast . The shower tiles need a better cleaning
Comment from Hotel Management
May 13, 2017 by dpto. calidad, Hotel Management
Your feedback is very important to us as it help us improve our service. Thank you for helping us improve.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Staff locked us in and disappeared

Posted Apr 20, 2017
Pros: Clean and relatively large room (by European standards). Pretty cheap and close to the city center.
Cons: Hope they train their staff better and if there is no one at the front desk they leave a notice and a way to contact someone
Hotel was pretty good. Room was comfortable, clean and the hotel is close to the city center and an easy walk (about a mile). The big issue we had was we had to checkout early in the morning (~6am) we come down and the entrance to the hotel is barred with a metal shutter and there is no one at the front desk. No sign, no notice. We wait and ring the bell and wait some more. No one comes and nothing happens. Finally after waiting almost 20 minutes we are in danger of missing our train. I start banging on the door, shouting for someone to come. A lady finally comes and curtly informs us that she was preparing breakfast. No apology. Not even some semblance of regret. We rush out, spend money on a cab (we had planned on walking) and barely make our train.
Comment from Hotel Management
May 1, 2017 by dpto. calidad, Hotel Management
Thank you for helping us improve. I apologize for your bad experience and thank you for sharing it. Your comments are very valuable to us as they help us to improve. It is the first time this happens but we have already provided a solution for future clients. I apologize again. Thank you for your comment.
5 out of 5
by A verified traveler

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017 by CALIDAD, Hotel Management
Gracias por tu valoración. Thank you for your score.
4 out of 5
by John

Great location

Posted Jan 5, 2017 on Hotels
Excellent stay in comfort with close proximity to city centre, the Alhambra and Moorish quarter. Restaurants and shops on your doorstep
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thank you for your comment. I am glad to know that you have had a stay to your liking.
4 out of 5
by Giuvela

Posted Dec 25, 2016 on Hotels
We stayed overnight after having visited the El Alhambra. We drove there so luckily valet parking was available (16 euros a night). We had a quiet room facing the back of the hotel where we could see a church bell tower from the window. Bed was comfy and room was spacious. The bathroom was a bit outdated but very clean with nice toiletries (comb, toothbrush and toothpaste, shower cap). After we checked out, they let us leave the car for a few hours so we could go sightsee. Great delicatessen up the street!
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
We are glad to know that you enjoyed your trip. Your comment will be of great help to future travelers. Thanks and Merry Christmas !
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Nice location quiet room

Posted Oct 21, 2016 on Orbitz
Pros: Close to bus stop, quick walk to old town and Alhambra, has all the comforts of a good hotel.
Cons: Small bars of soap in room. No more to say. Abcdefg
Location: The location has everything nearby.
Comment from Hotel Management
Oct 26, 2016 by dpto. calidad, Hotel Management
Their feedback help us improve. Thanks for sharing your experience.