Ratings based on 315 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Very nice hotel, helpful/attentive staff.

Posted Oct 29, 2017
Pros: See above experience.
Cons: See above experience.
Location: See above experience.
Recent 3-night vacation stay. Very nice hotel and well located, with a tremendously helpful and professional staff. Dealt promptly and professionally with several issues not of their making, and provided much comfort in doing so. Also arranged an otherwise difficult to book tour that worked out very well. Centrally located within walking distance to restaurants, shopping, cultural venues and historic neighborhoods. Reasonably priced under the circumstances--staff stands out.
Comment from Hotel Management
Nov 1, 2017 by rgarcia, Hotel Management
Dear Customer, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. . Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again soon. Yours faithfully, Ramón García General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Lovely hotel

Posted Oct 25, 2017
We very much enjoyed our stay in this hotel in Granada and would happily go back. We stayed in a very bright large room in the new building. It had floor to ceiling windows - although there was a window treatment for privacy. Staff was very friendly and accommodating. Impeccable service. Enjoyed the restaurant which has a lovely patio. We walked to the Alhambra from the hotel although there is an uphill walk and the hotel staff recommending taking a taxi. We also walked to the Albaycin area. Only downside was that we were only booked for two nights!
Comment from Hotel Management
Oct 25, 2017 by rgarcia, Hotel Management
Dear Customer, Nothing make us happier than reading your nice comments about the Hotel. We try our best everyday to provide our guest a charming unique experience in a cosy atmosphere. We will let know our staff about your congratulation comments. Thank you very much for your stay and time spent in writting your opinion about us. Looking forward to receiving you again soon. Yours faithfully, Ramón García General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Great location. Fabulous hotel. Helpful and pleasant staff.
Comment from Hotel Management
Oct 17, 2017 by rgarcia, Hotel Management
Dear guest, Thank you very much for taking your time to send us your feed back. We all are very excited to know you really enjoyed your stay in our hotel, the room and the city. It is our goal that our valued guests feel special. We all hope to welcome you back Kind regards, Ramón García General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Posted Oct 12, 2017
Very good. Great location. Staff very helpful. That’s all.
Comment from Hotel Management
Oct 15, 2017 by rgarcia, Hotel Management
Dear Guest, First of all, I would like to thank you that you have shared your experience at Hospes Palacio de los Patos with us. We are very happy to know we have reached your expectations since at Hospes Palacio de los Patos our goal is to ensure that all of our guests enjoy a fully revitalizing experience. We hope to welcome you back son Best regards, Ramón García General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Beautiful hotel with nice spa

Posted Oct 7, 2017
It’s a lovely hotel but please note that you might be asked to stay in the “new” building which has none of the character or beauty of the actual hotel building so confirm ahead of time. The hotel/bar is overpriced but still nice. The spa is lovely.
Comment from Hotel Management
Oct 9, 2017 by rgarcia, Hotel Management
Dear Guest, Thank you very much for letting us know about your recent stay at Hospes Palacio de los Patos. Customers feedback is the key for us to keep improving our product and service standars. I thank you again for your comments and we hope to have the opportunity to welcome you back in the future. Best regards, Ramón García General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Oct 4, 2017
Great hotel but the wifi is very poor and unusable for work purposes
Comment from Hotel Management
Oct 5, 2017 by rgarcia, Hotel Management
Dear Guest, First of all, Thank you for choosing our Hotel during your visit to Granada. We are glad to know you enjoyed our Hotel which is a charming Palace situated in the middle of Granada. We apologize for the inconveniences you found during your stay. Best regards, Ramón García Director
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Overpriced for what you got

Posted Sep 28, 2017
Overpriced hotel. Not very friendly staff. Service took far too long
Comment from Hotel Management
Oct 2, 2017 by rgarcia, Hotel Management
Dear Guest, Thank you very much for sharing with us your opinion about your stay in our hotel. I would like to offer you my most sincere apologies. Unfortunately, during you stay at our hotel we did not meet your expectations. I guarantee you we are already working to improve our facilities and service. Looking forward to see you and welcome you personally, I remain. Best regards, Ramón García General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Dreamy Granada

Posted Sep 23, 2017
This Hotel is one of my all time favorites, and that list is very short. The converted palace is exquisite and the staff are wonderful. I would not stay anywhere else in Granada. If you can, request a room in the older palace building, each room is unique and absolutely beautiful.
Comment from Hotel Management
Sep 23, 2017 by Ramón García General Manager , Hotel Management
Dear Guest, First of all, thank you for sharing your experience at Hospes Palacio de los Patos with us. We are very glad to know we have reached your expectations since at Palacio de los Patos our goal is to ensure that all of our guests enjoy a fully revitalizing experience. I hope to welcome you back in your next visit to Granada. Kind regards, Ramón García General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from London, UK

Beautiful Hotel with Great Staff

Posted Sep 11, 2017
I booked a long weekend at the Hospes Palacio de Los Patos as a late birthday treat for my partner. We stayed in a Junior Suite, which are all in the old building I believe. The room was stunning with long bay windows, an original mosaic floor, a wood paneled ceiling with painting inserts and a very comfortable king size bed. The bathroom was a good size with a spacious shower and a separate bathtub. The whole hotel was beautifully clean. The terrace and restaurant were beautiful, especially at night and the food was pretty good too! The staff are what makes any good hotel great and the staff at the Hospes were, without exception, efficient, friendly and helpful. A special mention goes to Patricia in the restaurant, who was brilliant. She even found out the type of plant growing over the terrace for us. Although the hotel is a little away from the busy tourist areas we saw that as a plus, meaning that it was nice and quiet and Granada is a small enough city that everything is only a short walk away. Highly recommended!
Comment from Hotel Management
Sep 14, 2017 by rgarcia, Hotel Management
Dear Guest, We thank you for choosing our Hotel during your stay in Granada. We are delighted to read this kind words about your experience in our hotel, we work to ensure memorable stays to our guests and we are happy to know we have accomplished with you. We thank you again and wish to welcome you back Best regards, Ramón García, General Manager.
1 out of 5
by A verified traveler

Nice hotel

Posted Sep 7, 2017
Staff do not care. There has been missing iteams that were returned after they were confronted.
Comment from Hotel Management
Sep 9, 2017 by Ramón García. General Manager , Hotel Management
Dear guest, Thank you for your stay in our hotel and taking your time to send us your review. Best regards,